Crm Project Manager Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

CRM Project Managers work within the Microsoft CRM environment and are responsible for duties such as developing designs, determining business needs, managing data conversion, creating global templates, and migrating businesses to these templates. Those looking to secure a CRM Project Manager position should demonstrate throughout their resumes CRM implementations knowledge, data migration experience, software development understanding, teamwork, networking, and verbal communication skills. Successful resume samples for the job highlight a degree in information technology or computer science and Dynamics CRM certification.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

CRM Project Manager

Managed day-to-day development of content from request through delivery of creative assets for web and mobile channels

  • Facilitated and negotiated content due dates and deliverables to optimize content output and ensure that all deadlines are met
  • Key partner to CRM, Social Media and Public Relations teams to produce an average of 6-10 weekly projects including print pieces, email creative and multiple site assets.
  • Contributed to successful email deployments resulting in upwards of 200k in monthly revenue and 8.4% click-through rates
  • Coordinated overall project prioritization and department workflow, ensured work was distributed based on skill set requirements and deadlines
  • Assisted with testing and general QA of all departments' projects including promotion and collection launches
  • Managed the production of Fall and Winter of 2014 online and print catalogs including researching competitive bids, establishing timelines, product verification, overseeing approval among different department heads and interfacing with tech teams for online implementation.
  • Consistently achieved 90% Completion efficiency in Robohead.
Candidate Info
7
years in
workforce
8
months
at this job
BA
Communications
Government Representative
2

Sr. Strategic CRM Project Manager

Modeled Business Development's new industry sales segmentation strategy to target [company name]'s installed base customers - utilizing disparate source data. Reduced lead generation campaign costs by 75%.

  • Analyzed marketing campaign effectiveness by lead source and global regions. Created Salesforce reporting frameworks that identify KPIs by lead source to inform campaign budgeting
  • Developed KPIs for Global marketing channel effectiveness for Executive scorecard reporting
  • Delivered marketing and data infrastructure process improvement which decreased lead time 97%
  • Developed both high level and detailed roadmap for closed-loop CRM best practice implementation based on assessment of current and planned marketing data process flows and infrastructure.
Candidate Info
13
years in
workforce
10
months
at this job
BA
Philosophy
BBA
Accounting
3

CRM Project Manager

Responsible for leading wide variety of field service, business process improvement and technology projects within Field Sales Operations (FSO), Field Sales / Retail operations unit.

  • Led all quantitative and qualitative data efforts / collection / execution in support of projects and led cross-functional teams to redesign core business processes and reporting.
  • Created CRM Support strategy through integrating Call Center with Technical third party for 10,000 part -time merchandiser force.
  • Developed CRM project strategy, scope, approach and timeframe through project charters, work plans, and other standard project management tools. Garnered $40 million in savings.
  • Prepared resource plans, tracked and reported project deliverables compared to plan, and identified and mitigated issues and risks.
  • Acted as liaison between Field Sales Organization, Sales, IT, Product Management, and other departments in support of various initiatives such as the re-design of part time Merchandiser time entry system which enabled 10,000 part time employees to be paid.
Candidate Info
26
years in
workforce
1
year
at this job
BA
Economics
MA
Applied Project Management
MBA
Master of Business Administration
4

CRM Project Manager

Directed a staff of two responsible for identifying and driving marketing programs that increased channel engagement with Discover Card across all possible customer touch points, such as internet, phone systems and direct mail.

  • Achieved an increase in sales by 42% for insurance based products, in the Discover portfolio of products by identifying areas of improvement in customer segmentation strategies, developing tactical plans to support the customer experience across multiple touch points and working with deployment to ensure adoption.
  • Successfully launched consumer credit score tracking software on [company name], with an integrated marketing plan, by developing, implementing and managing marketing strategies specifically for the Discover CRM engine.
  • Successfully implemented the Discover Rewards program, on a quarterly basis, working with cross-functional teams, by creating and maintaining detailed project descriptions, functional specifications, schedules and timelines, status reports and reporting documentation.
  • Leveraged negotiation and communications skills to guide project teams across 2 different site locations, to deploy and validate dashboard reporting and business partner reporting that showed complex relationships used to measure the effectiveness of sales initiatives and customer acquisition programs.
Candidate Info
24
years in
workforce
2
years
at this job
BA
International Business
MBA
Marketing
5

Domino Architect/crm Project Manager

Functioned in both a technical hands on engineer as well as a Project Manager. Managed multiple CRM deployments and have hands on experience throughout the project lifecycle. Responsible for all Domino administration for this company (6 Domino Servers/60 users). Additional duties included conducting training classes for administrators and end users, handling multiple projects involving Domino deployments on Windows and AS/400 platforms.

