Branch Operations Manager Resume Samples - Page 2

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Branch Operations Managers oversee the smaller branches of the bank that exist at the local or regional level. Tasks shown on example resumes of Branch Operations Managers include managing employee benefit plans and payroll processing, and recruiting, hiring and training operation support staff. Branch Operations Managers often have four year degrees in a business or finance-related field, as well as several years of field experience and at least two years of managerial experience on their resumes.

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11

Retail Banking Teller/ Branch Operations Manager

Responsible for completing customer transactions such as deposits, and withdrawals, as well as processing payments for loans, lines of credits, and mortgages

  • Performed weekly and monthly monetary instrument audits
  • Clarified financial fees and service charges for customers pertaining to their accounts
  • Carried out clerical tasks such as typing, filing and completing quarterly reports
  • Answered customer phone calls and directed them to the correct office
  • Scheduled appointments for investment specialists and personal bankers
  • Balanced cash drawer at the end of the day, and made sure all other cash boxes where settled
Candidate Info
8
years in
workforce
2
years
at this job
HS
High School Diploma
C
Pharmacy Technician
Medical
12

Branch Operations Manager

Extensive risk management and cash handling, premier customer service, sales referrals and market analysis, ordering currency and all supplies for the daily operations of the branch in accordance to the budget allotted, auditing control book which consists of the following: money orders/cashier and travelers check, teller audits/security checks, night depository logs, hold statements, key and security controls, branch assessments, and safe deposit logs. Completing daily reports, such as, branch cash reports, returned check report-cash items, teller incentive reports, time management report, and P&L reports. Quarterly reports on night depository and wire transfers.

  • Conduct weekly meetings with all employees to improve communications, build a team-spirited environment, and improve job performance.
  • Ranked in the top ten branches in MS for most improved in customer satisfaction scores in 2009.
  • One of the top managers in MS with exemplary audits in 2009.
  • Developed a checklist for daily completion that was distributed throughout the footprint of the bank.
Candidate Info
17
years in
workforce
7
years
at this job
BS
Business Management And Human Resources
13

Area Branch Operations Manager

Monitored losses and developed plans to both identify issues and create ways to contain loss.

  • Provided oversight for cash controls, audits, managed fee income and G/L accounts, as well as developing and instituting robbery prevention plans.
  • Teamed with banking center employees, as well as executive leadership, to ensure the highest possible levels of compliance across operations.
  • Effectively managed 10 to 18 branches simultaneously, consistently achieving #1 ranking within the region for minimal losses and overall sales performance.
Candidate Info
27
years in
workforce
6
years
at this job
14

Branch Operations Manager

Manage P&L of a distribution center of building materials covering 17 states and over 120 active dealer accounts, including import and wholesale of natural stone slabs, tiles and handcrafted mosaic tile patterns sold to retail dealers in residential, hospitality, and commercial market segments.

  • Built and implemented plans to launch a new distribution center. Performed vendor sourcing and negotiations to meet operations requirements and cost forecasts. Controlled year-over-year gross profit margins above 57% exceeding targets by resolving operational and facility problems to ensure minimum costs, staff training programs, reducing order processing delays, and adjusting inventory levels.
  • Administering and supervising company policies, processes and procedures to ensure all department activities meet standards while developing continuous improvement efforts to address localized needs.
  • Identified key performance indicators and created production and operating reports using ERP systems to review with branch and parent office departments. Reports provided data trends for Customer Service, Sales and Marketing teams to incorporate plans to fix gaps, pricing modeling, margin thresholds, system improvements, and other product mix functions.
  • Review and approve preparation of accounting analysis for budgetary planning and implementation,
  • Oversee Customer Service with order entry and processing, customer relation and problem solving, AR collections and billings, warehouse order picking and shipping, freight negotiations, pallet program implementation, warehouse management, inventory mapping, supply chain management and inventory control.
Candidate Info
27
years in
workforce
7
years
at this job
BS
Geology
MA
Commercial Art Design
15

