Collections Representative Resume Samples - Page 2

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Collections Representatives attempt to collect monies that are owed to a business via past-due bills, debts that are owed to the company, and other variations of delinquent receivables. Duties listed on example resumes for Collections Representatives include producing, as well as proofreading, drafts, letters, memoranda, presentations and month end reports; and made/received calls to and from employers to determine whether or not to garnish wages based on guidelines set by the Department of Education. Resumes of Collections Representatives list high school diplomas as standard educational backgrounds though employers may prefer business or communications degrees, or coursework in sales or accounting.

For more information on what it takes to be a Collections Representative, check out our complete Collections Representative Job Description.

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11

Collections Representative

Responsible for collecting charged-off auto loan accounts as well as charged-off secure an unsecure accounts.

  • Proficient in using skip tracing techniques and resources to locate delinquent account holders.
  • Utilized basic knowledge and skills in Microsoft Office, Email and collections software.
  • Earned several awards for consistently exceeding collection targets.
Candidate Info
11
years in
workforce
5
years
at this job
HS
Accounting
12

National Collections Representative

Managed multi-million dollar past due accounts

  • Maintained aging reports
  • Made high volume quality outgoing collection calls on past due accounts
  • Monitored customer accounts to determine changes in payment patterns
  • Maintained collection files and notes
  • Prepared adjustments, bad debt write offs, refunds and re-billed customers accounts
  • Resolved billing issues with payment applications, corrections and/or reversal of applications
  • Researched billing issues that the customer may inquire on various in house company software
  • Interacted with customers as needed in resolving billing issues
  • Assisted the Cash Applications Department with detail for payments
Candidate Info
11
years in
workforce
3
years
at this job
13

Collections Representative

Handled outbound and inbound calls to customers in an effort to negotiate payment arrangements that reduce an account's delinquency status.

  • Adhering to acceptable standards while applying knowledge of programs.
  • Properly updating the files and adhering to compliance regulations and collections practices.
  • Worked delinquent accounts Queue on accounts 10 to 60 days past due.
Candidate Info
13
years in
workforce
3
years
at this job
AS
Accounting Technology
14

Billing and Collections Representative

Responsible for communicating with the customers in collections over the phone, letters, faxes or emails to ensure customer identy for their correct billing and banking informtion.

  • Managing numerous customer accounts on company's personal software.
  • Maintained a high volume of in and out bound calls on an auto dialer 1500/3000 calls per shift.
  • Strong communication skills and professionalism.
Candidate Info
13
years in
workforce
2
years
at this job
C
Certificate
Criminal Justice
15

Collections Representative

Communicated with customers regarding collections on past due mortgage loans, resolved concerns, and made payment arrangements

  • Organized list according to severity of delinquency
  • Followed Federal and State laws dealing with debt collection
  • Printed reports for management
  • Located customers using credit bureau information, background checks, loan documents, and other data bases
Candidate Info
13
years in
workforce
1
year
at this job
HS
High School Diploma
Nursing
Nursing
16

Collections Representative

Performed extensive internet research to locate consumers via skip tracing

  • Heavy outbound calling and speaking with individuals
  • Wrote accurate account notes to record all collection activities performed
  • Recovered defaulted student loans using strategic collection techniques
  • Educated consumers about repayment options and negotiating repayment arrangements
  • Obtained necessary documents in order to facilitate any repayment agreements and/or other resolutions
  • Performed necessary follow-up activities and is available for incoming phone calls
  • Managed and maintained a desk inventory
  • Performed all duties in compliance with Company's core values, policies and procedures, clients' standards, and federal and state laws
  • Maintained positive attitude, a high level of ethics, and professionalism
  • Performed other business related duties and tasks as assigned
Candidate Info
13
years in
workforce
2
years
at this job
AS
Liberal Arts
Dance
17

Out Bound Collections Representative

Worked off an automated dialer to call out to mortgagers to assist in payment options

  • Aided mortgagers in development of payment solutions
  • Used several computer systems, including Fidelity
  • Exhibited excellent customer service
  • Worked in a fast paced team oriented environment
Candidate Info
9
years in
workforce
3
years
at this job
BS
Psychology
MA
Education
18

Credit and Collections Representative

Inbound and Outbound calling to collect outstanding balances on delinquent accounts

  • Processed all received payments
  • Ran residential customer credit reports using trans union to determine eligibility for continuing business
  • Processed cancellations and re-instatements of residential accounts
Candidate Info
15
years in
workforce
5
months
at this job

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