Automotive Service Advisor Resume Samples

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Automotive Service Advisors work in car dealerships and are responsible for liaising with customers who bring their cars in for repair. Typical work activities seen on Automotive Service Advisor resume samples include greeting customers, answering to their inquiries, acting as a liaison between the customer and the mechanic, and preparing repair orders. A successful example resume for the job highlights qualifications like communication and interpersonal skills, car repair familiarity, accuracy, attention to details, computer competencies, and teamwork. Eligible candidates hold a high school diploma or the equivalent.

For more information on what it takes to be a Automotive Service Advisor, check out our complete Automotive Service Advisor Job Description.

Looking for cover letter ideas? See our sample Automotive Service Advisor Cover Letter.

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1

Automotive Service Advisor

Served as the primary point-of-contact for all automotive service and repair matters, and understood customer's issues in order to arrange appropriate service level, while managing their auto repair needs to successfully meet service delivery standards.

  • Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
  • Produced repair orders for customers with full transparency including cost and time estimates.
  • Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
  • Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
Candidate Info
13
years in
workforce
1
year
at this job
BS
Information Systems Management
2

Automotive Service Advisor/service Writer

  • Initiated automotive services and repairs. Ascertained automotive problems and services. Verified warranty and service contract coverage. Developed estimates and prepared repair orders. Maintained automotive records. Developed customer rapport with a professional, personable, and positive manner.
  • Attained the highest Customer Service Index (CSI) of all the [company name] Service Writers.
  • Authored and produced a set of Desk Procedures for all [company name] Service Writers.
Candidate Info
18
years in
workforce
2
years
at this job
BA
English Literature
3

Automotive Service Advisor

Provided written cost estimate for service parts.

  • Advised customers on maintaining vehicles as prescribed in manufacturers'
  • Ensured maintenance of dealership standards.
  • Followed all company safety policies and procedures and reported accidents.
  • Advised customers of parts ordered and made appointment for installation.
  • Interpreted warranty information and policies to customers.
Candidate Info
5
years in
workforce
8
months
at this job
4

Automotive Service Advisor

Oversaw the operations of complete service department

  • Provided vital communication between technicians and customers
  • Managed store inventory including sourcing specialty parts and supplies
  • Offered information on other repair services and warranties
  • Worked with customer's existing warranty companies to facilitate repairs effectively
  • Assisted customers with information in regards to parts compatibility for their vehicles
  • Schedule service appointments, write repair orders and estimates
Candidate Info
7
years in
workforce
6
years
at this job
Entrepreneurship
5

Automotive Service Advisor

Provided professional, timely, and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians

  • Used company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care
  • Described automotive issues and systems to customers to help them understand their vehicle problems
  • Worked a full time schedule while attending a year round private aeronautics college and maintaining a 4.0 GPA.
Candidate Info
6
years in
workforce
2
years
at this job
C
Certificate
AS
Engineering
Accordance
6

Automotive Service Advisor

Performed Advanced Automotive Repairs

  • Responsible for customer satisfaction
  • Maintained standards and procedures of company
  • Maintained clean and neat appearance of work station
  • Resolved any customer complaints to ensure customer satisfaction
Candidate Info
5
years in
workforce
5
years
at this job
Sciences
7

Automotive Service Advisor

Scheduled appointments for customer's vehicle repairs and maintenance.

  • Completed repair orders for vehicle warranty repairs and customer repairs.
  • Dispatched repair orders to the appropriate technician for completion.
  • Acted as the liaison between the customer and the repair technician.
  • Completed estimates for vehicle repairs and obtained authorization for service sales.
  • Completed cashier transactions for all vehicles serviced.
Candidate Info
25
years in
workforce
8
years
at this job
AS
Associate of Science
8

Automotive Service Advisor

Develop and implement customer service and rigorous sales experience.

  • Daily handling of fast paced, demanding work environment.
  • Daily handling of customer complaints, specific requests, and problem-solving situations.
  • Develop a working knowledge of vehicle service requirements.
  • Develop a detailed knowledge of specialty services.
  • Accurately and efficiently present both need-based and incentive-based sales opportunities.
  • Maintain a calm spirit in the face of detailed and demanding work environment.
Candidate Info
4
years in
workforce
3
years
at this job
BA
Bachelor of Arts
9

Automotive Service Advisor

  • Greet customers, answer phones, make & confirm appointments. Perform as a liaison between the customer and service technician. Review service history w/ clients and make recommendations based on needs, requests & concerns.
  • Negotiate & Prepare Service agreements & estimates for repairs & services needed. Prepare invoices for services rendered & rental agreements. Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
  • Commission outside vendors and sublets needed to meet service agreements (i.e. Insurance agencies and warranty companies).
  • Survey follow-up via phone or e-mail regarding service experience for customer retention.
  • Stay update w/ special program benefits, special offers and product knowledge.
  • Maintain a monthly CSE score of 90% or better.
Candidate Info
23
years in
workforce
5
years
at this job
Communications
10

Automotive Service Advisor

Meet and greet customers with a smile, listen to requests or concerns, and provide solutions with efficiency.

  • Recommend services based on evaluations, Maintenance Service Intervals, and customer requests.
  • Manage purchasing of parts, appointment scheduling, and customer satisfaction.
  • Highest in sales year-to-date as a part time associate.
Candidate Info
4
years in
workforce
3
years
at this job
Business

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