Business Continuity Manager Resume Samples - Page 2

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Business Continuity Managers intervene in case of disaster and ensure business processes continuity. Typical duties listed on a Business Continuity Manager resume sample include collaborating with senior executives, developing an accountability network, applying best practices, and determining business’s changing priorities. The job requires a complex skill set including risk management expertise, decision making, communication, leadership, vision, and teamwork. Those looking to work as Business Continuity Managers should showcase in their resumes a degree in business management and disaster recovery training.

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11

Continuity of Operations & Business Continuity Manager - 2rcc-wh

Designed, drafted, and implemented all aspects of the Business Continuity Program for the 2RCC-WH in alignment with Army and DoD Regulations, Directives, and Instructions

  • Conducted risk evaluation and business impact analyses to establish resilience strategies, recovery objectives, business continuity methodologies, and operational risk management frameworks
  • Developed continuity plans for IT services and data based upon recovery time and point objectives for mission critical components, systems, functions, and services
  • Coordinated with internal departments and municipal and Army external agencies to establish policies and agreements for coordinating continuity activities at alternate facilities, emergency relocation sites, and emergency operations centers
  • Published organizational IT Contingency Plans, Business Continuity Plans, Program Policies, and a comprehensive testing and exercising program
  • Provided training, documented findings, and conducted after action briefings for tests and exercises
  • Provided a total system perspective demonstrating a technical understanding of relationships, dependencies, and requirements of hardware and software components, systems, and services
Candidate Info
3
years in
workforce
3
years
at this job
AA
Mathematics
BS
Chemistry And Biology
12

Vice President, Business Continuity Manager

Directed the overall business continuity program by providing expertise and support necessary for the continuous processing of critical and non-critical business functions based on predefined timeframes in the event of potential or imminent events that could impact normal operations.

  • Responded to new rules implemented by the New York Stock Exchange (NYSE) and National Association of Securities Dealers (NASD) by developing a regulatory specific business continuity plan.
  • Acted as a consultant for developing and testing of detailed recovery plans for over 300 business units and assisted Management with analysis to identify and prioritize business functions and resources.
  • Supported emergency management efforts in response to potential Mass Transit Strike in NY, Regional Blackout in Northeast, and Hurricane Isabel on the East Coast, and California Wildfires in San Diego.
  • Created and implemented a Corporate Business Continuity Master Plan, an Executive Emergency Management Guide, and a Business Continuity Website and organized the formation of an Executive Crisis Management Team, Corporate Recovery Team, and BCP Steering Committee.
  • Researched, purchased, and distributed personal safety kits to approximately 3,000 employees and created a tri-fold pamphlet with safety guidelines to provide employees with emergency instructions.
  • Collaborated on recovery efforts for customer service, trading, marketing, finance, and mutual funds processes impacted by the September 2001 outages in New York, supporting approximately 300 employees displaced from four different locations.
Candidate Info
15
years in
workforce
4
years
at this job
AS
Arts Degree
BS
Information Technology
13

National Leader of Technology / Business Continuity Manager / Project Manager

Managed staff of database designers, created Training Management applications in Lotus Notes Domino Designer.

  • Designed WBT's and CBT's using ToolBook as well as Instructor Led training on use of computer applications
  • Established eLearning tools and blended current processes into web based procedures
  • Administered Learning Management Systems, A-Train/e LMS and SkillPort
  • Maintained Service Center website, produced CBT/WBT training modules using ToolBook
  • Developed project charters, risk assessments, milestones, scope, training and communications plan documents
  • Worked with HR to develop and implement Pay-for-Performance compensation plan involving defining roles and responsibilities, calibrating pay rates, and writing new job descriptions.
  • Created corporate wide Business Continuity Plan for all service centers, reporting to the CIO, working directly with Vice Presidents from each line of business.
Candidate Info
30
years in
workforce
2
years
at this job
AS
Communications And Business Information Systems
Design And Layout
Business Administration
14

Business Continuity Manager - Vice President

Regional responsibility for a global BCMP, ensuring over 55 offices, across 4 countries fulfilled their business resumption, policy and regulatory requirements. Actively lead a small team and participated in the full life cycle of business continuity for the following business areas: trading & hedging; advisory & capital raising; finance & investing; leasing & research. Planned, delivered and reported on enterprise wide testing and resiliency status. Facilitated tabletop exercises. Incident management (24 hours on-call), utilizing crisis messaging tools. Managed department budget.

