Branch Operations Manager Resume Samples

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Branch Operations Managers oversee the smaller branches of the bank that exist at the local or regional level. Tasks shown on example resumes of Branch Operations Managers include managing employee benefit plans and payroll processing, and recruiting, hiring and training operation support staff. Branch Operations Managers often have four year degrees in a business or finance-related field, as well as several years of field experience and at least two years of managerial experience on their resumes.

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31

Branch Operations Manager

Completed Five Diamond Customer Service Training and Presentation Skills Training

  • Planned and arranged road trips and cruise
  • Booked hotels and flight reservations
  • Processed drivers licenses and vehicle registrations
Candidate Info
6
years in
workforce
2
years
at this job
BS
Bachelor of Science
32

Branch Operations Manager

Managed teller line and daily operations of branch.

  • Planned and managed sales performance plan for team members.
  • Coached and assist team members in achieving sales goals.
  • Ensured that all compliance with policies and procedures are adhere by team members. Informed team members of any changes and implementing updated procedures.
  • Responsible for Branch team members delivering outstanding customer service.
  • Completed all Branch Report and audits.
  • Efficiently process all banking transaction in a timely manner. Excellent cash handling skills with the ability to count large amount of cash.
  • Responsible for branch working cash and any cash discrepancies issues within branch.
  • Settlement of ATMs and ensuring that ATMs are functioning properly to meet customers' expectations and satisfactions.
Candidate Info
13
years in
workforce
11
years
at this job
AS
Business Management
BS
Nursing
33

Branch Operations Manager II

Provide quality customer service and handle customer transactions accurately and efficiently, while managing a team of employees.

  • Handled multiple tasks on a daily basis in an organized manner.
  • Continually ensured audit requirements were met.
  • Met deadlines, while exhibiting professionalism in actions and dress.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Business Management
MBA
Business Administration
34

Branch Operations Manager

Inventory current medical equipment and order necessary items to maintain proper inventory levels

  • Handle all escalated issues within the branches
  • Various daily reports compiled and reported to upper management
  • Manage daily operations and staff for two branch locations
  • Ensure timely delivery of orders according to priority and location
  • Ensure all company vehicles are maintained according to scheduled required maintenance
  • Ensure employees receive and understand required training
  • Conduct weekly meetings and trainings with employees
  • Comply with all safety and cleaning procedures
  • Make recommendations to upper management for process improvements and/or improved efficiency
Candidate Info
10
years in
workforce
3
years
at this job
HS
High School Diploma
35

Branch Operations Manager

  • Managed daily operations ensuring highest quality customer service provided.
  • Oversaw leisure operations including training on Signature and facilitating conversion to American Express Rep Network.
  • Coordinated training to promote preferred vendors, maintained vendor sites and subscription renewal and ordered marketing collateral.
  • Liaison for agents with corporate operations, accounting and IT.
  • Managed all aspects of office relocation (Identification and selection of potential properties, sourcing and selecting movers, coordination with building management and service providers.
  • Published daily newsletter for both employee and client distribution.
  • Managed company client website updates to ensure active travel package promotion for client base.
Candidate Info
20
years in
workforce
6
years
at this job
BA
Political Science, International Management And East Asian Area Studies
Education
36

Branch Operations Manager II

Held Operational Meetings every month to go over any changes in policy or operational procedures

  • Responsible for handling Manager/Loan Ambassador's calendar and scheduling meetings and appointments and necessary.
  • Responsible for goals of entire teller team both sales level and operational.
  • Maintained retention files and submitted daily, weekly, monthly and quarterly reports to reflect Branch's operational standing.
  • Made presentations for Executive meetings and presented our district on report-outs quarterly.
  • Proof read reports and maintained excel trackers for sales meetings
  • Handled escalated customer issues and responsible for resolving any inadequacies from the teller team
Candidate Info
11
years in
workforce
4
years
at this job
BA
Dramatic Production
37

Branch Operations Manager

Responsible for walk-in and will-call customer, input and manage orders through the system.

  • Receiving incoming parts, including loading, unloading and orderly storage of tubing.
  • Picking, packaging and shipping orders, including staging orders for local account managers' delivery.
  • Maintain inventory, including cycle counting.
  • Responsible for processing orders at a level 1 CSR (Customer Service Representative).
Candidate Info
9
years in
workforce
7
years
at this job
HS
High School Diploma
38

Branch Operations Manager

Manage and operated a branch location to serve and supply customers with tile and specialty material for Commercial and Residential use.

  • Was able to work in various environments: Customer Service, Showroom, & Warehouse.
  • Capable of operating forklift to load or offload various materials on or off vehicles.
  • Checking in shipments accordingly to paperwork and receive in material into our stock for processing through SDR or SAP systems.
  • Keeping stock leveled and replenish when needed to maintain a well balanced inventory.
  • Ensure that the Branch provides Excellent internal and External Customer Service.
  • Monitoring Employee Attendance, Productivity, and other performance markers to employees, as needed.
Candidate Info
9
years in
workforce
4
years
at this job
39

Assistant Vice President / Branch Operations Manager

Manage and supervise branch operations and staff to ensure compliance with bank policies and procedures. Analyze branch activities to optimize efficiency and productivity while minimizing operating losses and safeguarding branch assets

  • Enforce adherence to BSA and AML guidelines by administering branch training and providing documentation to aforementioned departments upon request
  • Investigate accounts and unusual account activity to assist BSA and FDIC regulator inquiries and provide detailed explanations
  • Attend monthly/quarterly operations and compliance meetings with Retail Support and communicate policy and procedure updates along with system applications updates to branch manager and staff
  • Compile and review monthly/quarterly/annual branch certifications and ensure satisfactory rating on internal audits
  • Uncovered areas of audit risk and established a plan to fix all errors
Candidate Info
11
years in
workforce
2
years
at this job
BS
Economics
40

Branch Operations Manager

Supervise all of the day to day operations to insure the highest level of service possible.

  • Manage all staff (50+ fulltime employees) and a $70 million fleet to achieve a high level of efficiency.
  • Conduct all interviews, hiring and supervise the training and mentoring process.
  • Work closely with the satellite branches to maximize operational efficiency within our Metro.
Candidate Info
20
years in
workforce
2
years
at this job
Business Administration And Communications
Business Administration And Communications

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