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10+ years of experience
IT asset management responsibilities include: equipment testing diagnostics, builds, staging, hardware configuration and software upgrades, as well as warehouse inventory and aggregation.
- Rebuilt /upgraded obsolete SUP2 modules with current operating code, updated configuration and memory
- Restored and/or upgraded Cisco hardware using telnet and other application tools for local and remote configuration and troubleshooting resulting in time and cost savings
- Performed daily function of Cisco equipment lifecycle: receiving, part identification, testing, RMA, upgrade, configure, storage, and deployment
- Saved department 13mm dollars annually, by completing over 375 builds and configurations, 450 RMA replacements and 180 disposals from site (over 5000 units)
- Oversaw asset deployment functionality ensuring smooth movement of Cisco network inventory, aggregation, auditing, database part catalog
- Developed and maintained process documents for network equipment asset rebuilds and recycling
0-5 years of experience
Managed Ruby Tuesday project installation and turn-up of 783 remote Cisco routers.
- Handled escalations and resolved technical issues according to SLA
- Facilitated weekly project review meetings and conference calls.
- Developed project plans for IT services implementation and best management practices to oversee the basic demand for efficient information.
- Managed technical/logistical issues for BellSouth customers and BellSouth Network Operations Centers in a fast paced 7x24 NOC environment.
- Assisted with installation and troubleshooting of Nortel Passport 4450 voice over frame products.
- Executed trouble tickets and performed desktop support to on-site users, for resolution of PC related issues. Performed daily backup of all critical company data
0-5 years of experience
Repaired network topology failures such as configuration conflicts for various sites / clients
- Recommended design changes for network systems that included router, switch, and firewall configuration
- Provided Network Support on Routing protocols such RIP, RIPv2, EIGRP, and EIGRP2
- Applied information from engineering manuals and interpreted complex network schematics
- Provided strong analytical skills in troubleshooting bugs in Cisco IOS software using program dumps and crash files, then provided engineering report
- Responsible for handling high profile clients: provided root cause analysis and warranty replacements
- Performed Engineering Failure Analysis to mitigate repetitive hardware issues
0-5 years of experience
Took ownership of client requests from initiation through completion, and built alliances internally and within the Cisco organization as Tier I/II support for Cisco clients on a dedicated Cisco service team.
- Executed appropriate troubleshooting protocols to achieve 99.99% uptime goals for Cisco accounts on [company name]'s proprietary platform.
- Reviewed tickets and automatically generated outage reports, and initiated restoration in line with client-directed communication and resolution plans.
- Provided single-point-of-contact resolution and dispatched ISP and network vendors to client repair sites.
0-5 years of experience
Assigned to LogicaCMG Network Team for the Global Telecom Department. Maintained the company network, along with customer (Global Telecom) networks. Worked with various Telecom Company staff members to set up all forms of support connections (IP-VPN/ISDN) to support the LogicaCMG SMS/MMS and various other equipment. After the initial installation support connections were initiated for remote field engineer support. These included Vodafone, Orange, Deutsche Telecom, Saudi Telecom and various others, around the world.
- Designed, configured and implemented Core Network for various LogicaCMG International offices.
- Implemented all standard and non-standard ISDN and IP-VPN changes to company customer support connections.
- Worked with a small team to troubleshoot ISDN/IP-VPN connections using all current troubleshooting techniques and standards.
- Managed trouble call system using ARS (Action Request System) along with ITIL for troubleshooting and day-to-day maintenance.
- Wrote and published company documents on standard ISDN and IP-VPN implementations.
0-5 years of experience
Designed and implemented a complex network system that used both LAN and WAN
- Placed advanced VSS to support switching and routing spanning twelve office locations
- Developed and sustained different types of networks
- Configured and maintained firewalls
- Implemented and configured Storage Area Network devices
- Maximized customer operational performance by resolving IT issues
- Maintained upgrades and monitored all server and internal infrastructure equipment
- Established network specifications
- Maintained network performance on need basis
0-5 years of experience
Design and implement a fully fault tolerant WAN network for the Credit Union.
- Design and install an enterprise solution for enterprise data centers.
- Design and implement a secure network in compliance with all PCI regulations.
- Upgraded the remote access (VPN) and firewall environment for the entire organization.
- Created an isolated backup network reducing the duration of backup jobs by over 200%.
- Tested Cisco IOS, IOS upgrades, configuration upgrades, implemented VLANS, Sniffers. Maintained the following Cisco platforms 7600, 7500, 7200, 7000, 3560, 2900, 2801, 2000, ASA55XX, Catalyst 6500, 4500, 3560 and 2900.
