Call Center Supervisor Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Call Center Supervisors oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. Call Center Supervisor resumes typically describe duties such as assuring quality, maintaining equipment, offering assistance to customers and training call center representatives. Most resume samples mention communication abilities, data entry skills, multi-tasking, motivating abilities, leadership and problem solving skills. Education requirements include a high school diploma or a college degree in communication or any other related field.

Looking for cover letter ideas? See our sample Call Center Supervisor Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Call Center Supervisor

12-18 directs in a call center environment working within insurance operations. Ensures effective service quality for members and internal customers. Implements and manages achievement of strategic business plan. Applies principles and best practices daily to achieve total member satisfaction, telephone statistical, and corporate leadership goals. Sustains a continuous learning environment for all subordinates including oversight of performance trends for direct/indirect reports.

  • Contributed to on time and budget goal for 2014 United Way fundraising program by serving as ambassador.
  • Achieved Texas Personal Lines Insurance certification within first month of assuming role.
  • Achieved promotion of two staff through delegation and coaching for development.
  • Achieved Supervisor's Matter Award by successful collaboration between management staff.
  • Achieved top performing team for AAA Service Quality initiative by winning 5 out of 8 weeks.
Candidate Info
25
years in
workforce
5
years
at this job
AA
Associate of Arts
BS
Management / Business Administration
12

Call Center Supervisor

Trained call center staff in study requirements

  • Managed and directed the daily activities of the HER/ Workflow Studies
  • Monitored interviews, including coaching and counseling
  • Managed inbound calls including
  • Provided direct support to interviewers by answering questions and resolving issues
  • Assisted with shift scheduling, monitoring attendance and provided coverage support
Candidate Info
5
years in
workforce
4
months
at this job
13

Call Center Supervisor

  • Supervised an average team of 8 Call Center Representatives in a fully automated call center.
  • Monitored CSR’s in order to insure that all calls were handled in and accurate and professional manner.
  • Resolved escalated calls,
  • Conducted employee reviews, coaching and disciplinary action when necessary.
Candidate Info
6
years in
workforce
6
years
at this job
14

Call Center Supervisor

  • Created and implemented call center guidelines and procedures for internal use
  • Created and implemented word and excel templates for managing demographic information
  • Monitored and analyzed collected metric data specific to call center tasks in order to build predictive models for clinic volume expectations and build better tactics for focused success in overall productivity of mailings and cold calls
  • Interviewed, hired and laid off call center staff when necessary
  • Negotiated bonuses, raises and schedules on behalf of call center personnel
Candidate Info
25
years in
workforce
7
years
at this job
AAS
Emergency Medical Technician
BS
Biology - Minor

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!