Bell Captain Resume Samples

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Bell Captains are employed by hotels and are responsible for supervising bell staff. Examples of Bell Captain duties are creating work schedules, assigning duties, monitoring staff performance, answering to guest questions, solving customer complaints, maintaining the lobby area easy to navigate and organized, and collaborating with the security team. Resume samples for Bell Captain focus on skills like customer service, stamina, being able to lift weights, attention to details, time management, and a professional aspect. Most resumes in the area make display of a high school diploma and hospitality training.

1

Maître D', Room Service Supervisor, Bell Captain

  • Received "S.T.Y.L.E. Best Assist Award", recognized for providing exemplary guest service recovery.
  • Oversaw 23 food and beverage outlets that grossed +250K in weekly revenue. Managed and scheduled +350 employees.
  • Provided quality service for large passenger cruise liners that included 1,200 staterooms and 2,400 passengers, function set-ups, VIP services and other banquet service arrangements.
  • Responsible for training and supervision of Bell Captains, Bell Staff, and Butlers on grooming, daily performance, efficiency, work duties and productivity while working directly with the Executive Housekeeper.
Candidate Info
7
years in
workforce
2
years
at this job
AS
Hotel Restaurant Management
2

Bell Captain

  • Supervised seven employees to ensure proper guest service in meeting the Double Tree standard
  • Improved guest service scores by 20% in 2013
  • Responsible for in-room service, all shipping and receiving, and guests transportation needs
  • Received employee of the month award in January 2011 and February 2012
Candidate Info
4
years in
workforce
4
years
at this job
BA
Hotel Management
3

Bell Captain

Supervised bellmen, valets and shuttle drivers

  • Dealt with guest and team member concerns
  • Interviewed, trained new hires
  • Cross-trained in 14 positions
  • Insured guest satisfaction
  • Created personal yet professional relationships with regular guests
Candidate Info
3
years in
workforce
3
years
at this job
BS
Agribusiness And Applied Economics
4

Bell Captain

  • Coordinate scheduling and location of bell staff
  • Resolve any issues with misplaced luggage or any other guest concerns
  • Maintain a presence in the front lobby and provide travelers with information about the town and various attractions nearby.
  • Developed an improved system for a more efficient process of delivering luggage for 6-10 tour buses each day.
  • Enhanced record keeping procedures to maintain accountability of luggage delivered.
Candidate Info
4
years in
workforce
2
years
at this job
BA
Political Science
5

Front Office Supervisor/bell Captain

  • Improved efficiency and employee morale by exemplifying core company values and standardizing work schedules
  • Gained valuable knowledge of management responsibilities and procedures
  • Interviewed and hired prospective employees
Candidate Info
6
years in
workforce
6
years
at this job
BA
Communication
6

Bell Captain

  • I was responsible for supervising 5 - 10 employees per shift in the bell/valet department.
  • I was responsible for generating the weekly schedule for the entire bell/valet department.
  • My specific responsibilities were in the areas of baggage handling, limousine transportation, guest relations, and employee supervision.
  • I was given the award for Outstanding Achievement for my department in October 2007.
Candidate Info
3
years in
workforce
3
years
at this job
BA
Psychology
7

Bell Person Promoted to Bell Captain

  • Delivered passenger's bags to their state rooms
  • Assisted in special needs and request of the passengers
  • Assisted passengers with finding specific areas on the ship
  • Informed passengers of daily ship activities
  • Delivered food and other items to passenger cabins within a timely manner
Candidate Info
2
years in
workforce
2
years
at this job
HS
High School Diploma
Norwegian Cruise Line
8

Bell Captain/valet

  • Developed training process and procedures for new team members.
  • Responsible for training new crew members and handled employee scheduling.
  • Oversaw day-to-day operations of bell service processes.
Candidate Info
4
years in
workforce
4
years
at this job
BS
Sciences
9

Guest Service Lead / Bell Captain

Coordination of guest requests between front office staff, bell staff, shuttle service, valet and housekeeping

  • Full concierge
  • Journey Ambassador
  • Doorman, acting as first contact for guests and continuing point of contact for all guest requests
  • Scheduling, payroll tracking, disciplinary lead for bell stand department
Candidate Info
23
years in
workforce
1
year
at this job
BA
Mass Communications
10

Bellman / Bell Captain

  • Assist guests with ground transportation when needed in a timely manner.
  • Assist with luggage service upon guest's arrival and departure.
  • Ensured that bell staff maintains knowledge of hotel facilities and local merchant's attractions.
  • Supervises flow of traffic in the Hotel lobby.
  • Coordinate room move, room drops and group arrivals.
  • Oversee the personalized friendly and efficient rooming of hotel guests.
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
HS
Travel And Tourism
AA
Travel & Tourism Aa

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