- As Cisco Network Engineer my responsibilities include: Oversight of all Network Group projects, formulation of budgetary requirements, responsibility for all aspects of the procurement process, creation and maintenance of on-call rotation, change control, training and vacation schedules, foster team building and the professional development of individual engineers, vendor relationships and the design, testing, implementation and support of the entire data network.
0-5 years of experience
STIG Complied various internetworking devices
- Key resource in the configuration and maintenance of IP networking equipment
- Installed, deployed, and maintained enterprise security infrastructure for IP based campus LAN
- Performed IOS upgrades on various models of IP Internetworking layer 2/3 switches
- Collaborated with vendors in an effort to install new fiber infrastructure for Campus Local Area Network
- Performed version 12.2 IOS upgrades for 3750 stacked switches and 3550 stacked switches
- Performed daily management, configuration and implementation of Cisco 4507 and 6509 Layer 2/3 switch
0-5 years of experience
Upgrade and install network equipment including Cisco switches, routers and access points for use on a hospital network with no downtime.
- Maintain project management objectives and timeline for a major upgrade to data infrastructure.
- Maintain on-site inventory of all need equipment for project.
- Created and updated documentation of new data infrastructure.
0-5 years of experience
Performed hardware and software installation of Cisco routers for Commercial and corporate clients
- Enabled routing on routers , OSPF , RIP, EIGRP, BGP, apply ACL, PPP, wireless VPN
- Installed, relocated, and upgraded the onsite Cisco switches, and routers
- Hook up T1 circuits, run configuration and setup the routers and switches, for the clients
- Built large Development lab , for pre- deployment Client configuration Routing Scripts
0-5 years of experience
Performed hardware and software installation of Cisco routers for Commercial and corporate clients
- Enabled routing on routers , OSPF , RIP, EIGRP, BGP, apply ACL, PPP, wireless VPN
- Installed, relocated, and upgraded the onsite Cisco switches, and routers
- Hook up T1 circuits, run configuration and setup the routers and switches, for the clients
- Built large Development lab , for pre- deployment Client configuration Routing Scripts
0-5 years of experience
Designed and implemented the Cisco network architecture (Cisco 4500, 3750, 2950, 2800) for the Hazelton Hotel in Toronto.
- Designed and implemented a multi-homed BGP network solution
- Configured the security policy and failover for Cisco ASA 5500
- Designed and implemented L2 redundancy (PVSTP).
- Configured QOS for better performance on Vocera wireless VoIP solution.
- Implemented the Cisco WLAN infrastructure consisting of 100 Cisco Aironet AIR-LAP1131AG-A-K9 access points for Vocera communication system (wireless badges).
- Wi-Fi Site Survey for 100 access points
- Installed/configured redundant wireless controllers Cisco 4400 series.
- Implemented high security model between all VLANs by ACL filtering and private VLANs.
- Configured Call Manager Express 4.3 on 2800 series routers.
- Documented the network architecture by providing, to the client, Visio network diagrams, architecture details and support related documentation.
0-5 years of experience
- Planned, tested, and implemented first company-wide hardware and software audit. Designed provisions for automatically maintaining audit on quarterly basis.
- Install, configure, design, troubleshoot, manage & maintain hardware & software that comprise the LAN/WAN infrastructure. Also evaluate, recommend and implement solutions for network performance.
- Administration of Win98, NT4, & Mac OS9; Cisco Catalyst 3500, 4000, 5000, 6500 series switches; Cisco 2500, 2610, 7500 routers; Sonicwall firewall with a familiarity with Pix 520, Local director, & Net Ranger Intrusion Sensor; cable network management
6-10 years of experience
Primary network team engineer in charge of design, capacity planning, forecasting and implementation of new WAN and LAN architecture at enterprise Infrastructures.
- Experience with large variances and model classes of Cisco switches 2960, 4948, SG-200, Nexus7009and routers 2500, 2600, 1800, 2800, 2900, 4400
- Complete end to end design, configuration and implementation of enterprise WPA2 based wireless infrastructure including mixed mode hybrid and Meraki wireless controllers and Cisco access points 1200, 3500, 3500.
- Creation of policy and procedure documentation structure. Enhancements to network security model to ensure proper controls in logging, access and auditing.
- Implementation of alerting and monitoring of SNMP network management systems utilizing Orion/Solarwinds network cofiguration manager.Putty and Tera term.
