1
Customer Assistant Professional Supervisor
Managed team of 10 employees across several counties day to day contact with customers ensuring they provided expert sales, technical assessment and problem resolution.
- Addressed customer complaints and issues escalated from Customer Support Center and regional personnel; maintain problem ownership and accountability.
- Motivated, coached and mentored team members to maximize their productivity.
- Designed, evaluated and implemented several processes that saved thousands of dollars and man hours towards the company bottom line.
- Prepared reports, Power Point presentations and Excel spreadsheets weekly and monthly for executive management for concise and easy resolution.
- Acted as a laison between Manatee County Schools and Bright House Network for 2 years providing sales and customer support for the Connect Your Community grant program. The program generated over 500 new customers with a retention rate over 80%.
- Cooridinated efforts between several departments to resolve complex customer issues.
- Participated in company Focus Group for three years to resolve internal customer issues related to job needs or external customer needs.
Candidate Info
14
years in
workforce
workforce
8
years
at this job
at this job
Voice / Fundamental Selling Skills
Commercial And Industrial Electricity Graduate
Sales Training
2
Customer Assistant Specialist
Promoted business development and customer loyalty by demonstrating excellent follow-through with borrowers, other loan processors, closers and management throughout all phases of the underwriting process.
- Managed a pipeline of 200 accounts, analyzed delinquency and monitored successful completion of monthly trial payments.
- Working understanding of Fannie Mae, Freddie Mac, FHA/VA/USDA, and private guidelines.
- Consistently ranked as a top performer amongst team members and peers.
- Researched and resolved inquiries and problems related to individual circumstances on loans and served as liaison between the customer and internal departments within Chase.
- Responsible for communicating status updates and underwriting conditions to both the borrowers as well as 3rd parties in a proactive and timely manner.
- Recognized for providing excellent customer service to our customers
Candidate Info
22
years in
workforce
workforce
2
years
at this job
at this job
Business Communications, Psychology
Cpt
3
Customer Assistant Senior Collector II
Handled routine inbound / outbound calls at any stage of delinquency, including recovery area
- Solved complex billing problems and inquiries from customers
- Collect unsettled accounts while establishing promise to pay
- Promoted to managing accounts within 150 days to charge-off status of delinquency
- Elevated and assisted on credit cards accounts with repayment schedule
- Achieved aggressive monthly incentives and always meet my goals
- Top performer in department as well as training class
Candidate Info
13
years in
workforce
workforce
4
years
at this job
at this job
4
Customer Assistant Supervisor
Managed a team of 12 Customer Assistant Specialist.
- Reviewed & analyzed reports daily relative to team and agent's productivity and performance. Provided regular performance coaching and feedback.
- Responsible for team results in quality, productivity and customer surveys.
- Coached and developed agents to improve team performance & individual growth.
- Provided assistance and support to queries and problems of team members.
- Involved in the hiring of new staff
Candidate Info
13
years in
workforce
workforce
2
years
at this job
at this job
HS
High School Diploma
5
Merchandise Customer Assistant
Manage overall customer satisfaction requirements while maintaining all departmental pricing integrity
- Supervised team toward achievement of company's customer satisfaction goals
- Trained new associates on customer satisfaction requirements
- Coordinated monthly sales floor presentations based on company objectives
- Achieved Hardlines Associate of the Year (2007)
- Implement product set up/take down and POS for ad sets and special events
Candidate Info
66
years in
workforce
workforce
11
years
at this job
at this job
AAS
Business Administration
BS
Business Administration
6
Customer Assistant Specialist
Servicing inbound/outbound calls on Home Equity Accounts including inactive bankruptcies, and charged off loans.
- Assisting borrowers with steps necessary to complete government modifications (2MP Hamp) as well as extinguishments and trial plan options.
- Processing payments as well as updating systems of record to ensure that account maintenance is current and accurate.
- Opening routes for customers' accounts that may need maintenance such as; fees reversed payoff information, or original loan documents etc.
- Providing outstanding customer service, while maintaining a queue of about 50-60 accounts in which I am personally the borrower's single point of contact.
- Accurately documenting accounts as well as checking several reports and making corrections if needed.
- Working as a team player assisting team members in calling and managing their accounts in their absence. Maintaining performance tracker as well as making sure borrowers are aware with modification process and where the account currently stands.
Candidate Info
5
years in
workforce
workforce
1
year
at this job
at this job
HS
High School Diploma
Criminal Justice Studies
7
Customer Assistant
Answered phones and responded to customer requests from an inbound call center.
- Technical support for DSL customers across a nine-state area.
- Provided customers with product and service information.
- Transferred customer calls to appropriate department.
- Identified, monitored, researched and resolved customer issues using computer system.
- Followed-up on customer issues that were not immediately resolved.
- Thoroughly documented and logged each interaction with customer.
Candidate Info
2
years in
workforce
workforce
1
year
at this job
at this job
HS
High School Diploma
AS
Arts
BA
Science
8
Customer Assistant Specialist I
Review and complete daily/weekly control reports. Support upper level management projects and initiatives. Adhere to established guidelines when processing Bankruptcy and Foreclosure accounts to avoid violations.
- Contacts increased average monthly production of processed files by over 25%
- Tester for ECCS machines resulting in 70% reduction of problems before added to multiple sites
- Adhering to established guidelines when processing Bankruptcy and Foreclosure accounts
Candidate Info
9
years in
workforce
workforce
4
years
at this job
at this job
BA
Finance
9
Customer Assistant
Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Followed up with clients to ensure optimal customer satisfaction.
Candidate Info
11
years in
workforce
workforce
2
years
at this job
at this job
HS
High School Diploma
Music Education
Psychology
10
Customer Assistant Specialist (cas)/relationship Manager
Met with customers to understand their needs, hardship and intent regarding their properties
- Provided customers with information and educated them on modification process
- Collected and reviewed documentation for a complete file to send to underwriting in timely manner
- Based on customer needs, communicated with appropriate departments, assisting customers and enhancing
- Communicated to clients the decisions regarding loss mitigation and workout options
- Managed pipeline ensuring open cases were resolved without exception
- Ensured that final modification agreements were correctly signed and returned promptly
- Communicated and kept the borrowers appraised throughout the modification process
- Developed strong relationships with clients and colleagues
- Provided superior services by seeking alternative options
- Chase Homeownership Award for Excellent Customer Service
Candidate Info
32
years in
workforce
workforce
6
years
at this job
at this job
AS
Secretarial Science
BS
Finance