  • Responsible for day to day Domino administration activities including registering new users, updating templates and desktop support
  • Designed and managed deployment of multiple Domino messaging and application infrastructures on AS/400 and Windows 2000/3 platforms for customer projects
  • Designed and implemented consolidation plans for multiple AS/400 Domino servers from R4.6 and R5 to R6.
  • Conducted migration projects from Domino R5 to R6 for several customers.
  • Deployed Sametime and QuickPlace infrastructures. Managed migration of Sametime servers from 2.5 to 3.0
  • Managed hands on, numerous CRM deployments from Kickoff to Post rollout. Responsible for Lotus development and modification of Lotus notes based CRM Software.
Candidate Info
13
years in
workforce
1
year
at this job
Every Version
6

CRM Project Manager

  • Created customer relationship management assessment methodology
  • Utilized and managed customer relationship management assessments for two mid-cap telecommunications solutions providers
  • Managed four consultants during full-lifecycle implementation of customer relationship management solution for education software provider
  • Authored and presented four successful proposals for customer relationship management assessment
Candidate Info
5
years in
workforce
1
year
at this job
MBA
Master of Business Administration
7

CRM Project Manager

  • Created business requirements documents including scope of work (SOW), request for proposal (RFP), vendor vetting profile, and service level agreement (SLA) processes for a full life-cycle, database modernization upgrade to a proprietary Customer Relationship Management (CRM) system.
  • Created work flow maps, timelines, milestones, and task boards using Visio and integrated with SharePoint.
  • Assisted with testing cycle and design of regression scripts using Excel.
  • Developed ticket system for problem issues and escalation procedures with vendor using Jira Service Desk which decreased downtime by 80% in 30 days.
Candidate Info
15
years in
workforce
3
years
at this job
BA
Psychology
BS
Business
MS
Master of Science
8

CRM Marketing Consultant / CRM Project Manager

Project Manager for the implementation of Infor CRM Marketing 10.0.1 (formerly E.Phiphany) software to Fontainebleau Hotel Miami.

  • Managed a cross country team of specialists from Knowledge Tranzfer and Fontainebleau Miami. Ensuring the project schedule was met and any issues were resolved in a timely manner.
  • Created project schedule, solutions data document, UAT and System testing material.
  • Created training material for Director of Marketing, IT Director and End Users.
Candidate Info
9
years in
workforce
3
years
at this job
BA
Business Administration
9

Senior Microsoft Dynamics CRM Project Manager

Senior CRM Project Manager acted as the conduit between the delivery teams and the various management layers within a client. Managed the complexities of a large scale program on behalf of the client, to ensure that the engagement and progress are proactively managed, business benefits are realized, management has appropriate insight and that Dynamics CRM meets/exceeds KPI targets

  • Managed large scale CRM implementations on both the MS Dynamics 4.0 and 2011 platforms across organizations service lines
  • Provided leadership and guidance to project teams to ensure on time and on budget delivery per SOW
  • Advisor to client executives on project status, risk, issues, change request, and decision points of critical corporate initiatives
  • Managed project teams and the implementation of MS CRM 4.0 and 2011 for Sales, Marketing, and Contracts Management and Services modules
  • Developed an overarching program plan for the integration of CRM, GP, a custom application (order, dispatch, inventory management, and billing), and mobility platform
Candidate Info
25
years in
workforce
2
years
at this job
BS
Electrical Engineering Technology
MS
Operations Management
10

MS Dynamics CRM Project Manager

Managed CRM upgrade project for 2nd season of Oil Heat program, and 2 call centers.

  • Trained call center staff in using custom portal as front end for Dynamics CRM 3.0 application.
  • Created all CBT, e-learning & print training materials and call center scripting for phase 2 of high profile non-profit Dynamics CRM Rollout.
  • Instrumental in defining the training process and implementing it in Philadelphia and Boston to over 125 users.
Candidate Info
29
years in
workforce
6
months
at this job
Marine Engineering

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!