0-5 years of experience
Plan and design the network infrastructure and enterprise network solutions. Responsible for troubleshooting, installing, implementing and administering network systems and providing Tier III support. Responsible for analyzing capacity issues and developing capacity planning models. Responsible for ensuring planned testing activities are executed and for developing network security guidelines.
- Planning: Conduct short- and long-term planning to meet network requirements.
- Network System Design and Implementation: Design and implement network systems including wireless infrastructure.
- Network Connectivity: Provide support for network connectivity or related network issues for the user community.
- Network Installation: Plan and monitor the installation of network systems.
- Network Monitoring: Analyze network activity and network problems to discover and prevent systematic errors. Also recommend network design changes/enhancements for improved systems availability and performance.
- Issue Resolution: Troubleshoot, diagnose and resolve network problems. Also researche, analyze and recommend the implementation of software or hardware changes to rectify any network deficiencies or to enhance network performance.
- Network Performance Assessment: Assess network performance to ensure that it meets the present and future needs of the business. Provide network planning recommendations to senior management.
0-5 years of experience
Provide technical knowledge and configurations for all Cisco VoIP systems.
- Build and design voice and network switch system including troubleshooting and testing.
- Cisco Call Manager 4.X, 5.X, 6.X
- Unity Voice Mail 4.X
- Cisco switches - 4705, 3750, 2900
- Cisco Routers/Voice Gateway, including various configurations of 3845 ISR and VG200.
- Responsible for optimizing and maintaining the above systems and applying security techniques.
- Work on Nortel CS1000E, Avaya 8300 & 8700, and Asterisk switches.
- Unified Communications ( Voice mail, Voice to email, etc ) - vulnerability testing / security
0-5 years of experience
Provide technical knowledge and configurations for all Cisco VoIP systems.
- Build and design voice and network switch system including troubleshooting and testing.
- Cisco Call Manager 4.X, 5.X, 6.X
- Unity Voice Mail 4.X
- Cisco switches - 4705, 3750, 2900
- Cisco Routers/Voice Gateway, including various configurations of 3845 ISR and VG200.
- Responsible for optimizing and maintaining the above systems and applying security techniques.
- Work on Nortel CS1000E, Avaya 8300 & 8700, and Asterisk switches.
- Unified Communications ( Voice mail, Voice to email, etc ) - vulnerability testing / security
6-10 years of experience
Provide tier III support to Franchise and Company store facilities.
- Monitor, build, configure, and troubleshoot network related components and systems.
- Maintain a configuration site which allows easy configuration of Cisco router, firewall, and switch hardware.
- Configure and maintain Cisco hardware which includes Cisco ASA 5500 series, Cisco switches (multiple models) and Cisco router (2800, 2900 series) devices.
- Administer access control lists to add/modify/remove specific access within the organization.
- Administer Cisco phone system which involves creating phone extensions, hunt groups, mobility users, creating/modifying UCCX scripts for call flow, translation patterns, route patterns and groups, media resources, dial plans, and maintaining/creating voice mail boxes
- Upgrade UCM, Unity and UCCX environment as needed. (Versions used 8.5, 8.6, 9.0, 9.5, 10.0, 10.5, 10.6)
- Maintain SMARTnet compliance with company standards and regulations.
- Play an active role in many on-going projects which include 802.1x authentication, AT&T data/voice circuit upgrades, IOS upgrades of switches, routers, and firewalls and ensure compliance of business policies.
- Create documentation guides for Junior level positions to ensure consistent work flow.
- Work with vendors regularly to ensure off-site project completeness.
0-5 years of experience
Currently working as a Cisco Network Specialist in a NOC environment, troubleshooting BGP, OSPF, EIGRP, VLANs, HSRP, VRRP, GLBP dealing with layer1 and layer 2 problems and upgrading IOS. Working with various European branches of one of the UKs leading high street bank, both independently and within small teams of engineers responsible for maintaining and upgrading multi-site IT networking systems and installing VOIP. Working in various locations in US and Canada performing Hardware Refresh (Updating Multilayer switches) and installing new access points or upgrading the existing ones.
- Performed Site surveys in Data Centres and Office Buildings in UK, Ireland, Canada, Norway, Denmark, Germany and Gibraltar.
- Performed Site Surveys across UK prior to WI FI installations for O2.
- Have been installing mainly 1900, 2900 and 3900 series of Cisco routers, 2960 and 3560 Cisco Catalyst switches and various Cisco phones in retail bank branches and bank Business Centre offices in UK, Ireland, Italy and Poland; troubleshooting mainly BGP connectivity issues; configuring and troubleshooting VOIP phones and decommissioning the legacy devices by performing password recovery and wiping off the data in Flash.
