Crm Manager Resume Samples - Page 3

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CRM Managers are responsible for handling customer relations. Typical job duties seen on a CRM Manager resume sample include monitoring customer satisfaction, training customer service representatives, improving customer service, interacting with customers, promoting the company's products and services, and reviewing customer evaluations. Based on the most successful resume examples, these professionals should demonstrate customer service skills, sales orientation, telephone etiquette, fast thinking, attention to details, and leadership. Most CRM Managers hold a college degree in a relevant field like marketing or business management.

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21

Ckm/crm Manager

  • Organized the Americas Imaging & Printing Group for the deployment of Siebel 7.5 for Sales Center and Marketing
  • Provided leadership in defining business requirements for implementing the integrated CRM Solution and Marketing Planning & Budgeting tool (MRM) across IPG Americas & WW.
  • Conducted the IPG Leads Study to determine gaps relating to rating, routing IPG leads in the Americas
  • Transformed lead management efficiency and effectiveness, driving a closed-loop process via tuned lead routing rules and effective integration of lead handling protocol into campaign planning and implementation process.
  • Produced the Direct Data Integration Analysis to determine what customers are buying direct to help drive solutions/promotions that will lead in the assessment, preparation, and presentation of key strategic quantitative analysis for managing the business
Candidate Info
28
years in
workforce
3
years
at this job
BS
Computer Information Systems
22

BDC, IT, Internet and CRM Manager

Maintain and provide support for all dealership systems, including the dealership's 40-50 PCs, network, wireless devices, mobile devices, laptops, TVs, video systems, phone system, printers and fax machines. Trouble shoot and overcome and problems.

  • Responsible for managing every aspect of our internet campaign, including dealership websites, 3rd party advertising sites, marketing campaigns and social media campaigns.
  • Successfully designed and implemented many processes and procedures that have increase profitability and customer retention. Use my web internet and programming knowledge to increase efficiency and accessibility of information.
  • Hired, managed and directed 5 employees with inbound sales calls, inbound internet inquiries, unsold customer follow up, customer satisfaction and internet marketing.
  • Customer relations manager in charge of customer satisfaction and retention. Respond to customer complaint as well as training and coaching sales consultants with customer satisfaction and retention.
Candidate Info
17
years in
workforce
5
years
at this job
23

CRM Manager

Provided customers with other options instead of foreclosure

  • Provided support for customers transitioned from their homes
  • Maintained interest of investors/ shareholders while meeting customer needs
  • Fostered a culture of effective risk management by identifying escalating issues and remediation risks
Candidate Info
5
years in
workforce
MBA
Administration
24

CRM Manager

Provided technical support in the Goldmine system for all users

  • Created templates to be used in sales quotes and delivery sheets for salesman and drivers
  • Worked with Sales management to increase sales cycle efficiency. Analyzed process and recommended changes to the cycle.
  • Worked with sales team to identify new CRM package to be used. Analyzed Microsoft Dynamics, SalesForce, ACT, Goldmine, RentalResult, Rental Man (RentalResult was chosen)
Candidate Info
10
years in
workforce
4
years
at this job
BS
Computer Information Systems
25

Area CRM Manager, USA

Implemented and led SAP CRM 7.0 roll-out application to USA Area Sales consisting of 200 end users by face to face direct training and LMS sessions

  • Customized training programs based on different sales function needs and requirements
  • Liable for New Hire Sales Training (planning, organizing, executing) as well ass CRM & Sales Processes leader
  • Organized training sessions and managed successful end user participation and completion by using Learning Management System (LMS)
  • Led a team of 5 District Super Users to deliver qualitative reports, efforts maximized end user productivity and progression
  • Experience in training and providing direct support to cross functional teams (CRM, Global Sales Processes, US Sales Standards)
  • Responsible for Sales Reporting (KPIs), writing and implementing Standard Operating Procedures (SOPs)
  • Key in providing feedback on system enhancements to maximize end user quality experience and drive client retention
Candidate Info
9
years in
workforce
4
years
at this job
BS
Marketing
26

