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Assistant General Manager Resume Samples
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0-5 years of experience
Play a significant role in management of operations of a $5 million full-service upscale casual restaurant
establishment through three managers and 125 high-performance employees. Rank within the organization's
top ten for sales. Forecasted sales, managed food cost of sales and labor costs, and measured ongoing
performance against budget. Oversaw equipment, inventory, and food and liquor purchases, and maintained
cost and cash-handling controls. Scheduled kitchen and service staff, supervised food quality and safety, and maintained facilities.
- Developed and executed a strategy that lowered the inventory level from $14,000 to under $10,000.
- Decreased liquor costs of sales from 19.5% to 18.5% and realized an annual profit of $6,240.
- Selected, hired, and trained top staff to ensure service excellence and pleasurable dining experiences.
- Built and maintained key relationships across the community to maximize the restaurant's presence.
0-5 years of experience
Scope of Business: Service Department - $16 Million Annual Revenue - 60 associates
- Change Management - Upgraded service team talent with a concerted focus on executional framework
- Client Satisfaction - Responsible for relationships with territory Top 20 revenue generating clients.
- Sales Growth - Partnered the service and professional sales team efforts to win the Regional Sales Challenge
- Leadership - Fostered a robust environment which promoted collaboration across teams, accountability, and overall facility success.
0-5 years of experience
Restructured the front desk operation which brought about a smoother and effective guest flow which in the end saw a 2 point increase of checking experience within a 3 month period.
- Implemented daily employee shift meetings which improved team morale and team work.
- Increased REV PAR by 5% by continuously doing staff training on upselling methods.
- Successfully manage and mentor 25 staff from various background and ethnicity on a day to day basis.
0-5 years of experience
Cost, Schedule and Project management support for $3M Annual Sales
- Contracted over 1.1 Million Dollars in 2014; Top 10%
- Successfully managed 15-20 projects and over 30 employees, vendors and subcontractors simultaneously
- Conducted over 1,000 site visits of B2B and B2C customers
- Provided estimates (bids) for over 1,000 commercial/residential facilities
- Coordinated daily, weekly, monthly and annual reporting using MS software
0-5 years of experience
Hotel ranked by Hilton Hotels as the #1 [company name] in the state of Ohio during 2013.
- Achieved the Circle of Excellence Award from Hilton every year so far.
- Regularly met and exceeded both budget and sales goals
- Managed A/R and A/P and maintained up to date collections accounts.
- Created and implemented new office procedures to increase efficiency.
- Implemented rate strategies to optimize sales and occupancy.
- Created and implemented new documents and procedures for office processes that increased productivity across all departments.
6-10 years of experience
Worked to gain trust and respect to be promoted from a server to a shift manager and then to assistant general manager and events coordinator
- Managed daily operations of a restaurant that seats 350 and respond to employee and customer concerns and compliments
- Established and maintained vendor relationships, in addition to, monitored production, direct sales, ordering merchandise, inventory control, and loss prevention of a well-established and fast-paced restaurant
- Designed and implemented training programs, as well as, revised existing employee handbook and menu knowledge test protocol our 50-60 employess
- Ensured restaurant procedure is in compliance with health department regulations, as well as oversaw overall sanitization of front of establishment
- Responsible for scheduling, billing, menus, food preparation and delivery to all caterings as well as making all reservations ensuring that they go smoothly and are taken care of in a timely manner
6-10 years of experience
Created budget and monitored inventory, health and safety regulations, and quality of food production
- Supervised daily restaurant operations and assisted servers and hosts on the floor
- Safely handled all monetary transactions including making deposits/drops and preparing necessary paperwork for company records
- Created, scheduled, and reviewed staffing levels to ensure that guest service, operational needs and financial objectives were met
- Handled all hiring and training of new staff in providing excellent customer service, speedy order taking, food/beverage delivery, and creating a positive atmosphere for guests
- Met with guests on an informal basis during meals or upon departure to obtain feedback on overall satisfaction or to handle guest problems and complaints
0-5 years of experience
Assisted with the everyday operations and sales throughout the store
- Actively maintained the store facilities while looking to decrease expenses
- Involved in the hiring and development of 150 team members
- Exceeded sales projections for the store in 2011
- Attended and led weekly and yearly manager meetings/seminars to build on management skills, teamwork, product knowledge, and customer service skills
0-5 years of experience
Managed and operated a 5 million dollar restaurant, along with developing a team of 155 associates
- Assessed prospective team members to ensure they have potential traits, characteristics and determination to be a candidate for a high volume and cultured restaurant
- Selected as acting assistant general manager to assist general manager; write and review sales forecast, P&L statements, health code policies, daily standard administration, holding other managers accountable on procedures and policies
- Led Yard Core position; head of training and standards for all departments. Responsible for new staff and ongoing development, hiring, orientations, training classes and trainer recertification
- Kansas City Store was top 5 in the company in comp sales growth (25%) in 2011
- Extensive communication and schedule writing via Hot Schedules software
0-5 years of experience
7 million dollar restaurant location.
- Recruited and hired team members for all positions.
- Directed the training program and implemented new procedures to ensure staff was properly educated.
- Oversaw all beverage ordering, consistently coming in under budget at 21%.
- Created and maintained an upbeat, productive and educational environment.
