Call Center Specialist Resume Samples - Page 2

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Call Center Specialists are in charge for providing support to a company’s clients on the phone. Typical job duties seen on a Call Center Specialist resume sample are taking phone calls, answering to client inquiries, managing client accounts, promoting company products, and reporting to supervisors. The ideal candidate for the job should mention the following skills in his or her resume: telephone etiquette, attention to details, problem-solving orientation, tact and diplomacy, and effective communication. A high school diploma or preferably college education is required for this role.

11

Call Center Specialist/coordinator

Serve as a liaison for the patients and [company name]

  • Promptly answer, screen and process telephone inquiries with strict adherence to HIPAA law
  • Utilize automated computer software to take messages for physician offices, and effectively communicate such information to the appropriate party per established protocols or rules of the client
  • Demonstrated flexibility in providing coverage/availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
  • Refers after-hours patient calls to adult & pediatric triage nurses for medical advice
  • Coordinate an initial response to code calls for [company name]
  • Overhead page authorized personnel using PA system
  • Train new employees on protocols, and system software
  • Coordinate on-call schedules for physician offices
Candidate Info
13
years in
workforce
10
months
at this job
BA
Marketing
MA
Business Administration
12

Call Center Specialist/registered Series 6 Representative

Responsible for educating customers on their retirement benefit through their employer

  • Understand and apply financial service principals, investments and products offered
  • Interpret and explain services with customers and peers
  • Handle problems independently
Candidate Info
9
years in
workforce
2
years
at this job
Communication And Collaboration
13

Call Center Specialist

  • Assisting patients over the phone (via incoming call) with any appointment setting and changes, grievances, or inquires they may have, in a timely but understanding manner
  • Working together as a team to meet set goals and quota under the direction of the team manager
  • Working individually to meet personal goals and quota under the direction of the Senior Specialist or upper management
  • Maintaining patient privacy as outlined by HIPAA guidelines and regulations
  • Completing assigned web-based training and modules by deadline date
  • Using problem solving and multitasking skills to determine the necessary solution on a patient by patient basis
  • Collaborate with medical personnel throughout the office and transfer calls as appropriate using appointment allocation and nurse triage guidelines
Candidate Info
7
years in
workforce
11
months
at this job
HS
High School Diploma
AS
Science
14

Call Center Specialist I

  • Communicates with customers by telephone, email and in-person concerning State and lottery funded scholarships, Grants, and Loan programs
  • Clarifies the customer's need and selects; explains the most appropriate response in an accurate, timely and professional manner
  • Reports customer feedback to higher level personnel
  • Handles and resolves routine customer complaints and/or problems
  • Assists other Division staff with application inquires, application entry and application rejects
  • Perform Quality Assurance(QA) testing on new Hub software, GA Futures
  • Serves as Front Desk greeter as needed
Candidate Info
6
years in
workforce
2
years
at this job
AS
Psychology
BA
Psychology
15

Multimedia/ Call Center Specialist

  • Assist customers and professionals with CPR recommendations and guidelines
  • Trained on Dynamics CRM
  • Handle fundraising and Revenue calls. Process up to $25,000 general, memorial or tribute donations.
  • Advise callers on AHA nutritional recommendations and guidelines
  • Assist with minor medical calls
  • Interacted with customers via email
  • Heart Saver CPR, AED, and First Aid Certification
  • Acute Stroke Course
Candidate Info
8
years in
workforce
9
months
at this job
BA
Applied Behavioral Science
16

Call Center Specialist

  • Handle warranty claims for various companies.
  • Place orders for replacement parts for various companies.
  • Place orders for new products for various companies.
  • Handle recalls on various products for various companies.
Candidate Info
42
years in
workforce
4
years
at this job
C
Certificate
17

Medical Call Center Specialist

  • Inbound calls for outpatient scheduling
  • Register patients, update insurance and demographic information
  • Book and confirm appointments
  • Communicate with patients, nurses and physicians regarding medical concerns, illnesses, appointments and prescription requests
Candidate Info
10
years in
workforce
5
months
at this job
AS
Radiology
Business Administration
18

Customer Service Call Center Specialist

  • Handled inbound customer calls regarding all banking matters.
  • Processed internal funds transfers, fee refunds, customer disputes.
  • Provided verification of deposit to lenders.
  • Emailed and faxed client statements and transaction history.
  • Discussed and provided past transactions via phone to help balance clients accounts.
  • Closed lost or stolen ATM debit cards and issued replacement cards.
  • Input all addenda to client accounts such as change of address and phone number.
Candidate Info
11
years in
workforce
1
year
at this job
19

Call Center Specialist

  • Provide internal and external member service by responding to calls in all in-bound queues related to product information, account details, loan applications, establishing new accounts for existing members, etc.
  • Conduct outbound calls as directed. Establish long-term financial relationships with members by actively seeking business opportunities and make appropriate recommendations to Credit Union business partners.
  • Identify, research and resolve member issues by providing knowledgeable and professional service. If needed, escalate concerns using the appropriate channels.
  • Contribute to the attainment of department sales and service goals.
  • Comply with Contact Center Key Performance Indicators (KPIs) goals such as, adherence to schedule, average handle time, average speed of answer, quality monitoring scores, etc. Work with supervisor to ensure expectations are being met.
  • Consistently contribute to Credit Union's initiative of continuous improvement by communicating suggestions that will enhance revenue, reduce expenses and/or streamline and improve operations.
  • Participate in all required and recommended training including, but not limited to, Bank Secrecy Act training (BSA) and demonstrates attained knowledge. Actively pursue and satisfactorily complete development plans.
  • Adhere to all Credit Union policies, procedures, and regulatory agency requirements including, but not limited to training activities.
  • Embrace and applies the Credit Union's mission, vision and core values to all activities and responsibilities. Successfully implement the HVFCU Sales and Success Model when interacting with internal and external members. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
  • Perform additional duties and special projects as assigned.
Candidate Info
4
years in
workforce
4
months
at this job
AS
Associate of Science
20

Call Center Specialist

Answer phones and respond to customer requests.

  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
Candidate Info
4
years in
workforce
2
years
at this job

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