  • Championed and participated in the reengineering of an enterprise wide BCMP, building business confidence and assurances in their resumption capability through BIAs, risk identification, tabletop exercises and testing.
  • Provided response management through business incidents including: acts of nature, pandemic, executive protection, political unrest and IT interruptions, often requiring the activation of resilience strategies.
  • Produced BIAs via business consultancy, which were approved and published using online tools to guide resumption decisions, for example critical task diversification or the transfer of critical processes to an alternate work location.
  • Assisted in the evaluation, testing and enterprise deployment of an automated crisis messaging tool, Whispir, which was promoted through a staff training and awareness campaign improving staff safety.
  • Achieved a significant reduction in business continuity documentation by implementing a critical process focused program, replacing booklet style plans with a two page handout, improving plan quality and effectiveness.
  • Passed several stringent audit and regulatory examinations by maintaining BC documentation online in SharePoint.
  • Consulted with the businesses, IT and 3rd party suppliers to ensure testing programs provide the required assurances for business continuity in line with internal policy and regulatory requirements.
Candidate Info
14
years in
workforce
3
years
at this job
HS
It Management
BA
Bachelor of Arts
MA
It Management
15

Business Continuity Manager

Prepared for and responded to disasters using principles outlined in the NRF and supported disaster deployments using principles laid out in the ICS structure. Lead the Critical Infrastructure Subcommittee within the BC program to define and develop the criteria for critical infrastructure, mission critical processes, and business critical processes within the company. The subcommittee was a cross-functional team that included all the major business units within Sprint.

  • Wrote a Training Manual for new Business Continuity Managers. This manual provided an overview of the program along with job specific duties/responsibilities for new Managers.
  • Provided 24x7 On-Call rotation to support disasters that affected Sprint. This included working with regional teams to handle regional incidents and working with Enterprise teams to handle disasters that affected multiple business units on a large scale.
  • Formed a Customer Response Team to look at how Sprint would respond to customers who are impacted by disasters. This team developed a plan to determine when special action was necessary to respond to customer needs during disasters and how those actions would take place.
  • Supported the Customer Management and Sales & Distribution Incident Management Teams in performing BIAs and LRAs in order to build Business Continuity Plans. Provided guidance on corporate business continuity strategies so that business unit plans would follow the corporate guidelines.
  • Held overall responsibility for BC/DR planning in the Customer Management Organization.
  • Performed LRAs and BIAs for the Sprint Call Centers to determine the greatest risks are and potential impacts to the company. Worked with various Sprint business units and call centers to put together BC Plans. This included identifying key functions within the business units and helping them understand how to handle business disruptions.
  • Coordinated efforts within Customer Management during hurricanes in 2004 and 2005. Groups involved included call centers, program offices within Customer Management, Collections, Service & Repair, and National Field Care.
  • Provided system support for Wireless Manager, eCare, nView, FDT, and CSM. This included working with the call centers and the Production Support team in IT to identify and escalate all system defects and drive them to resolution. Launched a new customer service system at various call centers and identified and escalated issues to get them resolved and functioning properly.
Candidate Info
9
years in
workforce
4
years
at this job
Engineering Technology Management
16

Program Manager, Regional Business Continuity Manager for The Americas

Selected to create and execute on the Chairman's initiative for global recovery. Spearheaded global strategies for Business Continuity from design to implementation. Generated extensive internal communication programs spanning 82 offices, reaching 9500+ employees in the Americas region, and managed over 80 coordinators and business leaders within the company. In charge of procuring, negotiating, pricing and executing contracts for Business Continuity vendors.

  • Creating all marketing strategies including: conducting customer awareness campaigns, creating value, influencing behavior, providing data analysis results and generating reports for the chairman of the board. Evaluated and identified program effectiveness through customer surveys and postmortems with business managers where best practices and lessons learned were noted.
  • Responsible for seamless execution of the Business Continuity Program including building recovery sites, testing every department's contingency plans, conducting forums & training to ensure program knowledge and retention.
  • Partnered with R&D to develop a platform for Business Continuity providing a user interface for coordinators and managers to view their progress and use as an active repository for the global BC plans.
  • Gained in site of Bloomberg's BC program against the industry through: benchmarking, participating in peer group analysis, attending conferences and coordinating program assessments conducted by a third party vendor.
  • Managed the budget for Business Continuity and analyzed results for our ROI. Faced and resolved challenges by using creative ideas around inventory management, able to work with minimal budget and exhaust all resources before using discretionary funds.
Candidate Info
37
years in
workforce
7
years
at this job
BBA
Bachelor of Business Administration
MBA
Executive
17

