Call Center Executive Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Call Center Executives are intermediates between customers and companies and their main tasks are answering to incoming calls, handling inquiries and providing customer service support. Based on our sample resumes, Call Center Executives need to showcase excellent telephone etiquette, have good listening and communication abilities, be able to analyze and solve customer problems and relate to customers from a variety of cultural backgrounds. Those seeking a position as Call Center Executives need to make display in their resumes of at least a high school diploma. Undergoing specific training represents an advantage for many employers.

For more information on what it takes to be a Call Center Executive, check out our complete Call Center Executive Job Description.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

1

Call Center Executive, Senior Vice President

Lead inbound call center of 300 Customer Service Associates, Managers and Support team.
Oversee all aspects of site performance.

  • Executed customer improvement strategies and tactics at site and national level
  • Managed end-to-end employee lifecycle from sourcing, recruitment, training / on- boarding and performance management
  • Served as National Strategy Owner for enterprise-wide employee satisfaction and retention
  • Delivered on financial plan and direct facilities improvements
Candidate Info
28
years in
workforce
7
years
at this job
AS
Electrical
BA
Electrical
2

Senior Vice President, Call Center Executive

  • Responsible for liability (checking and savings accounts) call center and the support and development of over 600 associates (employees).
  • The call center handled a wide range of service related calls from [company name] client worldwide. Nearly 30,000 calls per day were handled at this call center on a daily basis.
  • Personally assembled an excellent team of Managers that achieved outstanding results in customer service indicators and cross-sell performance.
  • Participated in team building that created a nation wide training program for entry level associates.
  • Improved turnover from a high of 90% annual turnover, to a low of 23% within one year of taking the position of Manager. The improvement in the quality of managers, and the development of a positive work environment helped to make this goal successful.
Candidate Info
25
years in
workforce
4
years
at this job
Banking
3

Call Center Executive

  • Managed call centers for Private Bank and Premier clients
  • Responsible for client, associate and shareholder experience
  • Responsible for $120M budget and 1,500 associates
  • Improved client satisfaction from 88% to 93% with associate satisfaction of 91%
Candidate Info
40
years in
workforce
8
years
at this job
AS
Associate of Science
4

Administrative Assistant to Consumer Call Center Executive

Supported five managers and 12-15 supervisors

  • Handled various departmental reporting
  • Maintained email directories, phone lists, and associate emergency information
  • Handled travel arrangements & expense reports
  • Coordinated site functions & incentive contests for up to 250 associates
  • Worked with Staffing in the new hire process scheduling & conducting phone interviews
Candidate Info
9
years in
workforce
2
years
at this job
AAS
Business Administration
5

Call Center Executive

Phone call support for a wide variety of medical offices to include physicians, psychologists and dentists

  • Lead operator for a wide variety of medical offices including physicians, psychologists and dentists responsible for supervising call center team
  • responsible for consistent board checks to assure stat consults or ER messages have been delivered to the appropriate parties
  • Administrative support to include filing, draft/distribute meeting minutes for upper management, formal letter preparation and execution
Candidate Info
7
years in
workforce
7
years
at this job
6

Customer Service Call Center Executive

Attending promptly to customer calls and offering a fast effective and professional service of assistance.

  • Dealing with as many clients as possible in a role that requires the ability to think on my feet and multitask.
  • Taking Calls and register pick up for Documents, Cheque and Parcel collections.
  • Compute for local and International charges according to type of customer (Cash/Credit/Prepaid)
  • Handle customer queries and complaints efficiently.
  • Coordinate with respective assign coordinator for pending shipment's status.
  • Selling company product ( Expression, prepaid, value pack, visa pack, road net)
Candidate Info
8
years in
workforce
6
months
at this job
7

Call Center Executive

Provide quality customer service to members in a timely and efficient manner

  • Meet daily sales goals for department
  • Relay product knowledge to customers and potential customers
  • Turn potential customers into members through sales and product benefits
  • Outbound calls, building pipeline
Candidate Info
5
years in
workforce
1
year
at this job
Insurance
8

Call Center Executive

Provided detailed information on services and products to customers.

  • Maintained records of all customer interactions.
  • Produced weekly call reports for management.
  • Maintained customer data base.
  • Responded to email correspondence.
Candidate Info
3
years in
workforce
1
year
at this job
AS
Engineering Technology
BA
Commence
9

Call Center Executive

Dealing with the overseas customers.

  • Offering the telephone lines (ISD) for the companies in CANADA, NEW ZEALAND, AUSTRALIA
  • Attending customer complaints, inquiries, suggestions and giving them feedbacks
  • Coordinating directly with team leader & Supervisor.
Candidate Info
1
month in
workforce
1
month
at this job
Commerce
10

Global Services Call Center Executive Administrative Asst

Assistant to [company name] Global Services Manager and staff.

  • Prepare and maintain accurate calendar entries.
  • Originate and verify data in reports and reconcile errors.
  • Acts as liaison between staff and principal(s).
  • Acts as advisor to customers regarding administrative matters.
  • Coordinated secretarial projects.
  • Maintain in-depth awareness and sensitivity of activity within customers' scope of operation.
  • Performed complex administrative activities.
  • Prepared domestic and international travel arrangements.
  • Prepared expenses.
  • Ordered office supplies.
Candidate Info
6
years in
workforce
4
years
at this job
C
Event Planning / Meeting Management
BA
Communications

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!