Casino Host Resume Samples

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Casino Hosts are responsible for nurturing the casino's relationship with patrons in order to enhance customer loyalty and maximize profits. Some duties that Casino Hosts are expected to perform include sending event invitations, responding to inquiries, solving customer issues, managing client database, and reporting to marketing managers. Based on our selection of sample resumes, essential qualifications for this job are work experience in a casino, courtesy, sales orientation, excellent communication and interpersonal skills, teamwork and computer literacy. Most casinos select resumes displaying a high school or general education diploma.

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1

Casino Host

Increase client base and ensure total satisfaction during visit through accommodations and friendly service. Identify new clients via referrals and personal contact on gaming floor. Promote rewards programs and casino brand to current and potential clients. Develop and execute promotions and events to increase revenue. Anticipate and respond to clients' emergent needs promptly.

  • Managed 500-900 client portfolios with quarterly sales ranging from $1.6 to $1.8M.
  • Earned over $20K in bonuses by consistently meeting or exceeding quarterly revenue goals.
  • Increased overall departmental productivity by creating analytical tools for more efficient use of Salesforce software and client contact procedures.
  • Designed specialized spreadsheets that enabled more personalized contact with customers via sales calls.
  • Attracted loyal customer base from outside regional markets and competitor casinos.
Candidate Info
21
years in
workforce
3
years
at this job
Education And Athletic Training
2

Executive Casino Host

Increased VIP revenues within assigned player block by 9%.

  • Consistently recognized for developing customer relationships and increased guest satisfaction scores.
  • Increased VIP reservations.
  • Conducted annual employee performance reviews.
  • Assisted with the development and collection of CSA goals and initiatives.
Candidate Info
6
years in
workforce
6
years
at this job
Marketing Director
3

Executive Casino Host

Ranked #1 in Casino Sales for 3 consecutive years and maintained a 92% "Active Maintenance List."

  • Built Customer Base of more that 400 players through development of strong relationships and strategic use of perks and incentives.
  • Achieved Monthly Gaming Revenue of over $600,000 by effectively developing, maintaining, and reactivating customers.
  • Served as Executive Casino Sales team member for Baton Rouge's first casino property with responsibility for developing and maintaining a positive and productive relationship with gaming customers, identifying premium players, and assisting guests with amenities and VIP requests.
  • Developed a primary growth engine for VIP marketing, enhanced outbound sales and telemarketing programs, targeted key feeder markets to drive business to property, and consistently converted sales activities into casino trips to support on-property service teams.
  • Obtained referrals from Tropicana properties throughout the U.S., coordinated special events and promotions for targeted gaming markets, and maintained a sales management database of hundreds of customers with an Average Daily Theoretical of over $500 and generation of $400,000 theoretical per month through aggressive telemarketing and personal contacts.
  • Additional duties included fulfilling customer requests for a wide range of offsite attractions, amenities, tickets, restaurant reservations, VIP & limo services, golf tee times, gifts, meeting rooms, power lunches, parties, entertainment, tours, health spas, massage therapy, banking needs, and private requests.
Candidate Info
4
years in
workforce
3
years
at this job
MBA
Management / Business Administration
MBA
Entrepreneurship
4

Executive Casino Host

Ranked #1 in Casino Sales for 3 consecutive years and maintained a 92% "Active Maintenance List."

  • Built Customer Base of more that 400 players through development of strong relationships and strategic use of perks and incentives.
  • Achieved Monthly Gaming Revenue of over $600,000 by effectively developing, maintaining, and reactivating customers.
  • Served as Executive Casino Sales team member for Baton Rouge's first casino property with responsibility for developing and maintaining a positive and productive relationship with gaming customers, identifying premium players, and assisting guests with amenities and VIP requests.
  • Developed a primary growth engine for VIP marketing, enhanced outbound sales and telemarketing programs, targeted key feeder markets to drive business to property, and consistently converted sales activities into casino trips to support on-property service teams.
  • Obtained referrals from Tropicana properties throughout the U.S., coordinated special events and promotions for targeted gaming markets, and maintained a sales management database of hundreds of customers with an Average Daily Theoretical of over $500 and generation of $400,000 theoretical per month through aggressive telemarketing and personal contacts.
  • Additional duties included fulfilling customer requests for a wide range of offsite attractions, amenities, tickets, restaurant reservations, VIP & limo services, golf tee times, gifts, meeting rooms, power lunches, parties, entertainment, tours, health spas, massage therapy, banking needs, and private requests.
Candidate Info
4
years in
workforce
3
years
at this job
MBA
Management / Business Administration
MBA
Entrepreneurship
5

