911 Dispatcher Resume Samples - Page 2

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911 Dispatchers respond to emergency calls and provide emergency assistance. They can work in police stations, hospitals or fire stations. Skilled 911 Dispatchers needs to emphasize in their resume assets such as self-command, excellent communication skills, decision-making abilities, judgment skills and emergency procedures expertise. Those looking to become 911 Dispatchers need to feel comfortable talking with people in a delicate emotional state. Most resume samples show little formal education; a major requirement is the completion of an emergency training course.

For more information on what it takes to be a 911 Dispatcher, check out our complete 911 Dispatcher Job Description.

Looking for cover letter ideas? See our sample 911 Dispatcher Cover Letter.

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11

911 Dispatcher

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Candidate Info
8
years in
workforce
2
years
at this job
C
Certificate
C
Certificate
12

Communications Specialist (911 Dispatcher)

  • Prioritized and routed a high volume of emergency and non-emergency calls
  • Determined the nature of reported incidents and dispatched police, fire and EMS to the location
  • Processed requests for vehicle registration, driving records, warrants and criminal histories
  • Monitored several complex public safety radio frequencies simultaneously
  • Used a CAD system to input calls and dispatch emergency personnel
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
13

911 Dispatcher

  • Coordinated all police, fire, ambulance and other emergency requests, relaying instructions to radio unit concerned.
  • Transmitted and received messages between divisions of own agency and other law enforcement agencies.
  • Operated radio and telephone equipment to receive reports and requests from firefighting crews, landing zones and mobile units.
  • Successfully managed a 4 person team in a heavy call environment covering 9 fire agencies.
Candidate Info
9
years in
workforce
9
years
at this job
HS
High School Diploma
14

911 Dispatcher

Salary $16.30 hourly

  • Certified in the use of TIES/NCIC/NLETS systems.
  • Utilized the CAD systems.
  • Certified in EMD, CPR, Basic 911 (NCI), xT911 Certification and EMA training.
  • Participated in simulated emergency disasters.
  • Dispatched for law enforcement, EMS, first responders, THP, fire departments and the rescue squads.
  • Maintained multi-phone lines with high call volumes
  • Utilized the CAD systems.
Candidate Info
10
years in
workforce
4
years
at this job
HS
High School Diploma
Paralegal Studies
15

911 Dispatcher

Answer 911 emergency and non-emergency communication lines.

  • Dispatch emergency and non-emergency calls to on-duty officers.
  • Dispatch fire calls, first response medical emergency calls to the fire department.
  • Supply officers with the appropriate information needed to aid in the safety of the officer.
  • Dispatch calls at a timely fashion so that the victim or suspect can be assisted.
  • Enter and delete warrants, missing persons, stolen items, property and vehicles in the ACIC/NCIC cad system.
Candidate Info
9
years in
workforce
2
years
at this job
AS
Associate of Science
BSN
Nursing
Business Administration
16

Police, Fire & 911 Dispatcher

Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Communicate with others to convey information effectively
  • Handle multifaceted clerical tasks (e.g., data entry, filing, records management)
  • Dispatches the proper number and type of units in respect to calls for assistance.
  • Prescribes medical instructions to those who need emergency assistance until the medical personnel arrives.
  • Determines the location, type, and priority of each emergency.
  • Quickly decides the precedence of each incident, location of most suitable and closest units available, and the number of unites required.
Candidate Info
15
years in
workforce
3
years
at this job
BS
Business Management
17

911 Dispatcher

  • Developed excellent multitasking and communication skills, while becoming proficient in processing and prioritizing emergency calls and communicating with all levels of management.
  • Ability to remain calm in high stress situations while providing the highest level of customer service available.
  • Excellent organizational and problem solving skills, and proficient in Microsoft Office.
  • Responsible for using a two-way radio system and the County computer systems to aid in processing and dispatching Police, Fire and EMSservices.
  • Received Certification as a Certified Training Officer.
Candidate Info
18
years in
workforce
11
years
at this job
18

911 Dispatcher

  • Operate two way radio to communicate emergency situations to police officers in areas in distress
  • Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance
  • Handle emergency situations by using sound judgment and good verbal skills
  • Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations
  • Monitor and listen to closed circuit television and alarm systems and dispatch appropriate police response to intrusions and trouble indicated alarms
Candidate Info
6
years in
workforce
6
years
at this job
GED
GED
19

Senior 911 Dispatcher

Senior 911 Dispatcher

  • Receive, process, and dispatch 911 calls for emergency EMS response
  • Dispatch non-emergency transports for local facilities
  • Track and coordinate 26+ ambulances and crews in Birmingham and Mobile areas
  • Train new employees
  • UAB Critical Care Transport- worked closely with UAB Hospital to coordinate ambulances, drivers, teams and flights for nationwide transports that required multi-medical personnel transport teams
  • Coordinate and track UAB and LifeGuard transport planes
Candidate Info
12
years in
workforce
3
years
at this job
Child Development

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