Casino Host Resume Samples - Page 5

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Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy. Most casinos select resumes displaying a high school or general education diploma.

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41

Executive Casino Host

Responsible for identifying, developing and sustaining quality relationships with casino players to enhance customer loyalty and profit margins.

  • Develop and implement new events and attractions designed to increase the brand and accelerate database growth
  • Collaborate with all departments to resolve customer issues can complaints to ensure each guest has seamless satisfaction on their trip.
  • Continually keep up constant communications with new and inactive customers through various methods (emails, phone, personal cards, etc..)
  • Meet and surpass quarterly goals. Generating over $1.7million theoretical over 3months
Candidate Info
11
years in
workforce
1
year
at this job
MA
Design
42

Senior Executive Casino Host

  • Generated $1.500,000+ quarterly theoretical revenue from book of 500+ VIP clients
  • Fostered close relationships through outbound phone calls and face-to-face contact
  • Assigned 108 hotel suites as necessary based on ADT, tier, and win/loss
  • Exerted full comp authority for shows, rooms, trips, and cash based on play level
  • Attended and oversaw weekly social/promotional functions that target VIPs
  • Obtained over $150k unpredicted revenue from two major accounts alone thus far in Q3 2013
  • Served as VVIP chaperon/host at various sporting events, including 2013 NCAA Basketball Championship Game
Candidate Info
7
years in
workforce
3
years
at this job
Music Education
43

Casino Host

Establishing and maintaining customers relationships

  • Assisted in creating and carrying out marketing initiatives to VIP level clients
  • Handled cross departmental issues dealing with customer service and ensuring consistent marketing practices
  • Arranged VIP special requests and comps including transportation, lodging and restaurant reservations
  • Adhered to all legal guidelines to insure compliance with set Casino policies
  • Maintained professional and confidential atmosphere throughout all aspects of customer service and internal casino dealings
  • Develop new, dormant, and active clients by us of telemarketing
Candidate Info
3
years in
workforce
2
years
at this job
BA
Sociology
44

Casino Host

Responsible for providing top quality customer service to internal and external guests.

  • Courteous & effective in communication both in person via phone.
  • Provide personal service to all levels of players, established relationships with customers to increase incremental visits and generate revenue for the property on a daily basis, my mission is to meet & greet new as well as established players to make them feel special and valued by marketing and selling Events & services in an ongoing effort to increase revenue.
  • Used telemarketing to invite inactive players, new players and active players to casino for show and other events.
  • My main objective is customer satisfaction and ensuring that players is serviced to the best of my ability.
Candidate Info
11
years in
workforce
4
years
at this job
AA
Associate of Arts
MA
Travel & Tourism
45

Executive Casino Host

Meet quarterly goals pertaining to revenue, filing special events, telemarketing efforts and profit.

  • Develop new players, maintains existing players and services all VIP level casino guests.
  • Assist in developing and implementing player development activities for assigned players.
  • Conducts off-site events and promotional parties to maintain customer loyalty and to obtain new business.
  • Make decisions regarding player comps and other incentives within guidelines established for the position.
Candidate Info
6
years in
workforce
10
months
at this job
BA
Communications
46

Asian Executive Casino Host

Establish and maintain relationships of high worth customers based on proactive relationship building

  • Actively telemarket high worth players
  • Responsible for developing guests and increased gaming revenue
  • Work closely with other departments to ensure smooth service
  • Assist Events & Promotions, particularly in developing invitation lists for special events
Candidate Info
6
years in
workforce
1
year
at this job
BS
Bachelor of Science
47

Executive Casino Host/player Development Manager

300 million construction cost with 107,000 square-feet casino, 2,680 Slot Machines, 78 Game Tables, 20-table Poker Room, 200-seat Bingo, 8 restaurants and 2,000 employees

  • Worked as Player Development Manager, directly report to Marketing Director
  • In charge of Player Development Department with six (6) casino hosts. Supervise, schedule, assign scope of work to casino hosts.
  • Coded VIP guests, evaluate performance & complimentary services
  • Achieved the specified targets in theoretical/casino win, coins-in
  • Organized VIP project/event such as concerts, Asian concerts, Slot tournament, Table Games tournament, focus group, off-site event
  • Tracked database (Patron Management - IGT) for reports, analysis
  • Coordinated with other sub -departments in Marketing as well as Gaming, F&B, Hotel partnership
  • Exceed the targeted win (March 2010: over $200 M of coin-ins by department, $55 M by-self)
Candidate Info
10
years in
workforce
8
months
at this job
BA
Bachelor of Arts
MA
Business Administration
48

Casino Host

Assists casino guests with their requests, needs and introduce special features of the available facilities and casino plays

  • Promotes special activities through public in-house announcements, personal explications and clarifies any queries about the casino services
  • Evaluates and assesses overall marketing activities as well as the general game atmosphere of the casino and creates entertaining mood for people engagement
  • Checks out on customer satisfaction, encourage participation and provide solutions to possible customer complaints
  • Maintains contacts and broaden network of customers by giving out promos and freebies
  • Ensures the enhancement and execution of special promotions and events
  • Entices guest participation, sustains player accounts and records information in the casino database for future references.
Candidate Info
6
years in
workforce
1
year
at this job
49

Executive Casino Host

Managed, supervised and directed all Casino Hosts for over 80 vessels.

  • Implemented and monitored adherence to Cruise Line's policies and procedures by staff members.
  • Reviewed and evaluated Casino Hosts performance in line with casino standard.
  • Developed training manuals and materials used as guide by management and staff members.
  • Conceptualized and carried out marketing strategies and promotional campaigns which promoted customer's awareness of the onboard casino.
  • Restructured previous and ongoing promotional activities and games which lead to increase in casino revenue.
  • Facilitated joint ventures with third party companies for land and internet casinos.
  • Developed, organized and implemented the following tools ensuring efficient process and monitoring within the casino:
Candidate Info
23
years in
workforce
2
years
at this job
HS
High School Diploma

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