Casino Host Resume Samples - Page 4

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Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy. Most casinos select resumes displaying a high school or general education diploma.

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31

Player Development Casino Host

Assist in the execution of all internal and external marketing events for clients such as promotions, concerts, VIP parties, giveaways, and celebrity appearances.

  • Enhance customer experience by establishing meaningful connections with players, driving repeat revenue to [company name].
  • Manage and implement events and promotions to all guests including successfully enlisting gaming customers in events and promotions.
  • Address complaints and concerns with clients.
  • Provide special services and amenities to guests and issue complimentary awards according to established guidelines for qualified guests
  • Keep customers informed of promotional events by assisting the marketing department with its Facebook, Twitter, and Foursquare pages.
  • Achieve targeted gaming revenue goals for any assigned customer base.
Candidate Info
2
years in
workforce
9
months
at this job
BA
History
Management
32

Hotel Group Coordinator/ Ambassador (junior Casino Host)

Responsible for setting up groups in the hotel.

  • Made sure rooms were inspected and cleaned before group arrival and accommodated the group with buffet meals and coin coupons for their stay.
  • Supervised and trained front desk clerks in the absence of front desk supervisors.
  • Provided consistent, prompt, and courteous service to the guest in a professional manner at all times.
  • Maintained a safe, clean and comfortable environment at all times.
  • Always welcomed guests; thanking them for their patronage, and expressing our wish to have them return.
  • Maintained constant awareness of services, promotions and events offered by Fitzgeralds and informed guests.
Candidate Info
7
years in
workforce
7
months
at this job
AS
Business Administration
33

Casino Host

  • Met and exceeded multiple goals and quotas set by management.
  • Built and maintained excellent rapport with guests.
  • Assisted with VIP parties and functions.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Marketing
34

Executive Casino Host / Player Development

Built professional relationships by refining interpersonal and customer service skills.

  • Increased player data base through communications via e-mail, telemarketing and networking.
  • Maintained customer satisfaction, with repeat business and customer referrals, while staying within established complimentary guidelines.
  • Set up transportation, rooms and Casino Credit working with other depts., to ensure quality and satisfaction for guest.
  • Courtesy follow-ups, contacting possible businesses through events, offers, promotions, phone calls, emails.
Candidate Info
6
years in
workforce
4
years
at this job
AS
Business Administration
Management
35

Executive Casino Host/casino Host/call Center Manager/casino Analyst

Reported directly to the Director of Gaming and General Manager

  • Cultivated Casino Hosts and Casino Ambassadors to drive gaming revenues
  • The Hosted Group has increased revenue to exceed benchmark year over year
  • Developed and implemented the Call Center to become successful 24 hour/7 days a week eight person team
  • Developed, implemented and maintained departmental budgets
  • Responsible for coordination of hotel room blocks daily to ensure increased gaming and hotel revenue
  • Responsible for hiring, training and developing employees as well as terminations when deemed necessary
  • Responsible for Room Reservations/Event Call Center and PBX
  • Analyzed gaming statics and made recommendations for improvement
Candidate Info
8
years in
workforce
2
years
at this job
C
Accounting I
AS
Travel And Tourism
36

Executive Casino Host

Develops one-on-one relationships with premium players and provides exceptional guest services to cultivate and maintain VIP relationships

  • Maintains the casino's loyalty program; determines the appropriate level of comps to ensure player satisfaction
  • Coordinates special events meant to attract new players; resolves customer complaints and issues
  • Provides staff training and ensures that stations and games are covered for each shift
  • Demonstrated knowledge of the casino property as well as stayed current on upcoming special events
  • Actively marketed and recruited new guests to the casino; welcomed guests and established rapport
  • Adhered to gaming requirements and protected the confidentiality of all company files and documents
  • Issued guest complimentary items based on their level of play and in accordance with property standards
Candidate Info
9
years in
workforce
4
years
at this job
37

Senior Executive Casino Host

Directly responsible for $4 million in revenue annually from 300+ accounts.

  • Manage guests' flights, hotels and transportation for their earned trips.
  • Heavily involved in casino marketing endeavors, including event promotion planning and execution.
  • Exceeding personal goals in daily bookings for guests to drive trips to our properties.
Candidate Info
23
years in
workforce
2
years
at this job
38

Casino Host

Analyzed play to effectively issue complementary items which ensures an overall guest experience

  • Utilized off site property events to complete guest experience
  • Closely work with different casino departments in regards to guest matters
  • Promoted on site properties events such as tournaments and dinners
  • Provided superior guest experience to all guests on and off property
Candidate Info
5
years in
workforce
2
years
at this job
BS
Business Administration
39

Casino Host / Player Club Representative

Ensured house rules were followed during Grand Opening

  • Observed gamblers behavior for signs of cheating; such as marking, switching or counting cards, and notified security staff of suspected cheating.
  • Greeted customers upon arrival and departure of vessel ship and made daily announcements
  • Performed player tracking and maintained the manual play log
  • Reported customer-related incidents occurring in gaming areas to supervisors
  • Reviewed files, records, and other documents to obtain information to respond to requests
  • Assisted customers with reservations and acquisition of amenities
  • Worked closely with casino operations
Candidate Info
2
years in
workforce
1
year
at this job
C
Human Resources / Customer Service Crt
AA
Associate of Arts
BA
International Business
40

Casino Host

Processed VIP documents, spreadsheets, and input player data in ACSC system.. Also made hotel reservations,
reserved players into VIP parties.

  • Ensured player satisfaction, and making sure that all of their needs have been met.
  • Gained access to CenturyLink for upcoming concerts, assisting players in the Skybox.
  • I have maintained a player list of 400, telemarketing my players and maintaining a goal per quarter.
  • I have assisted in multiple VIP projects with the company and my team members.
  • Documented notes for the Executive Casino hosts, and made follow up calls, and assisted with daily meetings.
  • Promoted Sales and assist the Marketing team with promotions.
Candidate Info
8
years in
workforce
5
years
at this job

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