Executive Casino Host

Established and maintained and established relationships with premium-valued gaming guests and promoted gaming experience to potential high-worth guests

  • Successfully met or exceeded monthly theoretical win quotas by selling VIPs the experience of visiting one of the largest land based casinos in the world and leveraging famous hotel and restaurant amenities
  • Identified the amount of reinvestment the player warranted based on play history
  • Created an enjoyable itinerary for players' trips and encouraged brand loyalty by following through with twenty-four hour support for requests and issues
  • Provided resolution of guest complaints
Candidate Info
13
years in
workforce
3
years
at this job
BS
Business Management
6

Executive Casino Host

Established and maintained and established relationships with premium-valued gaming guests and promoted gaming experience to potential high-worth guests

  • Successfully met or exceeded monthly theoretical win quotas by selling VIPs the experience of visiting one of the largest land based casinos in the world and leveraging famous hotel and restaurant amenities
  • Identified the amount of reinvestment the player warranted based on play history
  • Created an enjoyable itinerary for players' trips and encouraged brand loyalty by following through with twenty-four hour support for requests and issues
  • Provided resolution of guest complaints
Candidate Info
13
years in
workforce
3
years
at this job
BS
Business Management
7

Casino Host

Built relationships of mutual trust with team members, VIP players and casino guests

  • Audited and updated expected arrival and departure report to ensure proper rating before a guest departs the hotel
  • Initiated sound judgment and communication when providing an amicable resolution for internal and external challenges
  • Coordinated hotel accommodations, special leisure activities and tournament reservations for casino guests
  • Executed comp decisions in accordance with comp policy guidelines
  • Provided supervisory assistance and training in the players club to ensure success of team member/guest interactions
Candidate Info
10
years in
workforce
2
years
at this job
Communications
8

Executive Casino Host; Casino Host/vip Coordinator

Responsible for all facets of customer development and customer relations of high-end guests. Promoted twice in the marketing department for exceeding expectations and recognized for outstanding leadership in the newly positioned gaming company.

  • Created and exceeded the highest quality of customer service in a fun, fast, and friendly manner for our elite guests.
  • Served as department leader, trained staff and oversaw the company VIP Lounge from its inception, to deliver and ensure a flawless entertainment environment.
  • Implemented and fostered all facets of sales and marketing strategies for competitive growth while monitoring customer profitability.
Candidate Info
13
years in
workforce
3
years
at this job
BS
Architecture And Real Estate Development
9

Casino Host

Established and maintained relationships with customers, promoted card membership, events and promotions, and issued complimentaries according to established guidelines for qualified guests.

  • Acted as guest service liaison, handled guest opportunities and resolved situations to ensure smooth operations and excellent customer service.
  • Provided special services and amenities to players as possible/appropriate.
  • Performed telemarketing, filling slot special events, and securing reservations for tickets, transportation and other items guest may require.
  • Coordinated guest rooms, meals and show reservations, and assisted guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
Candidate Info
7
years in
workforce
7
years
at this job
HS
High School Diploma
10

Executive Casino Host

  • Proven performance by surpassing all quotas on confirmed reservations for casino events and telemarketing logs at a steady 10%-13% of department's goal.
  • Consistently sustained high performance in quarterly bonus program by exercising casino comp
  • Chosen executive to spearhead many profitable marketing trips to various cities across the nation while maintaining budget.
  • Demonstrated outstanding work performance which leads to promotion to executive in a year.
  • A trusted team member delegated to be in charge of managing player development department's
  • Proven problem solving skill and responsibility which led to additional authority in marketing
Candidate Info
8
years in
workforce
4
years
at this job

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