Airport Customer Service Agent Resume Samples

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Airport Customer Service Agents greet incoming passengers and help them throughout the boarding process. Besides handling reservations, offering information and taking payments, they also need to handle luggage. Most successful Airport Customer Service Agents resumes emphasize excellent customer service skills, communication and interpersonal skills, respect for details and accuracy and a courteous manner. Those seeking to work as Airport Customer Service Agents should mention in their resumes a high school diploma or the equivalent; further training is usually offered by the airline.

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1

Airport Customer Service Agent

Assisted passengers and their bags from the front door to the terminal gate to onboard the aircraft, ready for an on-time take off. Assisted customers on the front /ticketing counter, gate area or baggage service office, boarding, deplaning and dispatching flights on-time.

  • Achieved the highest percentage of on time departure as an airport customer service agent
  • Created a procedure at the check in counter for passengers to review their final destination and improved company accuracy of properly tagging bags
  • Appointed by Station Manager to perform inventory for supplies at ticket counter and to maintain all ticket counter equipment
  • Became the lead "go to" person based on knowledge of policies and procedures, and how to operate airport equipment at the ticket counter and gate area
  • Implemented a time saving procedure which increased customer satisfaction by reducing the wait time at check-in and increased our on time departures percentage
  • Selected by Midway Airlines for Station Supervisor role due to exceptional service and knowledge of airline operation and procedures.
Candidate Info
7
years in
workforce
3
years
at this job
BA
Arts / Modern Languages
2

Airport Customer Service Agent and Reservation Sales Agent

Supervised team of 20 call center employees. Increased call center employee reservation sales revenues by 32%. Managed call center operations.

  • Provided feedback and guidance to appropriate company leaders based on information gathered from such surveys and audits.
  • Provided interpersonal skills, Counseled/ motivated team and addressing their concerns.
  • Solid understanding of airport domestic and international policies and procedures.
  • Multiple years of airline experience in an airport environment.
Candidate Info
11
years in
workforce
11
years
at this job
BA
Bachelor of Arts
MA
Master of Arts
3

Airport Customer Service Agent

Received four "above and beyond" awards (a reward incentive for providing superior customer service) from two supervisors and co-workers

  • Excelled in a challenging, time-constrained environment:
  • Responsible for meeting inbound flights, assisting passengers with connecting flights, checking-in passengers, and boarding outbound flights
  • Volunteered and contributed to communication focus groups to improve communication between managers, supervisors, and front-line employees
  • Transported bags/parcels to aircraft, loaded aircraft, and re-routed misconnect baggage
  • Designated as back-up for Supervisor duties
Candidate Info
5
years in
workforce
5
years
at this job
BBA
Marketing
4

Airport Customer Service Agent

  • Assisted in navigation of cargo loaders.
  • Coordinated and organized movement of aircraft in ramp area.
  • Primary point of contact for passengers who required reservation assistance.
  • Helped company establish an excellent record of customer service and assisted in maintaining
Candidate Info
16
years in
workforce
2
years
at this job
AS
Biology
5

Airport Customer Service Agent

Serve in management and specialty capacities, including Agent In Charge, Ground Security Coordinator, Training Mentor, Station Auditor, and Environmental Coordinator

  • Provide excellent customer service, while ensuring proper corporate and governmental policies and documentation
  • Manage training of new hires and mentoring of existing staff on ticketing code, boarding and deplaning strategies along with the requirements, and assisting in complicated and VIP ticketing issues and maintain records of successful completion
  • Successfully navigate multiple airline computer systems to fulfill partner agreements
  • Coordinate with management developing programs and training initiatives to improve operations
Candidate Info
15
years in
workforce
10
years
at this job
BA
Business Administration
Customer Service Agent
6

Airport Customer Service Agent

Ticket counter sales and customer service along with problem solving any passenger issues.

  • Essential time management a must for working at the gates for inbound and outbound flights.
  • Proficient in Delta SNAP and Delta Term computer programs.
  • Understand and adhere to all Delta, FAA and DOT compliance requirements.
Candidate Info
14
years in
workforce
1
year
at this job
7

Airport Customer Service Agent

Processed passengers traveling within the United States and international destinations.

  • Provided ticket sales and quote published fares.
  • Cross utilized computer systems for code share and contract airlines.
  • Insured that travel documents are in compliance.
  • Complied with safety guidelines and procedures mandated by the Federal Aviation Administration and Department of Transportation.
  • Provided information for passengers concerning reservation data and airport updates.
Candidate Info
11
years in
workforce
8
years
at this job
AS
Applied Science
BS
Science / Community Health Education
8

Airport Customer Service Agent

Providing superior customer service by creating customer reservations and ticketing passengers,

  • Proactively greeting customers when boarding and when deplaning passengers,
  • Creating alternatives for the delivery of delayed baggage for incoming passengers.
  • 2006 Chairman's Club Award Recipient - the highest employee honor for Delta Air Lines employees.
Candidate Info
2
years in
workforce
2
years
at this job
BBA
Bachelor of Business Administration
9

Phoenix Reservations Center / Phoenix Sky Harbor Airport Customer Service Agent (retired)

Accountable for assisting internal and external customers in a fast-paced airport environment and responsible for a variety of tasks at the airport involving customer contact/support operational duties, presenting information, reservations and ticketing services to customers at ticket counters, and gate areas

  • Responsible for providing excellent customer service
  • Identified, researched, and resolved customer issues using the computer system
  • Greeted and process passengers reviewing customer documentation
  • Followed and enforce security , ensuring the safety and integrity of customer
Candidate Info
22
years in
workforce
22
years
at this job
HS
High School Diploma
10

Airport Customer Service Agent

Use a variety of resources to generate reports for senior management

  • Created multiple databases greatly reducing the amount of duplicated work
  • Developed and maintain excellent working relationships with employees in all business levels
  • Headed numerous projects meeting tight deadlines
  • HOPE Grant Scholar Recipient; Dean's List
  • Beta Gamma Sigma Honors Society Member
  • Association of Information Technology Professionals
  • Intramural football, softball, soccer, and basketball
Candidate Info
4
years in
workforce
4
years
at this job
BBA
Management Information Systems

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