Crm Project Manager Resume Samples - Page 2

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CRM Project Managers work within the Microsoft CRM environment and are responsible for duties such as developing designs, determining business needs, managing data conversion, creating global templates, and migrating businesses to these templates. Those looking to secure a CRM Project Manager position should demonstrate throughout their resumes CRM implementations knowledge, data migration experience, software development understanding, teamwork, networking, and verbal communication skills. Successful resume samples for the job highlight a degree in information technology or computer science and Dynamics CRM certification.

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11

CRM Project Manager

Managed the transition from a legacy CRM system to a new Salesforce based
solution from its planning stages to implementation and execution.

  • Identified customer needs and defined the project's SOW.
  • Functioned as the point of contact for the software contractor.
  • Planned and verified the data migration process.
  • Oversaw acceptance tests and QA.
  • Managed trainings and on going support for the new system
Candidate Info
5
years in
workforce
11
months
at this job
BA
Economics And Business Administration
12

Marketing Program Manager/crm Project Manager/ Consultant

Executing multi-million dollar Marketing Digital Strategy to align with Farmers strategy to focus on Confident Planner consumer segment

  • Develop, implement and administer processes and standards.
  • Organizing, leading, and facilitating the planning process, including strategic planning, organizational planning and communications management for highly visible Projects in Marketing and CRM domain.
  • Review the work of team members to ensure quality and comprehensiveness and provide technical coaching and mentoring to project team members.
  • Identify and resolve project issues and escalate when appropriate.
  • Analyzed, designed and documented standardized management processes for various sub-projects
  • Managed scope, quality, time and cost of deliverables while working with multiple teams and vendors
Candidate Info
19
years in
workforce
10
years
at this job
BS
Mechanical Engineering
MBA
Master of Business Administration
13

IT Consultant/crm Project Manager

Lead technical designer for all CRM related projects with multiple client requests. Aided with implementation and training to multiple end users for using Microsoft CRM.

  • Also assisted with several mail migrations to a hosted exchange service, including one that required less than 24 hour turnaround from an in house Zimbra server, and configuring various smart phones including iPhone, Blackberry, and Android as well as email clients like Outlook.
  • Rolled out a Check Point encryption system, verified that system was HIPPA compliant, from the purchasing of the licensees, to documentation on how to install it on new computers and how to upgrade existing systems to the purchased version, and setting up a backup key locker in case original decryption key gets damaged.
  • Worked in a Private Catholic School working on various issue including troubleshooting HP printers; Installed and maintained HP, Dell, and IBM laptops and computers including physical connections; Monitored and updated various backend permissions in Active Directory and Windows Sever 2003.
Candidate Info
8
years in
workforce
1
year
at this job
C
Computer Network Administration
BS
Ist, Business
14

CRM Project Manager and Lean Six Sigma Black Belt, CSM

Accountable for the rollout of a nationwide Siebel CRM application document management imaging system, which reduces manual customer data capturing by 65%.

  • As member of Tycos' IT Center of Excellence Black Belt projects program, I was responsible for managing "in-demand" split enterprise projects.
  • Managed "cradle to grave" projects focusing on new CRM mobility sales process to reduced cost and human error by 65%.
  • Managed projects using SCRUM, Waterfall and Six Sigma tools and techniques.
Candidate Info
23
years in
workforce
7
months
at this job
BA
Bachelor of Arts
MA
Computer Science
MA
Management Certification
15

Global CRM Project Manager

Project Manager for complete full-cycle GSFA project utilizing Salesforce.com platform and perform all aspects of project delivery.

  • Responsible for deploying Global Support Model representing over 3000+ users and administrators and assist with the planning, tracking, and documentation of the project status.
  • Act as an IT liaison across the multiple business units worldwide and provide project leadership amongst the business and system administrators responsible for the content of the CRM.
  • Translate business needs into functional requirements that can be understood by Tech Central. Collaborative leadership essential.
  • Document technical complex ideas for business processes and manage the testing and training of new requirements through Agile methodology.
Candidate Info
10
years in
workforce
6
months
at this job
16

CRM Project Manager

  • Managed Phase I of the implementation of a hosted CRM solution
  • Liaison between the IT PMO, the marketing groups of Sally Beauty Holdings (SBH) and 3rd party vendors
  • Managed multiple CRM related projects for the marketing groups of SBH through the entire project lifecycle
  • Gathered and documented business requirements for projects and application enhancements
  • Facilitated project status meetings and maintained task lists, project schedules, meeting minutes and issues, risk, and decision logs. Drove activities to complete project tasks and reach established milestones as scheduled.
  • Reviewed vendor Master Services Agreements and collaborated with Legal and Procurement to redline/modify the document to ensure the best interests of SBH are represented. Assisted in the negotiations between SBH and vendors
  • Researched best practices and made contract and operation recommendations
Candidate Info
14
years in
workforce
10
months
at this job
BA
Industrial Psychology & Organizational Sociology
MS
Industrial Relations
MBA
Information Systems & Management
17

CRM Project Manager

  • Responsible for technical pre-sales, planning and project delivery; managed team of business analysts and developers
  • Coordinate off shore resources, technical data and project costing necessary for proposals and project management
  • Manage projects including work structure breakdown, statement of work creation, project execution and financial
Candidate Info
13
years in
workforce
2
years
at this job

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