Customer Assistant Resume Samples - Page 2

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Customer Assistants make sure that the customers of the company they work for are offered help and advice whenever they need it. The job involves interacting with all sorts of people, so the best resume samples highlight strong communication and interpersonal skills, self-confidence, a courteous attitude and also basic IT skills. No formal education is required to become a Customer Assistant, but resumes showcasing at least a high school diploma or even a degree in communication, marketing or similar fields may be preferred by recruiters.

For more information on what it takes to be a Customer Assistant, check out our complete Customer Assistant Job Description .

Looking for cover letter ideas? See our sample Customer Assistant Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Customer Assistant Associate

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.

  • Aligned with routine inbound or outbound collections calling processes.
  • Contacted delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loss mitigation accounts
  • worked with customers to establish full balance repayment plans
  • Worked an established list of accounts on an automated collections system and auto-dialer.
  • Resolved routine billing inquiries and negotiated payment arrangements to cure delinquent accounts.
  • Educated customers on account terms and alternate payment programs and methods. Navigated a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
  • Ensured the title is clear for modifications and deed-in-lieu of foreclosures, verified arrears, formulated terms of repayment, drafted stipulated repayment agreements, prepared workout files for modifications, and enforced terms and conditions of the agreement.
  • Negotiated with home owners, insurers, investors, real estate agents and attorneys on loss mitigation options for the best financial solution for the company.
  • Reviewed modification documents against the database/modification worksheet to ensure accurate information is loaded.
  • Researched and resolved inquiries and problems related to negotiating loan agreements, delinquency arrangements or pending foreclosures.
Candidate Info
6
years in
workforce
4
years
at this job
HS
High School Diploma
12

Customer Assistant Specialist

Conduct face to face meetings with customers in default or at high risk for delinquency to collect financial documents and evaluate their financial ability, intent, willingness, reason/risk for default, and apply the appropriate retention or liquidation solutions.

  • Analyze mortgage documents, including Profit and Loss statements, HUD documents and tax information and synthesized data to determine optimal outcomes for borrowers
  • Maintain strong communication and presentation skills with diverse groups and individuals
  • Consistently review all documents for accuracy, assisting in problem resolution while researching issues.
  • Ability to work under stringent deadlines achieving monthly goals with expected quality in accordance with policies and procedures
  • Coordinate and facilitate loss mitigation efforts with associated departments, foreclosure counsel, default and real estate vendors
  • Achieved numerous perfect 10 customer satisfaction scores
  • Maintained caseload of 250 plus files
Candidate Info
33
years in
workforce
6
years
at this job
13

Lyons Oaks Golf Club - Customer Assistant

Trained new cashiers, starters/rangers and cart attendants

  • Assisted with the merchandising process to incorporate customer expectations
  • Managed visual pro-shop merchandising
  • Developed a new process for a more efficient inventory tracking
  • Scheduled, organized, and managed league program
  • Created computer templates for cart signs, score cards, player lists, and scoreboards
  • Became proficient and trained others on the new POS system
  • Generated and reconciled daily accounting statements
Candidate Info
4
years in
workforce
4
years
at this job
BS
Criminal Justice
14

Sales Associate/customer Assistant/stocker

Received, classified and referred customers to desired department while operating a cash register.

  • Addressed complaints and compliments.
  • Maintained a clean, neat and tidy environment for all customers and employees.
  • Handled incoming shipping procedures (maintained inventory), organized merchandise from boxes in a timely manner and placed items in their proper place enabling the continuous movement of merchandise.
  • Quickly advanced as a valued team member and began training and taking on responsibilities as a supervisor to include helping train new employees.
  • Provided guidance and assistance to subordinates while having maintained a teamwork environment.
  • Assisted in preparation and collection of periodic reports.
Candidate Info
2
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Business Administration
15

Customer Assistant Specialist

Conduct face to face meetings with customers in default or at high risk for delinquency to collect financial documents and evaluate their financial ability, intent, willingness, reason/risk for default, and apply the appropriate retention or liquidation solutions.

  • Analyze mortgage documents, including Profit and Loss statements, HUD documents and tax information and synthesized data to determine optimal outcomes for borrowers
  • Maintain strong communication and presentation skills with diverse groups and individuals
  • Consistently review all documents for accuracy, assisting in problem resolution while researching issues
  • Ability to work under stringent deadlines achieving monthly goals with expected quality in accordance with policies and procedures
  • Coordinate and facilitate loss mitigation efforts with associated departments, foreclosure counsel, default and real estate vendors
  • Achieved numerous perfect 10 customer satisfaction scores
Candidate Info
31
years in
workforce
5
years
at this job
16

Merchandise Customer Assistant

Maximized customer satisfaction by providing friendly and helpful customer service.

  • Provided excellent customer service while providing telephone and in-person support to customers demonstrating strong communication skills.
  • Demonstrated strong listening skills to help address the individual needs of each customer.
  • Performed duties at the cash register with integrity.
Candidate Info
7
years in
workforce
7
years
at this job
HS
High School Diploma
C
Phlebotomy
17

Customer Assistant

Troubleshoot customer issues with connecting to internet using the DSL service

  • Walked customer through registration and installment of new DSL service over the telephone
  • Assisted customer with computer issues that prevented them from connecting to the internet
  • Assisted trainers and new hires during training classes as well as coached the new hires once they were on the floor
  • Back up lead to the lead desk within the call center
  • Assisted the managers and call center manager with projects within the call center
Candidate Info
14
years in
workforce
3
years
at this job
18

Customer Assistant

  • Advised customers on purchases and provided excellent customer service.
  • Developed reputation for prompt, efficient service with high level of accuracy.
  • Maintained thorough knowledge of store merchandise.
  • Developed constructive working relationships with others and maintain them over time.
Candidate Info
8
months in
workforce
3
months
at this job
BA
Business Administration
Management

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