Computer Support Technician Resume Samples

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Computer Support Technicians troubleshoot computer issues, answer employees' technical questions, and provide general technical support. Skills relevant to this position and found on sample resumes include providing support over the phone and by email, troubleshooting VPN issues with remote users, performing password resets through online self service, and using remote desktop tools to troubleshoot various issues. The education requirements for this career vary and often depend on applicants' skill sets with regard to computers, programs, and hardware, rather than on the specific degrees that he or she can list on a resume.

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1

Computer Support Technician

Repaired, maintained, and protected computer systems from spyware, viruses, adware, and malware

  • Installed and updated software packages, updated operating systems, and helped configure hardware
  • Set up peripheral equipment, installed routers and switches, and established profiles on active directory
  • Replaced internal hardware including memory, hard drives, CD/DVD drives, and video and NIC cards
  • Provided technical guidance for end users and interacted extensively with clients and business partners
Candidate Info
16
years in
workforce
3
years
at this job
BS
Computer Science
Network & Security Management
2

Computer Support Technician

Perform set-up, break-down, and transport of agency equipment on an as-needed basis

  • Provide computer help desk support via telephone communications with end-users
  • Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
  • Planned, assembled and installed computer systems in designated networks as per specifications
  • Installed and configured IT network components and assisted in the implementation of designed IT network configuration
Candidate Info
12
years in
workforce
2
years
at this job
AA
Computer Information System
3

Computer Support Technician

Provided timely and accurate technical support to client employees; answered questions or resolved computer problems for clients in person, via e-mail, telephone, or from remote location.

  • Monitored and responded to assigned incident management queues promptly and documented all research, troubleshooting and resolutions accurately.
  • Regularly interacted with vendors to provide assistance and support to [company name] clients.
  • Researched, troubleshot and resolved incidents in a timely manner and according to [company name] and client specific policies and standards.
  • Provided accurate and creative solutions to user problems of a complex nature to ensure users were quickly restored to productivity.
  • Participated in internal and client projects as required.
  • Added user's to copiers to insure scan to email capabilities.
  • Added user's to email distribution groups.
  • Reset user passwords and managed user network access via active directory.
Candidate Info
12
years in
workforce
5
months
at this job
Electronics Engineering Technology
A+ Computer Repair Service Program
4

Computer Support Technician

Guided clients through a series of actions, either face to face or over the telephone to resolve issues such as error messages, networking issues, software updates, resetting passwords, virus removal, and re-installing software.

  • Provided technical assistance, support, and advice to end users of a small office computer network.
  • Maintained log books and operating records for the equipment and recorded all malfunctions.
  • Monitored network activity, located and resolved network issues, ensuring connections were in place and that the network ran without disruption.
  • Assisted users in connecting computer peripherals, such as printers or fax equipment.
  • Performed routine back-up storage to media, and routine maintenance on computer hardware equipment, install software patches, and updated appropriate records as needed.
Candidate Info
12
years in
workforce
2
years
at this job
AS
Computer Information Technology
BA
Computer Information Technology
5

Computer Support Technician

  • Effectively installed and supported computer hardware/software for 17,000 end users and networking printers
  • Successfully performed in team environment consisting of 35 computer technicians
  • Provided troubleshooting software and hardware support
  • Effectively documented issues using Help Desk ticketing system Remedy
Candidate Info
16
years in
workforce
6
years
at this job
6

Computer Support Technician

  • Installed, modified, and repaired issues associated with computer and peripheral systems hardware and software in order for all workstations to work flawlessly
  • Ensured network connectivity throughout the company's LAN/WAN infrastructure
  • Constantly monitored and fine-tuned the system to achieve optimum performance levels
  • Maintained data files and monitored system configuration to ensure data integrity
  • Assisted in performing inventory control management, which resulted in maintaining adequate amount of supplies and products
  • Assisted with book sales and customer service
Candidate Info
3
years in
workforce
2
years
at this job
BS
Electronics Engineering Technology
7

Computer Support Technician

  • Specialized in computer support in all aspects for a mid-sized company, 55-60 employees
  • Designed and developed information technology data collection forms and standard procedures
  • Streamlined new PC Workstation builds by creating standard install procedures for all applications.
  • Designed a visual network map for the entire company of all devices from the backbone (ISP) down to the local devices connected to the PC workstations.
  • Installed, configured and updated hardware and software.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Computer Science - Minor: Math
BS
Computer Science - Minor Math
8

Computer Support Technician

Providing computer technical support for Amgen pharmaceutical company in a call center environment

  • Assisting clients with various Microsoft Vista, XP and 2000 operating system and network issues
  • Provided technical phone support for customer with software, hardware and network issues using HP/Compaq and Dell desktop and laptop systems
  • Supported and trouble shot numerous internal proprietary Amgen applications
  • Diagnosed and repaired all aspects of hardware, software and network issues
Candidate Info
16
years in
workforce
2
years
at this job
9

Contract Computer Support Technician

Served as the team lead for a Blue Cross Blue Shield Refresh Project. Installed corporate images on laptops and scheduled deliveries to the employee site locations.

  • Served as the team lead for 8 technicians and responsible for PC Refresh & Redeployment project to Wake County Public Schools.
  • Ensured the accuracy and the collection of inventory serial numbers match the inventory sheets, palletized equipment and coordinated pickups.
  • Managed 100+ successful daily PC deployments and installations to classrooms, administration offices and media centers and ensured quality control checks on all aspects of the deployment.
  • Provided professional communication to site contacts, team members, team lead, project manager, project engineer and Wake County project leads.
  • Provided Field Technical Help Desk Support to field staff on case data transmission issues and laptop support.
  • Analyzed complex systems hardware and software configuration issues and provided solutions.
  • Provided daily technical assistance for field staff wireless connectivity issues via Helpdesk Support calls.
Candidate Info
19
years in
workforce
5
years
at this job
BBA
Bachelor of Business Administration
10

Computer Support Technician

Supported Intel's Automation Infrastructure group at their Ocotillo campus by providing 2nd and 3rd level factory automation equipment problem resolution, equipment installation, maintenance, and upgrades for Windows, UNIX, and VMS

  • Integrated PC computers into a high production wafer facility
  • Administered support to the IT infrastructure with network hardware and software problems Communicate and provide support to the UNIX, VMS, and Windows based servers and networks
  • Lead daily technician communication meeting
  • Coordinated and implemented network and server cabinet moves
  • Provided DLT tape back-up support three times a week
  • Installed wireless networks
Candidate Info
9
years in
workforce
4
years
at this job
BS
Information Technology

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