Branch Operations Manager Resume Samples - Page 3

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Branch Operations Managers oversee the smaller branches of the bank that exist at the local or regional level. Tasks shown on example resumes of Branch Operations Managers include managing employee benefit plans and payroll processing, and recruiting, hiring and training operation support staff. Branch Operations Managers often have four year degrees in a business or finance-related field, as well as several years of field experience and at least two years of managerial experience on their resumes.

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21

Branch Operations Manager

Facilitate operational proficiency audit improving the overall customer and team member experience.

  • Development and implementation of policies and procedures to effectively streamline customer experience methods.
  • Liaison between branch departments and the executive team.
  • Chairman of the branch Customer Experience Team to mediate potential service and quality issues to provide more effective operational excellence.
  • Training and coaching management and department members to communicate and facilitate the overall company mission.
  • Instituted several improvement processes that have been implemented company wide which have streamlined operational efficiency.
Candidate Info
13
years in
workforce
4
years
at this job
BS
Religion
MA
Master of Arts
22

Branch Operations Manager Ii

Developed policies to effectively managed human resources and available materials.

  • Coordinated with various activities and engaged in customer services activities.
  • Administered effective working of all branch operation personnel and assisted human resources in various placement agencies.
  • Assisted branch team and resolved any issues faced by same.
  • Evaluated current processes and designed ways to improve productivity and enhance working of projects.
  • Collaborated with branch manager and assisted in rolling out new programs.
  • Performed audits on branch and ensured readiness of branch.
  • Evaluated new accounts and checked for appropriate documentation.
  • Performed risk management on various activities with help of logs, reports and associated operational activities.
  • Provided support to various item processing functions such as review and balancing.
  • Assisted clients in providing appropriate services and reports as requested.
Candidate Info
8
years in
workforce
5
years
at this job
Business Administration
College Preparatory
23

Assistant Branch Operations Manager

Assisted in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable relationships, and minimizing customer attrition.

  • Support the delivery of quality customer service; developing an effective and efficient sales team.
  • Helped in the overall management of the branch, including operations, sales, service, audit, and staffing with a primary focus on operations.
  • Hired and trained new associates, performed performance reviews annually
  • Responsible for overall operational integrity and operations management of branch.
  • Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures.
Candidate Info
5
years in
workforce
1
year
at this job
BA
Business Administration / Management
24

Branch Operations Manager I/ Teller Manager

  • Supervised the Teller line and all Platform operations to ensure that policies and procedures were understood and followed
  • Conducted audits on a regular monthly basis and monitored cash-on-hand, drawer limits, check cashing guidelines and security procedures
  • Handled over/short statuses as well as reconciled Branch settlement differences
  • Worked closely with the Branch Manager to ensure that all Team Members were fully trained and accustomed to their jobs
Candidate Info
7
years in
workforce
8
months
at this job
AS
Business Administration
BS
Management
25

Branch Operations Manager

Responsible for training new associates; transfers and associates new to banking.

  • Sole member of management (responsible for all managerial tasks).
  • Coached team members on how to make referral goals and grow the business through sales.
  • Developed schedules, Individual Performance Plans and functioned as employees' primary coach in career development.
Candidate Info
4
years in
workforce
4
years
at this job
BA
Communication Studies
26

Branch Operations Manager, San Diego & Long Beach Branches

Responsible for the overall daily operation and administration of the service, parts & sales activities of two branch facilities employing 35+ employees in the business market of heavy-duty diesel engines and transmissions supporting on-highway trucks, off-highway trucks & equipment, marine, generator and commercial market segments.

  • Developed, analyzed and effectively maintained branch financial goals, budgets, P&L, business plan, cost controls & objectives to meet corporation expectations.
  • Created successful business partnerships with employees, customers, vendors and OEM representatives.
  • Maintained an effective workplace environment that encourages communication, teamwork, productivity and goodwill amongst all employees.
  • Responsible for managing the accuracy, timeliness and control of documents to ensure timely customer invoicing and vendor billing.
  • Motivated employees elicit work output and develop teamwork of all branch employees.
  • Responsible for contract preparation, negotiation, review & administration.
  • Maintained branches to be in compliance with local, state & federal environmental requirements for safety, hazardous wastes and related environmental issues.
  • Responsible for interviewing and hiring of all support staff.
Candidate Info
72
years in
workforce
9
months
at this job
C
Diesel Engine Technology
Environmental Protection Agency
Liberal Studies
27

Branch Operations Manager

Sales: Developed & maintained client relationships and purchases with post-sales follow up activities.
Implemented upselling & add-on sales techniques with clientele.

  • Customer Service: Placed product orders & maintained order documentation. Provided showroom & contractor support. Maintained showroom for cleanliness, ample sample inventory & product
  • Purchasing: Purchased & received shipments from national distribution center & external vendors.
  • Finance: Established new accounts, generated client & contractor invoices and/or credits, ensuring
  • Warehouse Inventory Management & Processing: Maintined and completed full inventory & vendor
  • Human Resources: Administered & managed weekly payroll & overtime processing & reporting.
  • Logistics: Enforced company freight policies & cost agreements.
Candidate Info
23
years in
workforce
9
months
at this job
AS
Associate of Science
28

Float Branch Operations Manager

Assisted in creating strong sales, service and operation culture, in which all branch employees and segment partners excel and achieve goals for 16 branches.

  • Managed the overall organization of branch operations and security procedures, hiring and training of new staff, preparation of work schedules and overall monitoring of performance through audits and reports on weekly and monthly basis for 16 branches.
  • Resolved escalated client complaints/issues promptly and effectively by satisfying customer needs.
  • Manage a team of sixteen branches and provide daily objectives, sales strategies and regulatory compliance tasks of branch operations while facilitating associate development and evaluating and conducting employee performance reviews..
  • Partnered with Area Operations Director in the execution of operational excellence and achievement of operational goals through constant communication.
  • Supervised and reviewed required legal documentation submitted by subordinates to ensure compliance with established policies and procedures such as wire transfers, Trusts, Estates, Power of Attorney, loan applications and business legal documents.
  • Prevented banking center operational losses and reported money laundering events along with structured Currency Transaction Reports (CTR), Monetary Instrument Sales (MIS), Suspicious Activity Report (SAR) and Transaction Review Memos (TRM) to respective authorities.
  • Analyze General Ledger reports while reviewing and correcting pending and suspended errors to balance branch's General Ledger accounts.
Candidate Info
4
years in
workforce
1
year
at this job
BA
Accounting
BA
Business Administration
Liberal Studies
29

Branch Operations Manager

Manage a team of 12 associates through development, training, and performance management.

  • Produce daily sales reports to ensure accurate invoicing, understand variance to goals, and meet
  • Successfully schedule and maintain order deliveries in constantly changing business environment.
  • Complete quarterly inventory reconciliation and cycle counts.
  • Direct monthly and quarterly financial closing procedures.
  • Partner with internal and external auditors to ensure compliance with Sarbanes-Oxley Act and other
  • Train employees to ensure safety and security of associates, facility, and equipment.
Candidate Info
11
years in
workforce
7
years
at this job
BA
Political Science & International Studies
30

Branch Operations Manager

General supervisor on operations and responsible for maintaining currency;

  • Verification of all transactions above tellers limits and instant payment transfers;
  • Balanced general ledger every Friday; prepared monthly profit and loss accounts;
  • Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.
Candidate Info
10
years in
workforce
2
years
at this job
BS
Bachelor of Science

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