Customer Care Associate Resume Samples - Page 3

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Customer Care Associates are responsible for ensuring a high level of customer satisfaction; common job duties listed on a Customer Care Associate resume are taking phone calls from customers, performing research, collecting and forwarding required information, and developing solutions to improve service quality. Employers select resumes highlighting the following skills and qualifications: customer service training, patience, excellent communication skills, attention to details, strong listening skills, and computer proficiency. Eligible candidates come from various educational backgrounds and usually hold a Bachelor’s Degree.

21

Salesman, Customer Care Associate

Responsible for answering calls, booking appointments, register incoming guest

  • Reconcile daily receipts/sales and insurance policies.
  • Process Payments and process guest folios
  • Maintain efficient and effective flow of information with guest and internal departments
  • Excellent communication and customer service skills
Candidate Info
6
years in
workforce
3
years
at this job
22

Customer Care Associate and Back Office Specialist

Provide effective and timely resolution to a range of customer inquiries and escalations on debit card activations and hot carding.

  • Perform back office functions: lost and stolen reporting, fraud reporting, case
  • Assist in the training of new customer service representatives and associates.
  • Utilized project management fundamentals to drive small process improvements
Candidate Info
22
years in
workforce
2
years
at this job
AS
Mis / Project Management
23

Customer Care Associate

Process extended credit applications, & industrial applications

  • Assist in promoting Credit Sales programs and promotions
  • Educate field sales personnel on program features and benefits
  • Exceed call quality requirements
  • Assist with application audits
  • Terminate UCC's on CT Lien including entering lease files in host system
  • Prepare and send PIF letters to customers
Candidate Info
12
years in
workforce
4
years
at this job
BA
Business Management
Business Management
24

Customer Care Associate

  • Answer incoming calls
  • Assist customers with product information.
  • Working knowledge of CRM and SAP to create service requests for customers.
  • Work closely with other areas of Lumber Liquidators to resolve customer issues in a timely manner.
Candidate Info
15
years in
workforce
2
years
at this job
25

Customer Care Associate

  • Handled incoming calls from customers
  • Responding to inquiries
  • Resolving problems and correcting billing errors.
  • Provided quotes and executed online service changes.
Candidate Info
8
years in
workforce
5
months
at this job
Dysfunctional Family
Medical Administrative Assistant
26

Customer Care Associate II

  • Handle customer complaints and provide information about an organization's products and services.
  • Calculate charges, and process billing or payments. Review or make changes to customer accounts
  • Record details of customer contact and actions taken. Review and select standard responses for answers or solutions.
  • Refer customers to correct the specialist within [company name] to better handle questions or requests from customers.
  • Gryphon collections project.
Candidate Info
5
years in
workforce
3
months
at this job
Medical Insurance Billing And Coding
27

Retail Customer Care Associate Supervisor

  • Care Associate Supervisor - Certified in Community of Coaching
  • Extraordinary supervisory experience in coaching to customer service skills
  • Facilitate off site-team building events for peers to cultivate relationships within both departments
  • Strong planning, organizational and time management skills
  • Amazing ability to handle sensitive and complex situations to deescalate issues quickly
  • Facilitate customer satisfaction training courses to raise awareness and improvement thought the department
  • Improve associate engagement & facility engagement by inspiring associate's through company wide activities
  • Conduct a P.E.E.R Mentorship program to match new associates and tenured associates to improve engagement with decreasing turnover in the company within the first 3 months
  • Recruiting and interview training
Candidate Info
9
years in
workforce
5
years
at this job
BA
Business Management
28

Team Member Customer Care Associate

  • Adhere to operational standards and report any suspicious activities to provide a welcoming club environment.
  • Greet, scan and verify all member, guest and employee key tags, ensuring all vendors sign the logbook.
  • Maintain telephone support to offer customers the perfect customer experience.
  • Maintain an aesthetic working environment by ensuring the front desk is neat and materials stored properly.
  • Identify and locate the first aid kit/AED and staff members in the club.
  • Train new Welcome Team Members.
Candidate Info
19
years in
workforce
3
years
at this job
HS
High School Diploma
BS
Business Administration
29

Customer Care Associate

  • Assists callers with student loan applications on Department of Education websites
  • Assists callers with the repayment aspect of their student loans
  • Successfully provides callers with their pertinent student loan information and the requirements needed to receive financial aid
Candidate Info
5
years in
workforce
6
months
at this job
BBA
Management
30

Customer Care Associate

Process new applications for medical insurance

  • Process renewals and shop for insurance plans
  • Assist clients with applying for insurance online
  • Verify medical benefits and insurance claims
  • Verify billing invoices and process payments
Candidate Info
11
years in
workforce
2
years
at this job
BA
Criminal Justice
MA
Public Administration

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