Bilingual Customer Service Representative Resume Samples

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Bilingual Customer Service Representatives provide customer service in English and a foreign language. Essential duties listed on a Bilingual Customer Service Representative resume sample are taking phone calls, answering to customer inquiries, translating documents, solving customer issues, and reporting to managers. The ideal candidate should showcase in his or her resume foreign language knowledge, communication and interpersonal skills, customer service orientation, attention to details, problem-solving skills, and computer operation abilities. Most eligible candidates hold a degree in a foreign language or are native speakers of other language than English.

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1

Bilingual Customer Service Representative

Delivered superior, sustainable financial performance with an average of 99.9% during the last 12 months which demonstrated that was a superior contributor and drove company performance effectively and realized value.

  • Optimized value with customers and constituents by developing and implementing profitable solutions to address expectations, continuously receiving compliments from Customers and awarded monthly employee of the month several times during the year.
  • Provided timely customer service and consistently met company's service level goals by exceeding availability at 94.45 or higher during the last year with a minimum error margin of 2%.
  • Served as a back up of the Net Agent Department constantly exceeding production by processing 328 online orders during last three quarters of the year.
  • Served as a back up of the Spanish Emergency Service for outages by taking 100% of the calls on this queue.
  • Worked flexible hours to ensure shift coverage.
Candidate Info
18
years in
workforce
11
years
at this job
HS
High School Diploma
BS
Bachelor of Science
Intensive English Program
2

Bilingual Customer Service Representative

Received and process calls from customers, served as the end to end point of contact to resolve customer issues with impeccable customer service.

  • Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered.
  • Verified and updated member information utilizing Fortuna database.
  • Assisted manager with special projects, Spanish members follow up.
  • Assisted RRT department with returned mail.
  • Initiated customer contact to ensured satisfaction with service provided.
  • Developed tickets requiring additional information in order to make a final determination on the disposition.
  • Maintained a Quality score of 95% out of 100%.
  • Provided first call resolution: provider inquiries, members (authorization, claims, enrollment and benefit questions)
  • Answered calls from Medicare and Medicaid members, providing them with information about benefits and member education.
Candidate Info
7
years in
workforce
11
months
at this job
GED
GED
BA
Bachelor of Arts
3

Bilingual Customer Service Representative

  • Greeted customer callers, provided information, transferred calls and took messages.
  • Performed administrative tasks such as taking orders, scheduled appointments, placed work orders, and notified the proper individuals of telephone calls.
  • Recorded customer information and assisted with placing orders and making payments.
  • Assisted customers by answering billing inquiries, taking payments, exchanging merchandise and making necessary adjustments and credits.
  • Walked customers through troubleshooting equipment, made notes of results, and made proper compensation/exchanges or placed work orders to resolve issues.
  • Collected information from customer to set up accounts, make changes to existing accounts, complete contracts and place orders on behalf of the customer.
Candidate Info
2
years in
workforce
2
years
at this job
BA
Bachelor of Arts
Certified Clinical Medical Assistant
4

Bilingual Customer Service Representative

answering 80 to 180 inbound calls daily for all United States efficiently and accurately moving from one call to another seamlessly, assist in the wide array of questions, working with all types of shipping companies to resolve shipping issues, working with 2 monitors and 9 different computer systems

  • consistently ranking in the top 5 or 10 of 60 employees, highly effective at utilizing time in our systems to resolve dealer issues
  • train customers on the Virtual office, assist in Audits and title situation, trained new hire at least 2 monthly
  • promote and sale our brand name, encourage dealers to use more of their line of credit, notify dealers of upcoming promotions
Candidate Info
16
years in
workforce
4
years
at this job
5

Bilingual Customer Service Representative

Performed a high volume of calls from customers requesting clarification of billing information.

  • Deliver excellent customer service and demonstrate a high degree of professionalism.
  • Performed mathematical operations to calculate if violation and billing statements are correct and accurate.
  • Assigned to handle customer cases in both English and Spanish.
  • Utilize computerize system to search and access customer information in our records management systems.
  • Advised and assisted customer by explaining company policies and procedures, and negotiate contract terms and conditions.
  • Office received various calls from customers requesting my service because they received a good customer experience.
Candidate Info
13
years in
workforce
3
years
at this job
BA
Business Administration And It Management
6

Bilingual Customer Service Representative

Provided customer service by responding to all inbound calls and written correspondences regarding Medical and Life Insurance policies.

  • Processed policy loans; cancellations; ownership changes; bank charges; reinstatements; billing; collection; replacements and bank changes.
  • Translated phone calls and insurance documents.
  • Developed training program and trained new associates.
Candidate Info
25
years in
workforce
3
years
at this job
English & Spanish
7

Bilingual Customer Service Representative

Supported large accounts such as Sprint and Sterling Jewelers (Jared, Kay, etc.)

  • Assisted both English and Spanish speaking customers nationwide
  • Handled 75-125 inbound calls daily, answering questions and routing calls
  • Helped customers with their account information, credit and billing, taking payments and placed online orders
  • Worked as the main liaison between customers and store management to resolve merchandise quality concerns
  • Negotiated and collected funds from customers as needed
Candidate Info
9
years in
workforce
3
years
at this job
HS
High School Diploma
Liberal Arts Program
8

Bilingual Customer Service Representative

  • Conferred with customers and clients to provide information about claims and service, kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.
  • Reviewed procedures with clients and doctors to determine course of action.
  • Assisted providers with claim status and advised of documentation needed to reprocess denied claims.
  • Worked with members, providers, and internal departments to resolve health care discrepancies with pharmacy and doctor offices.
Candidate Info
15
years in
workforce
1
year
at this job
HS
High School Diploma
9

Bilingual Customer Service Representative

Managed diverse reservations for Luxury Desk, Hilton Front Desk and United Kingdom Front Desk)individuals in the United States and the United Kingdom

  • Met and maintained high sales quotas for daily standards within Bilingual Department.
  • Developed sales strategies to improve the overall functionality of customer service and sales quotas within the [company name] Bilingual Department.
  • Offered exceptional and upscale customer service to United Kingdom front desk and Spanish Luxury Patrons.
Candidate Info
6
years in
workforce
3
years
at this job
GED
GED
10

Bilingual Customer Service Representative II

Responded and resolved inquiries and disputes from internal and external customers on risk-related policies and procedures.

  • Assisted bankers in taking ownership of accounts with DM and/or MSC approvals.
  • Reviewed and approved early closure for qualified accounts.
  • Direct communication with internal and external departments to ensure great customer experience.
  • Knowledge of Universal Workstation, OIB, CACS, HOGAN, CIV, Soft Phone and MS office.
  • Handled foreign account closures.
Candidate Info
6
years in
workforce
4
years
at this job
AS
Communications / Liberal Arts Studies
BA
Communication Arts

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