Commercial Branch Operations Manager

Reviewed management and financial reports and resolved problems as necessary

  • Ensured warehouse area was properly organized to support product preparation and inventory management process
  • Determined staffing needs, recruited employees accordingly, and established work schedules
  • Managed credit investigations and analysis on new and existing accounts
  • Performed accounts payable processes and preparation of necessary documents and checks
  • Assisted in obtaining master and product specifications with architects and engineers
  • Certified to operate front-end loaders, forklifts and bobcats
Candidate Info
3
years in
workforce
9
months
at this job
BS
Business Management
Management
16

Assistant Manager / Branch Operations Manager

Interviewed and evaluated personnel and job applicants. Trained office staff and provided tools they required to reach expectations and achieve objectives. Managed and maintained customer relationships. Responsible for profit attainment, financial and operational procedures, payroll and employee performance. Increased the effectiveness and professionalism in each position held. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working environment. Directly responsible for management of major accounts, production, development, and overall branch operations. Responsible for assessing staff adherence to policy standards and ensuring Branch remained in compliance with federal and state regulations.

  • Scheduled and supervised a staff of 7, by implementing daily procedures and providing training and guidance.
  • Supervised all banking staff to ensure that workflow met high company standards.
  • Audited processed work to ensure branch followed policies and procedures and maintained compliance.
Candidate Info
13
years in
workforce
9
years
at this job
17

Branch Operations Manager

Run all office reports consisting of: title policies, stale dated checks, escrow exceptions, open orders, closed orders, non-zero balance, and accounting reports, as well as verify reports for accuracy

  • Handled and solved clients complaints and issues regarding closings, and documents
  • Responsible for notarizing and reviewing loans documents with clients
  • Trained and mentored new employees, as well as temporary workers
Candidate Info
7
years in
workforce
3
years
at this job
HS
Media Arts
HS
High School Diploma
18

Branch Operations Manager

  • Monitor pipelines to ensure workloads are balanced and service levels are maintained while providing feedback and developing processors' skill levels.
  • Implement product knowledge training for team and sales partners to reduce insuring exceptions and aid in expediting processing turn times.
  • Aid processing and sales partners with escalated issues and work with customer and peer managers to resolve and prevent recurrence.
  • Collaborated with peer management team on re-organization of branch and branch processes, increasing production and bringing branch to profitable state.
  • Proposed and implemented concept of splitting department into specialty teams allowing for more effective work load balancing as well as the opportunity to sharpen the skills of processors identified for the specialty loan products.
  • Increased productivity; within 4 months of implementation, loan production rose to record levels across department.
  • Train and mentor government processors, reducing government insuring exceptions and ultimately saving fines and excess staff to work and clear exceptions.
Candidate Info
19
years in
workforce
5
years
at this job
AA
Economics-in Progress
19

Branch Operations Manager

Conducted reference and background checks on placed applicants.

  • Developed creative recruiting strategies to meet anticipated staffing needs.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates.
  • Managed all phases of recruitment, including defining hiring management needs and posting available
  • Developed and executed daily, weekly and monthly reports for employee headcount, hours worked, HR
  • Assisted executive management team with development and presentations for business reviews and communications meetings.
  • Brainstormed ideas to create a program to attract highly sought-after job skills.
  • Developed and implemented effective safety programs reducing injury frequency.
Candidate Info
13
years in
workforce
4
years
at this job
BS
Communications / Public Relations
20

Branch Operations Manager

Created a winning operations team through effective coaching, training, and goal setting for operations staff.

  • Drives loan pipelines and ensures all loans are compliant and close on time, every time.
  • Verify that all loans are processed in accordance with established regulations, company policies, and secondary market guidelines.
  • Developed and retained excellent working relationships between fulfillment staff and sales partners.
  • Accountable for branch profitability including Cures and Costs Per Loan (CPL)
  • Implemented new workflows, policies, and procedures for maintaining and exceeding productivity and quality service level agreements that were duplicated and shared across all teams company wide.
Candidate Info
10
years in
workforce
7
months
at this job

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