Call Center Customer Service Representative Resume Samples

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Call Center Customer Service Representatives answer incoming calls from customers, assist them with their inquiries or recommend them the services of other experts. Most resume samples mention qualifications such as being customer-service oriented, having good listening and communication skills, being able to solve problems and resilience to stress and effort. Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training.

For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description.

1

Call Center Customer Service Representative

Accountable for scheduling appointments for employers to obtain licenses and certification needed for various occupations. Specific duties consisted of collecting payments, sending receipts, and score reports to proper department, securing software, testing environment, and completing special projects assigned by manager.

  • Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
  • Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
2

Call Center Customer Service Representative

Worked in a busy call center environment handling high call volumes of about 300 to 400 incoming calls per day

  • Managed the escalated service concerns received from brokers, employer contacts and account managers
  • Maintained relationships of both internal and external clients.
  • Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
  • Analyzed reports on improvements to bring effectiveness to the department
  • Educated clients on the program as well as navigation of the website
Candidate Info
9
years in
workforce
9
months
at this job
Customer Service
3

Call Center Customer Service Representative

In a fast-paced inbound/outbound call center processed customer and sales
representative request for order entry, returns, credit issuance, tracking,
delivery and invoicing in a timely manner via phone, internet, email and fax.

  • Negotiated with suppliers to expedite product shipment and backorders.
  • Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
  • Researched more complex issues regarding delivery follow-up, order tracking,
  • Processed credit card payments for orders and managed accounts receivables.
  • Assisted customers in navigating the companies website, and placing orders online and trouble shooting any technical issues.
  • Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.
  • Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
  • Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
Candidate Info
30
years in
workforce
5
years
at this job
BS
Business Marketing
4

Medical Call Center Customer Service Representative

  • Answered, screened and processed over 200 calls daily using a call management system and web-based communications.
  • Improved call management database efficiency by changing and updating contact information.
  • Performed quality assurance and reported incidents/errors to Supervisor.
  • Trained new employees to incorporate an efficient screening process.
Candidate Info
10
years in
workforce
3
years
at this job
BA
Social Sciences
Pre-medicine
Biological Sciences
5

Call Center Customer Service Representative

Resolved customer issues ranging from phone technical support to billing questions

  • Worked well with a team of 12 people
  • Maintained attendance expectations
  • Maintained expectations regarding call quality and resolution time
  • Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
  • Received several perfect customer feedback ratings
Candidate Info
2
years in
workforce
7
months
at this job
AA
Associate of Arts
Atc
6

Call Center Customer Service Representative

Managed 50 accounts, half being multi million dollar accounts. Heavy phone responsibility, averaging 50-75 calls a day. Responsibilities included logging faxes, emails, phone calls and directing them to the proper C.S.Reps, writing Quotes and issuing Credits, over seeing deadlines and expedited order. Worked closely with sales reps and management of their accounts.

  • Worked closely with our national warehouses operations managers correcting mistakes, tracking shipments, freight quotes, handling damage claims, stock levels
  • Coordinate and oversee expedite short work notices
  • Responsible for 2 out of the top 5 grossing national accounts
  • Administered logging procedures which included faxes, emails and web orders
  • Carried out requests and delegated work to customer services agents
Candidate Info
24
years in
workforce
2
years
at this job
7

Call Center Customer Service Representative / Team Leader Limores

  • Assisted in the supervision of 25 call center agents as well as the call center's daily operation
  • Assigned daily responsibilities and monitored reservations taken by call center agents
  • Scheduled and assigned town car services domestically and internationally for customers daily pick-up
  • Assisted customers in opening accounts and updated passenger information for new and existing clients
  • Maintained an end of shift report for management review
Candidate Info
8
years in
workforce
3
years
at this job
8

Call Center Customer Service Representative

Achieved 100 percent customer service quality score within 30 days of employment

  • Responded to 75-100 inbound calls per day in high call volume environment
  • Registered candidates seeking professional certification in various fields for national exams
  • Processed credit card and electronic check payments utilizing company database and software
  • Established rapport with clients while providing information concerning test requirements
Candidate Info
1
year in
workforce
1
month
at this job
BA
Communications
9

Call Center Customer Service Representative - Sales

Sold upgrades to existing Dish Network customers.

  • Assisted customers by telephone, mail, and in person with inquires and directed customers to the appropriate sales area.
  • Set up dates for equipment installation.
  • Arranged for repair and replacement of defective items covered by warranty.
  • Notified customers when service was completed and accepted payments.
Candidate Info
4
years in
workforce
8
months
at this job
HS
High School Diploma
10

Call Center Customer Service Representative

Recruited over 1,000 future potential students by interacting with them via phone informing them of career options and benefits of Tiffin University

  • Responded to and handled customer complaints and inquiries in a timely manner
  • Maintained a polite and professional telephone manner
  • Developed personal organization and multitasking skills in a fast paced environment
Candidate Info
10
years in
workforce
4
months
at this job
BBA
Bachelor of Business Administration
MA
Business Administration

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