Center Manager Resume Samples - Page 2

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Center Managers handle daily operations at a center and also oversee financial and security aspects. Tasks these professionals usually perform are writing reports, identifying business opportunities, doing paperwork, allocating budgets, maintaining the building, and supervising employees. The ideal candidate should showcase in his or her resume leadership, problem-solving, computer literacy, flexibility, communication and interpersonal skills, teamwork, and time management. Most example resumes for Center Manager mention a Bachelor’s Degree in management or business and previous experience in their given industry.

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11

Outbound Call Center Manager - Online Media and Publishing

Created an outbound call center from the ground up to contact existing customer to renew their subscriptions and at the same time up selling and offering other products

  • Initial annual sales increased over 50% from $650,000 to over $1 Million as of September 2014
  • Implemented technology to incorporate lead management and greater efficiency
  • Produced financial reports and developed operational metrics
  • Reviewed scheduling and payroll function including commission reports
  • Created and implemented scripts and rebuttals
  • Created new hire training and coaching programs
  • Regularly reviewed individuals call quality; communicated to Supervisors/Leads specifics to promote improvement and ensure appropriate training
  • Conducted daily motivational team meetings including role play
Candidate Info
23
years in
workforce
5
years
at this job
12

Call Center Manager

  • Successfully managed, scheduled and supervised the activities of 15-30 personnel and the workflow of the Sales Support Center
  • Participated actively in the development and management of the department budget
  • Maintained pro-active relationships with six of the companies Field Office Managers and one Director of Regional Operations
  • Lead and directed projects as required: Proposal Audit Form, Call Criteria Form, and Proposed Exhibition Booth Theme (recognized for best booth)
  • Carried out business plans for the unit: Incentive Comp. Program, Newsletter, and Marketing Strategies
Candidate Info
5
years in
workforce
1
year
at this job
BS
Business Administration
13

Center Manager

Produced major monthly profits for the past 10+ months as Center Manager

  • Cashed checks using established risk analysis and risk management materials
  • Followed and administered center security and safety procedures
  • Marketed all ACE financial services through cross-selling and solicitation
  • Performed opening and closing procedures
  • Provided superior customer service at all times
  • Ensured a clean and safe work environment at all times
Candidate Info
10
years in
workforce
3
years
at this job
BS
Business Admin Studies
BS
Business Admin Studies
BS
Finance Studies

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