Assistant Service Manager
- Developed, initiated and nurtured client relationship to guarantee repeat business.
- Assisted Service Director, Parts Director, Sales Manager and Used Car Manager with daily business operations.
- Managed and coordinated dealership activities such as recognition and award functions, dealership teamwork/recreational activities and group meetings.
- Assisted in promoting dealership services to increase business and clientele.
- Maintained Customer Satisfaction Index rating above national and district standards.
- Honda Certified.
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Assistant Service Manager
Implement daily service processes to help flow with customer vehicle needs and write up process.
- Led service team on collaborative processes and customer situations.
- Monitor and track all service sales and repair orders.
- Automotive technician.
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Assistant Service Manager
- Manage service operations in Manager/Director's absence
- Monitor effectiveness and quality customer service of front-end operations to ensure absolute customer satisfaction
- Responsible for training and development of new staff
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Assistant Service Manager
- Assist Manager with duties as they arise
- Responsible for scheduling staff
- Make managerial decisions to get customer taken care of
- Also responsible for same duties as shown under Service Associate title
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Assistant Service Manager/service Advisor
- Responsible for assisting customers needs as well as advising services to keep their vehicles running in top shape.
- Working side by side with desk management to create repair orders for the used vehicles before they are put for sale.
- Determine the safety and inspection aspects of the vehicle and make sure all used cars pass.
- Schedule service appointments for customers, schedule loaner vehicles for customers with major repairs.
- Answer phone calls from customers with questions and concerns
- Create repair orders based on technicians notes and findings and present the recommended repairs to the customer and explain the benefit of each recommended repair.
- Create weekly and monthly reports to present to Service Manager.
- Practice and execute top notch customer service so our customers come back in the future.
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