Customer Care Associate Resume Samples - Page 2

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Customer Care Associates are responsible for ensuring a high level of customer satisfaction; common job duties listed on a Customer Care Associate resume are taking phone calls from customers, performing research, collecting and forwarding required information, and developing solutions to improve service quality. Employers select resumes highlighting the following skills and qualifications: customer service training, patience, excellent communication skills, attention to details, strong listening skills, and computer proficiency. Eligible candidates come from various educational backgrounds and usually hold a Bachelor’s Degree.

11

Customer Care Associate

Manage high volume customer event changes for insurance policy holders within a deadline driven environment.

  • Specialize in documenting and organizing data within the content management system.
  • Sort and distribute incoming source data from employees in different geographical locations.
  • Maintain customer relationship data and provide customer service through written correspondence.
  • Consistent recipient of the Employee Recognition Award.
  • Repeatedly nominated/Recipient of the Employee of the Quarter Award.
  • Featured in the company's Employee spotlight for high quality performance.
  • Recipient of multiple Perfect Attendance Awards.
  • Recipient of the department's "I Am Part of the Solution" Award.
  • Recognized as the Highest performer.
Candidate Info
10
years in
workforce
10
years
at this job
BA
Management
12

Customer Care Associate

  • Taking inbound calls with existing customers for roadside assistance.
  • Ensured customer satisfaction with empathizing customer issues regarding vehicle and technical support.
  • Followed up on customers’ existing services.
  • Updated database information regarding customer warranty coverage.
Candidate Info
4
years in
workforce
9
months
at this job
BBA
Marketing
13

Customer Care Associate

  • Successfully field 60 customer calls per day; average call time of 7 minutes
  • Troubleshoots the diabetic insulin pump, Omnipod System
  • Involved in processing the replacement of problematic components through Citrix System utilized by our distribution team
  • Provides excellent service while accurately answering customer questions
  • Responsible for the training of new hires
  • Cultivates existing business relationships through proper customer care
Candidate Info
21
years in
workforce
3
years
at this job
14

Customer Care Associate

Streamlined and improved overall Amex enrollment process.

  • Communicated proper Amex enrollment procedures and policies across all customer care departments to ensure compliance within the organization.
  • Identified and supported major Amex escalations. Also tested and monitored systems to guarantee problem resolution.
  • I have maintained a customer-centric focus, considering both internal and external customer impacts.
  • Effectively trained and educated peers on the Amex enrollment process.
  • Analyzed several items of data and determined whether a refund request is approved or declined.
  • Proficient in CMS, GAA, MAS and MGP.
Candidate Info
8
years in
workforce
4
years
at this job
Marketing Communications
Physical Therapy Care
15

Customer Care Associate II

Respond to member's and provider's inquiries via telephone and written correspondence regarding insurance benefits,
eligibility, provider contracts, and claims.

  • Quickly and effectively resolved other Blue Cross Blue Shield
  • Processed and corrected insurance claims.
  • Respond to the inquiries of agents, brokers, and group
  • Research and resolve billing issues and process premium
  • Update addresses, order id cards, responds to inquiries in reference to enrollments, terminations, and policy changes
Candidate Info
16
years in
workforce
12
years
at this job
Biology/pre-med
16

Customer Care Associate

  • Performed customer service/inside sales related duties within a fast-paced call center environment
  • Effectively assisted customers on company products (custom printing and tradeshow displays) including features and benefits
  • Daily use of Microsoft Excel, Word, Outlook, Salesforce and the Internet
Candidate Info
20
years in
workforce
3
years
at this job
BS
Food And Beverage Merchandising
Micro Computers
17

Customer Care Associate

  • Processed incoming phone calls in a call center environment.
  • Applied communication skills and phone etiquette to create personal connection with clients.
  • Resolved clients' issues and concerns such as billing inquiries, account management and ordering equipment via PC programs.
Candidate Info
2
years in
workforce
5
months
at this job
HS
High School Diploma
18

Customer Care Associate II

  • Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.
  • Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions.
  • Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer's equipment needs.
Candidate Info
11
years in
workforce
11
months
at this job
AS
Business
Business Management
19

Customer Care Associate

  • Provide prompt, courteous and knowledgeable service to all our customers and resolve any customer service issues appropriately and competently
  • Responsible for assisting in the areas of merchandise presentation, processing, markdowns, fitting room, and layaway if necessary
  • Maintain housekeeping, safety and other organizational standards of the area, including ongoing recovery
  • Process back-room merchandise, then organize and rotate back stock for easy replenishment
  • Communicate effectively with Management and other associates
Candidate Info
4
years in
workforce
1
year
at this job
AS
Science
20

Customer Care Associate

  • Field calls from vendors, service technicians, and customers
  • Conduct follow-up calls to ensure service completion and customer satisfaction
  • Review, prioritize, and distribute incoming claims to adjustors
  • Ensure all documentation related to claims are in order and submitted to paperless document database
  • Research parts that are required to bring claim to resolution
  • Train summer interns and new part-time associates
Candidate Info
8
years in
workforce
2
years
at this job
BA
History

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