Registrar Job Description

Registrars manage admission processes by interviewing individuals, answering phones, and greeting people who enter the facility. Schools and medical facilities hire registrars to work part- and full-time hours during all shifts, including nights and weekends. Registrars primarily work in front office environments as part of a team and report directly to the office supervisor or manager. Travel is not required for this job, as registrars perform their duties within the office itself.

 

Registrar Duties and Responsibilities

Daily duties for registrars vary based on the facility where they work and the number of people coming into the facility. However, these core job tasks are common in most environments:

Interview Patients or Students

Registrars interview patients or students to accurately fill out admissions forms and any necessary intake paperwork.

Answer Phones

Registrars answer all incoming phone calls and route calls to the appropriate facility department.

Respond to Questions

Registrars answer questions regarding admissions, financial aid, and other issues.

Assess Individual Needs

Registrars assess the individual needs of each student or patient to determine what paperwork they need and where they need to go within the facility.

Process Paperwork

Registrars process requests from students or patients, and file paperwork appropriately.

Greet People

Registrars greet people who come into the facility and direct them where they need to go.

Clean

Registrars keep work areas clean and organized. This includes taking out the trash, wiping down counters, and performing light dusting.

Maintain Confidentiality

Registrars maintain confidentiality at all times to protect patient and student privacy.

 

Registrar Skills and Qualifications

Registrars are detail-oriented people with strong communication and customer service skills who manage admissions processes. Facilities hire registrars who have the following essential skills:

  • Customer service – registrars answer phone calls and greet people who come into the facility, which requires good customer service skills
  • Communication skills – registrars interview patients or students, which requires strong verbal communication skills, and use written communication skills to accurately record information onto admissions forms and other records
  • Data entry – because registrars type information into digital systems, many employers look for professionals who have good data entry skills
  • Multitasking – registrars manage people coming into the facility, take incoming phone calls, and perform many duties at once, which requires excellent multitasking skills
  • Computer skills – registrars use computer skills to enter information into software programs
  • Attention to detail – registrars use attention to detail to ensure that all patient and student information is correct
  • Critical thinking – registrars assess the individual needs of each patient or student, which requires critical thinking skills

 

Registrar Education and Training

There are varying requirements for registrars based on the hiring facility and the tasks registrars are expected to perform. Some facilities require registrars to have a bachelor’s degree in business administration or a similar field of study. Other employers require that candidates have a high school diploma or GED and train them as entry-level employees.

Training is provided to registrars, the length of which varies by facility and by the education and experience of the individual employee. While in training, registrars work under supervision from a senior front office staff member or office manager.

 

Registrar Salary and Outlook

PayScale data shows that college and university registrars earn $53,826 in median annual pay (or $25.88 per hour), while patient registrars earn $13.81 per hour. According to Bureau of Labor Statistics (BLS) data, medical records and health information technicians (who perform duties similar to registrars) earn $39,180 annually, or $18.83 per hour. The BLS projects employment in this field will rise 13 percent through 2026. This rate is faster than the national average.

Benefits are provided to full-time registrars. Most employers offer healthcare coverage with dental and vision insurance benefits in addition to life insurance and retirement planning options. Paid vacation days and holidays are usually included in these standard packages. Some employers provide additional perks including free meals, gym memberships, and free parking.

 

Helpful Resources

Use these books and websites to find training programs, career tips, news updates, and helpful information for registrars in all fields:

American Association of College Registrars and Admissions Officers – this professional organization offers information about training programs, upcoming networking events, research materials, and articles

The Registrar’s Guide: Evolving Best Practices in Records and Registration – learn the best ways to maintain records and register people with this comprehensive guidebook written for professional registrars

Association of Registrars and Collections Specialists – read about news and upcoming events, find programs, and explore professional development courses at the ARCS website

Medical Interviews: A Comprehensive Guide to CT, ST and Registrar Interview Skills – use this book to learn interviewing skills and get the techniques registrars need to fill out admissions forms accurately

National Association of Healthcare Access Management – explore certification programs, education resources, publications, and upcoming events for healthcare registrars at this website

Curriculum Management and the Role of the Registrar – this book provides tips and information on the role of the school registrar and the skills it takes to find success in this field

 

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