Banking Business Analyst Resume Samples

Core Banking Business Analyst II

Responsible for soliciting and gathering functional and non-functional requirements, business vision documentation, context diagramming, stakeholder identification, process flow documentation, use case documentation, and analysis approach as related to Project, using National City's Requirements Management Methodology (RMM). Gain sufficient knowledge of Business needs and served as liaison between IT and the Line of Business.

• Proven record of on-time and on-budget performance of all projects delivered (11).
• Documented project scope defining stakeholders, scope of project, timeline, benefits, business problem, constraints, and context diagramming for all projects assigned.
• Gathered functional and supplemental requirements, defined current and future state, use case documentation (as needed) for all assigned projects.
• Successfully passed Requirements Inspections and Quality Gates for all assigned projects.
• Facilitated sessions for all phases of projects.
• Participated in Quality Gates for requirement inspections.

Consumer Banking Business Analyst

Liaison to line of business department, audit department, and all participating testing applications to ensure accurate communication

• Reported Mercury Quality Center statistics in daily audit status meetings.
• Attended weekly line of business status meetings and provided status reports.
• Monitored bridge calls to initiate potential defect resolutions for system conversions.

Online Banking Business Analyst (consultant)

Provide support for call center that supported online banking, bill pay, eStatements, and institution to institution transfers.

• Assisted with online banking issues such as error messages or technical troubleshooting.
• Handling CheckFree (FISERV) bill pay processing. Also processed stop payments, researched payment
• Verifying enrollment for transfers, suspending / un-suspending accounts, and researching failed transfers.
• Assisting members with banking issues such as enrollment problems and activation codes for debit cards.

Private Banking Business Analyst

Leads custom monthly and ad-hoc reporting efforts to over 120 clients with over $10 million in investable assets.

• Accepts and accurately enters on average 5 client trades daily with a monetary value of $50,000 and more.
• Proactively redesigns and streamlines reporting templates and processes on a continuous basis.
• Conducts intensive research on investment opportunities and consults ideas to the portfolio managers to increase revenue.

Mortgage Banking Business Analyst / Project Manager / Business Analyst

• Strong record for delivering on IT and Non-IT projects for Home Lending / Mortgage Banking, including process improvement, strategic projects, Government projects, audit / risk projects, modification solicitation programs, and reporting requirements with primarily waterfall methodology.
• Drive to improve business operations effectiveness, avoid losses for investors, and improve the overall customer experience while continuing to focus on the image of Chase.
• Completed projects for all phases of Chase Software Development Life Cycle (SDLC).
• Prepared software training materials and developed training structure to meet objectives.
• Wrote policies and procedures that streamlined processing.
• Created job aides that increased daily production and efficiency.
• Involved in documenting project details in a project charter, identify impacts, process/data flowing, business & functional requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis, lessons learned, and project closure documentation.
• Worked to define and implement the project’s objectives and work on change management tasks including identify, creating, and delivery project implementation, development of test cases and scenarios, testing, training, policy, procedures, job aids, and global communications.
• Worked with legal, compliance, fair lending on approvals to programs and lending practices.

Business Banking Business Analyst Ii; Business Banking KYC Analyst

• Monitor current business processes used by the Business Banking, Consumer Banking, and PEP groups for reviewing bank customers for AML and KYC systems
• Utilize Visual Basic to create interactive business documents used by analysts, QC and bankers to retrieve necessary customer information and create completed KYC review
• Create and implement SharePoint based applications for general use by KYC
• Develop business analysis systems to assist in the designation of customer activity as normal or abnormal using statistical measures and holistic review
• Screen triggered business banking accounts for red flags constituting further anti-money laundering investigation
• Create narratives expanding upon the expected and actual activity of customer's accounts identifying discrepancies and ultimately recommending further investigation, closure, or observation of the account
• Collect and analyze qualitative data from bankers through creation of pointed customer questionnaires