Manager, Project & Business Continuity Manager

  • Created the Business Continuity organization. Developed strategy, roadmap, & schedule to support organization.
  • Instituted a bi-weekly Steering Committee meeting with C-Suite Members to report status, discuss strategy, and tactics to implement with various projects within the Business Continuity program.
  • Managed all Disaster Recovery activities. Led a cross functional team of over a dozen different groups in annual DR Exercises demonstrated the ability to recover over two dozen systems and applications.
  • Negotiated & managed vendor relationships and contracts over 1M dollars for services with various Disaster Recovery vendors.
Candidate Info
26
years in
workforce
2
years
at this job
BS
Mechanical Engineering
18

Project Manager/disaster Recovery & Business Continuity Manager/itil

  • Responsible for Disaster Recovery & Business Continuity efforts.
  • Created a Systems Gap Analysis Plan, identified Disaster Recovery/Business Continuity Gaps and created a Business Impact Analysis report to senior management on organizations 25 systems - documented the value/impact to the business when major systems go down.
  • Using Fault Tolerance philosophies; identified as is conditions of current load balance/fail-overs capabilities, and reported what is needed to perform disaster recovery/business continuity effectively on the top 10 systems (that impact the business most).
  • Updated annual Business Continuity Plans to more of a 'follow-the-sun model' to eliminate impact to the organizations business internationally. Worked with international vendors to update various Business Continuity Plans.
  • Managed global QA efforts (30+ geographical locations of the world) to assist in project 'Pilots', quality process initiatives, and testing of company products.
  • Responsible for Quality Management and Departmental Performance statistics.
Candidate Info
29
years in
workforce
1
year
at this job
MA
Information Systems
19

Business Continuity Manager

  • Responsible for financial management of recovery development budgets, controls, and governance of recovery program progress meeting a 90% state of readiness objective.
  • Introduced emergency response procedures and IT continuity and security standards and policies to the Company.
  • Designed and distributed emergency procedures to reflect life safety concerns, emergency notification protocols, and changes in staff size, location, organization, and home office facilities.
  • Monitored business continuity plans in collaboration with business unit management, identified and reported on process and resource requirements supporting enterprise business continuity initiatives.
  • Reduced total FTE allotment for recover plan updates by 93.95% through centralization of recovery planning across organization and departments.
  • Administered vital records and information required for business and recovery; ensure proper certifications and data retention schedules were implemented within centralized records database.
  • Managed Incident Command Center and interfaces between Corporate Executive Management, Technology and Logistical teams, and employees.
  • Implemented ITIL standards, IT Governance, and Incident Command Structure within organization to better align all aspects of recovery across functions and technology.
  • Developed local incident plans in conjunction with local and state emergency services and first responders.
Candidate Info
14
years in
workforce
6
years
at this job
BA
Business Management / Administration
20

Business Continuity Manager

Manage the Business Continuity (BC) Program, focusing on business recovery strategies, policies and standards. Provide training and awareness to the Business Units (BUs) on all facets of the BC planning lifecycle. Provide effective tools, methodology and framework to enable ownership of the BC plans by all business areas. Measure and review BC plans for policy and standard compliance. Ensure that all BUs are prepared to recover from any business interruption event. Primary responsibilities included:

  • Institution and completion of the first ever "Functional Exercise" beyond the normal "Tabletop Exercise" for our Single Point of Failure (SPOF) Customer Service Center
  • Management and implementation of strategic and tactical BC strategies to ensure the organization is informed and prepared to continue business following any business interruption event
  • Advising senior management and project teams on appropriate BC options based on risk assessments to promote the commitment of resources to address critical business risks
  • Development and implementation BC standards, policies and procedures and monitor adherence
  • Participation on project teams to establish critical business processes through Business Impact Analysis (BIAs)
  • Audit BU BC plans for completeness and issue pre and post exercise reports to senior leadership and drill participants
Candidate Info
27
years in
workforce
9
months
at this job
BS
Business Administration / Management

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