- Worked in various US sites of one of Germany's leading firm SIEMENS; I completed Field Engineers' site surveys by remotely connecting to the Cisco equipment and have filled out the details on excel sheet and finished with drawing the existing network design in Visio. Upgraded the Cisco Catalyst Multilayer switches by travelling across US, upgraded the IOS, pushed in the new configs and troubleshot if anything went wrong. Converted the existing wireless access points from Autonomous to Lightweight system.
- Currently working in Germany's leading finance firm offices across Europe; performing routine installations of Cisco 6500, 4500, 3560 series of switches, Voice Gateways, 3900 series of routers, upgrading Supervisor Engines of mainly 4500 series switches by backing up existing configs then replacing them with brand new ones, pushing in new configs, troubleshooting connectivity and decommissioning the legacy equipment.
0-5 years of experience
- Manage, serviced and maintain most of the Cisco 3800 & 3900 series routers and 3500, 3560, 4000 & 4500 series switches throughout the nation wide USDA Forest Service network.
- Actively collaborate with several peers on current connectivity issues and outages.
- Work hand in hand with several Telecommunication providers concerning circuit testing and circuit repairs such as AT&T, Qwest, Sprint, HughesNet & Verizon.
- Responded to RFC's from architects, design & engineering firms concerning IT design of new construction on Native American schools.
- Attended several weekly meetings with Managers, IT professionals, Network Engineers and NOC professionals concerning ongoing issues and service improvement strategies.
- Designed component list and component ordering internal systems for IT, PBX, security and HVAC systems.
- Support nation-wide forest service employees, Network Engineering contractors & technicians and LAN Administrator staff to meet and maintain existing service levels, provide tier three support and assist troubleshoot Network, switch and router issues.
- Provide escalated support to users and departments for Information Technology services and support issues.
0-5 years of experience
Completed configuration and repaired switches and servers
- Replaced hardware installed in servers
- Responsible for cabling connections through patch panels
- Completed fiber optic connections throughout the system
0-5 years of experience
- Instrumental in the implementation of DSL Connection for 250 Blockbuster stores in New York.
- Successfully and profitably increased 250 Blockbuster stores into new markets with the implementation of DSL services and products.
- Created business and organizational infrastructure for [company name] Infinity servers.
- Installed Cisco works 2000 and what's up Gold on [company name] Infinity servers. I Monitored store sites across the USA.
- Used Cisco IOS for troubleshooting sites for up and down time. Proved to be instrumental in the implementation of Voice over IP for Cisco Dallas Sales Office. (250 users)
- My [company name] team members installed VOIP for Cisco sales office from the Physical Layer to the Application layer.
- I became the Project Manager on site while interfacing with [company name] New York Experts Level 8 & 9 and Cisco Project Managers. The installation started form a lab environment to a complete VOIP Network. The network was installed and operational in three days.
- Physical placed IP phones on desk and programmed user's information in to phone.
- Worked on every level of the install from Cisco Call Manger and installing Microsoft software.
- Installed a complete rack and patch panel wiring to installing switches and routers for the new Cisco sells office building.
0-5 years of experience
Played a major role in cutover project to 1400+ stores in USA.
- Provide Help Desk support to [company name] and onsite techs.
- Support in head office and onsite tech with Network devices at time of cutover.
- Support ASA Firewall, Cisco Router / Switches, Network Cabling.
- Troubleshoot ASA Firewall Cisco Routers / Switches from Layer 1 to Layer 3.
- Troubleshoot ASA Firewall for Failover, Primary / Secondary configuration.
- Troubleshoot and check configuration, modified if require to resolve issue.
- Open up ticket with Cisco if Hardware related issue.
- Created all the necessary documents, templates and Visio diagrams based on the new designs and network changes
- Document all issues, troubleshooting to meet SLA.
