Branch Operations Manager Resume Samples

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Branch Operations Managers oversee the smaller branches of the bank that exist at the local or regional level. Tasks shown on example resumes of Branch Operations Managers include managing employee benefit plans and payroll processing, and recruiting, hiring and training operation support staff. Branch Operations Managers often have four year degrees in a business or finance-related field, as well as several years of field experience and at least two years of managerial experience on their resumes.

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41

Branch Operations Manager

Being in charge of the teller line and helping customers to the best of my ability is what is
done on a daily basis. This job requires answer phones and customer inquiries, making
sure I as well as my tellers balance our drawers for the day, meeting sales quotas,
coaching when needed and filing end of month paperwork. Being in a managerial role
has helped boost my confidence in the workplace and has helped me grow more as a
person.

  • Receiving 100 percent at the Branch Operations Management training.
  • Each quarter myself and my teller have reached and exceeded our sales goals.
  • Being respected by peers and by customers.
Candidate Info
16
years in
workforce
5
years
at this job
AS
Associate of Science
BS
Business Management And Technology
42

Branch Operations Manager

Strategize with other team members about market position opportunities, market competition and participates in the development of ongoing branch sales and activities.

  • Motivate team members to meet branch goals.
  • Responsible for exceeding customer's expectations while processing transaction efficiently and with minimal errors.
  • Make recommendations of products and services to ensure customer retention as well as company growth and profitability.
  • Accurately settles cash drawer daily, adheres to proper procedures for deposit reviews and check cashing.
  • Ensures compliance with all quality assurance, audit, and security procedures.
  • Custodian of ATM- solely responsible for maintaining proper cash supply, daily settlement and complying with policy and procedure regarding adding cash, processing deposit envelopes and captured cards.
Candidate Info
16
years in
workforce
7
years
at this job
Business Training
43

Branch Operations Manager

Responsible for preparing, analyzing and maintaining control of all branch operational audits

  • Identifies, investigates and responds to operational and lending irregularities
  • Provides ongoing operational training to branch employees
  • Maintains current working knowledge of financial industry rules, regulations and sound methods and practices
  • Follows internal controls and established policies to minimize loss exposure
Candidate Info
24
years in
workforce
3
years
at this job
44

Branch Operations Manager

Direct all branch activities and CSRs ensuring the seamless and efficient customer service

  • Manage branch sales goals on an individual basis as well as for the team
  • Handle the staffing, counseling, and performance management of all CSRs
  • Assure balancing guidelines and corporate compliance requirements
  • Conduct audits on a regular basis, provide feedback and track action plans
  • Ensure all CSRs are fully trained and acclimated to their jobs
  • Lead regional best practice sharing forum and train and mentor other BOM's in region
  • Liaison with senior management and regional BOM's
Candidate Info
8
years in
workforce
2
years
at this job
BA
Bachelor of Arts
BA
Bachelor of Arts
MA
Master of Arts
45

Branch Operations Manager

Managed day to day yard operations of industrial lumber supplier
Including:

  • General management of all shipping, receiving, and transportation operations
  • Direct and guide Dispatcher and Yard Foreman in their daily responsibilities.
  • Establish and implement company policies, goals, objectives, and procedures
  • Responsible for employee scheduling, payroll and discipline
  • Responsible for all purchasing and facility maintenance
  • Managing and maintaining truck and forklift fleets.
Candidate Info
33
years in
workforce
3
years
at this job
HS
High School Diploma
46

Branch Operations Manager

Supervise the teller line and all operations processes in the branch

  • Ensure compliance with policies and procedures in areas such as opening account, wire transfers, check cashing, account withdrawals
  • Manage sales referral goals on an individual basis as well as for the team
  • Deliver world class customer service which meets and exceeds the customer's expectations
  • Order supplies for branch to operate efficiently
  • Manage inventory of supplies and broachers verifying expiry dates and changes in policies
Candidate Info
14
years in
workforce
3
years
at this job
C
Operations And Supply Chain Management
MA
Global Studies
47

Branch Operations Manager

Supervise the teller line and all operation processes in the branch

  • Reconcile branch settlement differences and monitor branch cash limits daily
  • Ensure compliance with all audit, regulatory, and security procedures
  • Process customer transactions efficiently and demonstrate knowledge and dexterity in using equipment and systems
  • Recognize sales opportunities and cross-sell bank products by making quality
  • Track and achieve sales referral goals on a quarterly basis for the teller line
  • Manage the branch in the absence of the Branch Manager
Candidate Info
15
years in
workforce
8
years
at this job
48

Branch Operations Manager

Provide supervision to the teller staff and personal bankers

  • Observe and coach staff to make intra-bank referrals and provide excellent customer service
  • Monitor and conduct daily bank operations
  • Maintain standards for branch compliance and responsible for audit preparations
  • Open new accounts and profile customers for additional cross sell opportunities
  • Mentor and train Head Tellers and Branch Operations Managers from other locations
  • Facilitate teller training for newly hired tellers, perform follow up meetings and additional training
Candidate Info
13
years in
workforce
4
years
at this job
49

Branch Operations Manager

Respond to specific customer requests and provide resolutions to questions or problems

  • Refer specific products based on customers' needs
  • Accurately complete all customer transactions
  • Handle large amounts of cash
  • Adhere to all bank and government policies and procedures
Candidate Info
9
years in
workforce
5
years
at this job
AS
Elementary Education
BS
Elementary Education

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