Airline Customer Service Agent Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Airline Customer Service Agents ensure that passengers and their luggage board in time and reach the right aircraft. They are the most visible employees of an airline and need to know how to handle dissatisfied or angry customers. The best example resumes for Airline Customer Service Agents outline customer service skills, strong communication abilities, proactivity and accuracy. Based on our sample resumes, Airline Customer Service Agents do not need any formal education except for a high school diploma or the equivalent.

Looking for cover letter ideas? See our sample Airline Customer Service Agent Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

1

Airline Customer Service Agent

Greeted customer upon arrival, took reservations and sell tickets upon request with high speed by not compromising customer care

  • Planned route based on details provided by customer and computes ticket cost
  • Answered inquiries regarding airplane emergency procedures
  • Ensured passengers check-in and accommodation
  • Assisted travelers with luggage and on-boarding check-in
  • Rebooked passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines
Candidate Info
6
years in
workforce
3
years
at this job
AS
Computer Science
Computer Science
2

Airline Customer Service Agent

Monitored and directed aircraft movement to and from the correct parking locations.

  • Monitored the food supply for all the flights owned by the company.
  • Helped the airline staff members for safe and consistent operations.
  • Dealt with the passenger inquiries regarding the arrival and departure of flights and made sure that passengers get on board the correct flight.
  • Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets.
  • Made public informational announcements
Candidate Info
3
years in
workforce
3
years
at this job
HS
Medical Assisting Program
HS
Transportation Management
C
Insurance & Risk Management
3

Airline Customer Service Agent

Evaluate passengers and address threatening behaviors, concealment of contraband, and possible intoxication

  • Deny boarding, when appropriate, to passengers presenting a possible security or safety threat
  • Address passenger concerns regarding seating, connecting flight information, and special assistance
  • Deliver flight release to crew, record baggage/passenger counts, and reconcile all counts/weights with crew
  • Verify identification and travel documents to efficiently board passengers for an on-time departure
Candidate Info
7
years in
workforce
7
years
at this job
AS
Computer Technology
4

Airline Customer Service Agent

Ability to work competently even for long durations.

  • Committed to prompt service to customers for their outmost satisfaction.
  • Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage.
  • Passenger reservations, check-in, boarding and including security process.
  • Provides pricing and delivery information, process orders, and prepares cash reports.
  • Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Candidate Info
12
years in
workforce
5
years
at this job
Accounting
5

Airline Customer Service Agent

Greeted and assisted all airline customers

  • Escorted passengers to flights, with special attention to senior, disabled and minor passengers
  • Checked in passengers and assisted them with ticketing, baggage and reservation procedures
  • Routinely made announcements to update passengers
  • Assisted passengers with rebooking itineraries
  • Assisted passengers with rescheduling following flight interruptions
  • Assisted passengers by making reservations, preparing and issuing tickets, calculating of fares and issuing of refunds
  • Provided new employee training and ongoing employee development
Candidate Info
5
years in
workforce
3
years
at this job
HS
High School Diploma
AAS
Accounting
6

Airline Customer Service Agent

Perform all duties on passengers' arrival

  • Greeting, check -in passengers and verify passengers' departure documents ( passport and legal entry documents)
  • Issue boarding pass and check-in passenger baggage
  • Assist unaccompanied minors and seniors with special help
  • Direct passengers to immigration office and/or departure gates
  • Comply with all security requirements
  • Reschedule passengers with flight interruptions or further services
  • Resolve customers' complaints and other duties as delegated before boarding
  • Boarding gate assistance, arrange all passenger on-board on time
  • Handle all international flight passengers documentation after departure
Candidate Info
6
years in
workforce
5
years
at this job
Liberal Studies

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!