0-5 years of experience
- Provided a complete range of end-to-end, IT solutions including installation, cabling, upgrades and maintenance of Cisco VoIP networks, phones, switches, routers, servers, firewalls, computers, laptops, printers, voice & data communications cabinets to
- Interacted with customers, clients and vendors to change over legacy voice and data systems to new Cisco VoIP networks
- Installed LAN/WAN networks, VoIP software, IP phones, videoconferencing, network voice, data and video equipment
0-5 years of experience
- Worked for Getronics an outsource company, as a Cisco Employee
- Provided Customer Service effectively over the phone on regular basis
- Strong Customer Service skills and experience- resolving test cases & result with direct client interaction
- Provided technical support and troubleshooting on various Cisco products including Routers, Switches, IP Phones
- Provided technical support with LAN Switching Technology, Cisco IOS, Unity, and Call Manager
- Document activities and interaction on a daily basis
- Knowledge of TCP/IP, FTP, OSI model, and Frame Relay
- Technical knowledge of routing protocols such as RIP, EIGRP, OSPF, and BGP
Cisco Network Engineer Duties and Responsibilities
Specific job duties for Cisco network engineers vary based on their employer. However, there are several core tasks common to all Cisco network engineers, such as:
Create and Configure Networks With experience and knowledge of Cisco routing and switching, Cisco network engineers install, maintain, and configure Cisco networks.
Resolve Technical Issues Cisco network engineers troubleshoot and test Cisco networks. Technical issues include network-related problems, system failures, and routing changes and updates.
Apply Security Updates Applying security techniques, Cisco network engineers ensure proper controls in access, logging, and auditing. They also develop network security guidelines.
Test and Evaluate Software Testing and evaluating software and hardware, Cisco network engineers ensure reliability. To maintain systems, they develop processes to improve network functionality.
Assess Network Performance Cisco network engineers assess network performance to ensure that the needs of the business are met. They also make recommendations for network planning and upgrades on systems.
Cisco Network Engineer Skills and Qualifications
Well-organized and attentive to details, Cisco network engineers work carefully to troubleshoot systems. They have a strong desire to assist others and provide great service to their clients. In addition to three or more years of relevant experience, employers seek candidates with the following skills and qualifications:- Cisco network experience - working extensively with Cisco network software, Cisco network engineers are familiar with design, support, and deployment of Cisco products
- Troubleshooting - troubleshooting network problems and outages, Cisco network engineers locate problem areas, isolating them for solutions
- Customer service skills - Cisco network engineers consult clients and customers to ensure that their needs are met; customer service skills are essential to building rapport with customers
- Knowledge of switches - Cisco network engineers should have experience troubleshooting Layer One network connectivity and also understand Layer Two, Three, and Four switching
- Routing Experience - using Cisco IOS, COS, and Juniper and IP routing protocols, Cisco network engineers work with and have a strong understanding of routers
Cisco Network Engineer Education and Training
Most Cisco network engineers have a bachelor's degree and more than three years of relevant work experience. Employers require Cisco network engineers to have extensive knowledge of Cisco network equipment, such as routers and switches, in addition to skills implementing, operating, troubleshooting, and configuring IP networks. Employers typically prefer employees who have a Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) designation. This certificate shows that employees have advanced knowledge and skills to work with network architectures.
Cisco Network Engineer Salary and Outlook
The median annual salary for Cisco network engineers, categorized by the Bureau of Labor Statistics as network and computer systems administrators, is $79,000. The lowest 10 percent in this field earn less than $48,000. The highest-earning 10 percent make more than $127,000. Those who work full-time may receive benefits from their employer, such as paid vacations, sick days, health insurance, retirement plan options, and bonuses based on individual or company performance. This position is projected to grow six percent in the next ten years, which is the average for all occupations. Job prospects are most favorable for candidates who have a bachelor's degree in computer network and systems administration, computer science, or a similar area of study.
Helpful Resources
Are you interested in becoming a Cisco network engineer? We've provided a list of helpful resources that can put you on your way.
Cisco Support Community - This community group with more than 500,000 members allows professionals to network with each other and with Cisco. Members share knowledge, solve problems, and answer questions to increase understanding of Cisco products.
Cisco Networking All-in-One for Dummies - By Edward Tetz, this guide outlines topics such as routers, switches, and networks. With straightforward explanations, this book details how to design and implement Cisco networks, and it shares best practices to use when working with Cisco switches and routers.
Cisco CCNA in 60 Days - By Paul Browning, this book helps students prepare for the CCNA exam. It covers a variety of topics relevant to the exam and contains more than 60 hands-on labs to help build configuration skills and confidence.
IP Space - With a focus on network technologies, virtual and physical architectures, and real-life solutions, this blog contains a variety of helpful articles and resources for networking professionals. Topics covered include network automation, cloud computing, and large-scale data centers.
Cisco - Cisco's blog showcases industry news, informative articles, and tips and tricks. A broad range of topics is covered, such as cybersecurity trends, network innovation, automation, and new technologies.
Data Systems Administration Cover Letter Examples