Area CRM Manager, USA

Implemented and led SAP CRM 7.0 roll-out application to USA Area Sales consisting of 200 end users by face to face direct training and LMS sessions

  • Customized training programs based on different sales function needs and requirements
  • Liable for New Hire Sales Training (planning, organizing, executing) as well ass CRM & Sales Processes leader
  • Organized training sessions and managed successful end user participation and completion by using Learning Management System (LMS)
  • Led a team of 5 District Super Users to deliver qualitative reports, efforts maximized end user productivity and progression
  • Experience in training and providing direct support to cross functional teams (CRM, Global Sales Processes, US Sales Standards)
  • Responsible for Sales Reporting (KPIs), writing and implementing Standard Operating Procedures (SOPs)
  • Key in providing feedback on system enhancements to maximize end user quality experience and drive client retention
Candidate Info
9
years in
workforce
4
years
at this job
BS
Marketing
27

CRM Manager

Supervised warehouse staff in three locations

  • Liaison between warehouse and overseas manufacturer
  • Managed customer relations for service, sales, and retention
  • Participated in trade shows throughout the country to service Dealers, advertise products and intake of new innovative future product lines
  • Created an online Chinese-based vehicle parts website for the company
  • Receives multiple 53' containers daily from offshore docks
  • Managed inventory, warranty, and parts for clients and ordering stock
Candidate Info
2
years in
workforce
2
years
at this job
BS
Marketing
28

Senior CRM Manager

Implemented Oracle Sales Online (3i & 3iv2) and Marketing Online for Field Sales department and VERITAS eBusiness unit.

  • Managed Oracle Consulting and KPMG consultants
  • Responsible for the correct setups because the application version (3iv2) did not meet our requirements. KPMG customized the quote to order piece because 3iv2 did not offer this and Veritas would have to wait for Sales Online 11i.
  • Went live with the US version December 2000. On January 3, 2001 teams went to London, Spain, Australia, Japan, and China for CRP (conference room pilot), which was successful.
  • Went live with Oracle Sales Online and the customized quote to order piece for EMEA and Asia PAC April 2001.
  • Held Documentation and training at various VERITAS facilities as the instructor.
Candidate Info
21
years in
workforce
7
months
at this job
29

CRM Manager

  • Built a direct marketing team at Chester Casino & Racetrack including but not limited to hiring/training employees, developing customer contact strategy via direct/email channels, create efficiencies to maximize budget spend
  • Created and implemented time lines /processes with the property advertising and special events team to decrease postage/production expense
  • Crafted a New Business program that increased conversion rates from 18% to 23% in 2011 by differentiating the message and bridging the time gap between activation and the first marketing contact
  • Increased market share in Philadelphia region by revising behavioral and geographic segmentation of targeted mail campaigns to more effectively market to our customer database
  • Manage the email production schedule for five properties to ensure the message, audience and drop date fulfill property and regional initiatives
  • Challenged to reduce YOY costs by 5% and increase customer trips through more refined data criteria, creative mail strategies and increased usage of the email channel
  • Guide supervisor and coordinators through professional development plans to encourage and foster growth within the department and for future advancement in the organization
  • Led cross functional teams including promotions, operations, customer service, F&B to create and execute multi-property VIP events in the Atlantic City and Philadelphia region
Candidate Info
8
years in
workforce
2
years
at this job
BS
Marketing
30

CRM Manager

Created, implemented, and supported CRM and application server to push updates to sales agents

  • Managed the activities of sales agents nationwide
  • Created logic trees to assist customers with installations or upgrades and created a website for reference
  • Created install packages for all of our desktop software
  • Created ETL applications for CRM and customer validation, as well as automation of software testing
Candidate Info
1
year in
workforce
1
year
at this job
BS
Electrical And Computer Engineering Technology

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