Pharmacy Manager Job Description
Pharmacy managers oversee all day-to-day pharmacy operations and manage all staff in the pharmacy department. Pharmacy managers work full-time hours during all shifts, including nights, weekends, and holidays. The pharmacy manager reports directly to the operations manager or store manager, but primarily works as the head of the pharmacy team. Infrequently, pharmacy managers travel to pick up inventory items and must be on-call to handle pharmacy emergencies and advise patients.
Pharmacy Manager Duties and Responsibilities
Specific job duties for pharmacy managers vary based on the size of the pharmacy, the number of employees, and the number of customers being served. However, their core responsibilities and daily tasks are universal across all pharmacy environments:
Manage Pharmacy Staff
Pharmacy managers lead staff members in the pharmacy by assigning work tasks, supervising, evaluating, hiring, firing, training, and scheduling work shifts for all employees.
Pharmacy managers fill prescriptions and check prescriptions filled by pharmacy techs to ensure proper procedures have been followed.
Consult with Patients
Pharmacy managers advise patients and give them proper directions for taking prescription drugs, supplements, and over-the-counter medications. Pharmacy managers also address customer problems and complaints.
Pharmacy managers administer immunizations and vaccines to patients, following all safety and cleanliness procedures.
Adhere to Controlled Substance Laws
Pharmacy managers follow controlled substance protocols in accordance with state and federal laws.
Consult with Physicians
Pharmacy managers consult with physicians and medical staff on proper medication dosages before administering medications to patients.
Open and Close Pharmacy
Pharmacy managers follow all opening and closing procedures for the pharmacy.
Pharmacy managers ensure that all employees, including themselves, maintain all pharmacy and store protocols and procedures.
Pharmacy managers maintain and manage inventory, ordering new supplies when necessary and keeping inventory areas organized.
Keep Pharmacy Clean
Pharmacy managers keep the pharmacy clean and well-organized.
Pharmacy managers collect money, balance registers, and check daily receipts to maintain the pharmacy budget.
Pharmacy Manager Skills and Qualifications
Pharmacy managers are highly organized professionals with leadership and listening skills. They display compassion and patience for all pharmacy customers. Employers seek out pharmacy managers who have the following skills:
- Leadership skills – pharmacy managers are supervisors who lead by example, supervising staff and overseeing all daily operations to keep the pharmacy running efficiently and legally
- Customer service– because pharmacy managers address customer complaints and dispense advice to customers, these professionals have strong customer service skills
- Communication– pharmacy managers use good verbal communication skills to explain medications and dosages to patients and direct staff effectively
- Computer skills– pharmacy managers use computer skills to verify prescriptions in the system, enter information into digital customer files, and check inventory records
- Math skills– as pharmacy managers collect payments and balance registers, these professionals have at least basic math skills
Pharmacy Manager Education and Training
Pharmacy managers are both pharmacists and managers who must have a bachelor’s degree in pharmacology or a related field of study to pursue this career. Employers also require pharmacy managers to have a current pharmacy license in the state where they work, as each state has its own licensing requirements. Pharmacy managers cannot be on the DEA excluded parties list and must have a current immunization certification. This certification is obtained after participants successfully complete an immunization training course.
Little to no training is provided to pharmacy managers, who should already have the necessary education to perform their job duties. Some employers will provide a brief orientation program to pharmacy managers, usually lasting no more than a week, so they can become familiar with pharmacy and store procedures.
Pharmacy Manager Salary and Outlook
Pharmacists earn a median yearly salary of $122,230. Pharmacy managers perform the same duties as pharmacists, in addition to leadership and management responsibilities. Statistical data from the Bureau of Labor Statistics shows that pharmacists occupied more than 300,000 jobs in 2016. By 2026, this number is expected to grow 6 percent, which is as fast as the national average job growth rate.
Pharmacy managers typically receive full healthcare benefits that include dental and vision coverage. Life insurance and 401(k) plans are commonly included in standard benefits packages. Pharmacy managers also receive paid vacation and sick days, though they may work on holidays and remain on-call at all times. In addition to standard benefits, some employers also provide pharmacy managers with store discounts.
Find career and networking opportunities, learn management strategies, and get tips for becoming successful as a pharmacy manager with these helpful resources:
Pharmaceutical Care Management Association – read up on policies, news updates, and pharmacy events for all pharmacy managers and other pharmacy professionals at the PCMA website
Getting Started as a Pharmacy Manager – this guidebook for beginning pharmacy managers is written with concise language offering real-world examples of common situations and the solutions to handle them effectively
American Pharmacists Association – find training programs and other continuing education resources at the APhA website, an association for all pharmacists and pharmacy workers. This site also contains job listings and content regarding patient care and controlled medications
Essential Management Skills for Pharmacy and Business Managers – learn how to become a more effective pharmacy manager with the skills outlined in this book, which includes tips for daily operations and leadership strategies
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