0-5 years of experience
Analyzed product loss to increase profitability
- Increased customer satisfaction 19% proven through customer service surveys
- Implemented strict cost control measures and training initiatives increasing productivity and reducing controllable costs by 5%
- Identified operational opportunities and implemented key standard operations thus increasing profit to meet goals
- Monitored food quality, portion sizes and garnishing, presentation of food to ensure that food is prepared and presented in an acceptable manner
- Ensured that all OSHA and Safe Serve regulations were followed
- Ran below-labor costs throughout seasonal highs and lows by 4%
- Catering
6-10 years of experience
- Responsible for successful recruitment, selection, training, and management of all departments.
- Successfully reduced turnover by instituting additional employment engagement practices.
- Promoted exceptional Customer Service Satisfaction resulting in scores placing my team in the top 1% of company.
- Approved payroll of employees, ensuring accurate time reporting and application of benefit pay.
- Proficient using Taleo, ADP Timesaver, Microsoft Office Suite, and E-Verify.
- Started as a Part-Time Front Desk Agent and was promoted to Front Desk Manager in 2010, and then to Assistant General Manager in 2013.
0-5 years of experience
- Responsible for managing all operations during business hours; accountable for over 45 employees.
- Monitored and controlled labor.
- Created and designed new cocktail menu for 2015.Trained and monitored staff on recipes and consistency
- Daily night audits and weekly P&L reports
- Established and implemented new policy and procedures to help improve business operations.
Assistant General Manager Duties and Responsibilities
Tasks expected of an assistant general manager vary by company, but some core jobs are almost always associated with the position. From our analysis of listings, assistant general managers should be prepared to do the following:
Carry out Requests As the general manager's "right-hand man (or woman)," the assistant follows instructions given by this leader. Actions run the gamut—creating employee schedules, assigning tasks, administering payroll, and hiring new workers, to name a few possibilities. The nature of the requests often depends on the experience level of the assistant general manager, with seasoned ones taking on more demanding tasks. The preferences of the general manager also play a role, with some delegating jobs they themselves aren't fond of doing.
Observe Good assistant general managers keep their eyes and ears open. They are alert to their environment and its activities. Whether it's a spill on the floor or employees taking too long at breaks, assistant general managers notice and take action. Through their observations, they may come up with improvements that could benefit the company. If the change is simple, the assistant general manager may be able to arrange it, such as assigning someone to empty the trash can outside of a fast-food joint twice per shift instead of once to keep it from overflowing. More complex suggestions are brought up to the general manager for approval.
Give Feedback Watching employees is perhaps one of the most time-consuming but valuable forms of observing done by assistant general managers. When these leaders spot problems, they need to step in to correct matters. Actions might include explaining what's wrong, offering additional training, and setting goals for improvement. On the flip side, assistant general managers should never be stingy with praise when they notice good things, as positive feedback boosts morale and performance.
Assistant General Manager Skills and Qualifications
Applicants for assistant general manager positions should be strong leaders capable of rallying a team to exceptional performance. They also need to be excellent communicators who explain directions clearly and listen to what others say. Other critical skills for getting the job done include:- Planning and organizing - utilizing human capital and other resources in the most effective ways enables the company to make money
- Collaboration - assistant general managers are part of a team and must work seamlessly with a variety of other employees
- Coaching - finding ways to motivate others and improve their skills is essential
- Multitasking - the duties assistant general managers take on will often be managed simultaneously throughout a shift, which means they must be able to prioritize tasks
- Computer literacy - being comfortable using a computer for basic office tasks such as writing memos and sending emails is expected
- Math aptitude - examining spread sheets of performance and revenue requires a good understanding of numbers
- Vision - looking beyond day-to-day tasks to think of ways the company could improve and increase revenue shows commitment to the employer and its objectives
Assistant General Manager Education and Training
Candidates for assistant general manager positions typically hold at least an associate's degree in business management or a related field. Job prospects increase for those possessing a bachelor's degree and for those with a demonstrated track record of managing others effectively. New assistant general managers should be prepared to become thoroughly versed in their company's policies and procedures and be willing to continuously learn as changes are implemented. High performing assistant general managers may work their way up to becoming a general manager or a director of operations.
Assistant General Manager Salary and Outlook
According to Payscale.com, the median salary for an assistant general manager is $45,324 per year. Those in the 10th percentile earn about $30,000, while the highest paid assistant general managers earn roughly $71,000 annually. Payscale.com reports that about a third of assistant general managers do not receive benefits; among those that do, the majority get medical coverage. Discounts on the company's products or services are also common.
Assistant General Manager Resources
As you ponder a career as an assistant general manager—perhaps even moving up to the general manager position someday—the following sources of information can be helpful:
Becoming a Top Manager: Tools and Lessons in Transitioning to General Management - part pep-talk, part rock-solid business book, aspiring general managers will find this publication both inspirational and practical
Managing for Dummies - this entry in the popular book series provides tips for both new and seasoned managers on top issues, such as increasing performance and getting your message across
Hotel General Managers - this LinkedIn group of 52,000+ members provides a forum for professionals to discuss operational issues and improve guest experience
Restaurant and Retail General Manager Network - another niche LinkedIn group, this one promotes itself as a place to share best practices and connect with others in the field
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