Logistics Associate Job Description

Logistics associates assist with the distribution, storage, delivery, and inspection of incoming and outgoing products. Retail, shipping, and warehouse companies of all types hire logistics associates to maintain and manage inventory of products and materials. Logistics associates work independently and as part of a team in full- and part-time positions during all shifts, including evening, weekend, holiday, and overnight hours. Logistics associates primarily report to warehouse or retail managers.

 

Logistics Associate Duties and Responsibilities 

Daily job duties performed by logistics associates vary based on the types of materials they handle and the environment where they work. These core job duties, however, are common across all businesses:

Process Shipments

Logistics associates process shipments coming in and out of the business. This includes preparing outgoing shipments and inspecting incoming shipments, as well as scanning shipments and entering them into digital databases.

Monitor Inventory

Logistics associates monitor inventory by physically counting items and creating regular inventory reports.

Verify Prices

Logistics associates double-check prices on all products included in incoming and outgoing shipments.

Clean

Logistics associates clean and organize all sales and stock areas.

Customer Assistance

Logistics associates answer phones and greet customers. They provide customer assistance by addressing problems and answering questions.

Perform Clerical Tasks

Logistics associates perform general clerical tasks such as filing, copying, and faxing documents.

Follow Safety Regulations

Logistics associates maintain safety standards and follow all regulations, including wearing proper protective gear while working in warehouse environments.

 

Logistics Associate Skills and Qualifications 

Logistics associates are detail-oriented workers with customer service and communication skills who can work in physically demanding environments. Businesses look for logistics associates who have all the following skills:

  • Customer service – logistics associates greet and address customers, so employers seek out candidates who display excellent customer service skills
  • Communication skills – logistics associates use verbal communication skills to work as part of a team and written communication skills to create regular inventory reports
  • Physical fitness – because logistics associates spend their work hours standing, lifting heavy items, walking, crouching, and bending in uncomfortable warehouse environments, these professionals have high physical strength and endurance
  • Computer skills – logistics associates enter information into digital databases, work with Microsoft programs, and use online shipping sites and programs, all of which require good computer skills
  • Attention to detail – logistics associates must be highly detail-oriented to inspect all inventory items and accurately prepare outgoing shipments for customers
  • Organization skills – as logistics associates are responsible for keeping inventory areas well-organized, organization skills are required for this job
  • Multitasking skills – logistics associates use multitasking skills to manage many different tasks at once

 

Tools of the Trade

Logistics associates work regularly with the following tools:

  • Shipping materials (boxes, packaging tape)
  • Cutting tools (box cutters, scissors)
  • Warehouse equipment (forklifts, pallets, dollies)
  • Scanning tools (scan guns)

 

Logistics Associate Education and Training

Employers require logistics associates to have a high school diploma or equivalent. Logistics associates who have forklift certification are more desirable to employers than those who do not. However, employers will help logistics associates receive forklift certification if forklifts are commonly used in their warehouse. Professionals who have previous work experience in a warehouse environment also stand out to potential employers, but no special training or education is required for this entry-level job.

Logistics associates receive on-the-job training in order to learn inventory and warehouse protocols. The training period is supervised by a logistics trainer or manager. The length of this training period varies by company but typically lasts at least one week.

 

Logistics Associate Salary and Outlook 

Hand laborers and material movers (including logistics associates) in all industries earn $25,870 annually and $12.44 hourly, according to information from the Bureau of Labor Statistics (BLS). PayScale reports that logistics associates in particular earn $13.01 an hour. There were almost 4 million jobs available for hand laborers and material movers in 2016, a number the BLS projects will grow 7 percent through 2026. This is as fast as the average U.S. job growth rate.

Full-time logistics associates receive medical benefits that include vision and dental coverage. Life and disability insurance are offered as a standard benefit, and a majority of employers also provide 401(k) retirement plans. Vacation pay, sick days, and paid holidays are commonly awarded to logistics associates who are employed for longer than 90 days.

 

Helpful Resources 

These helpful resources provide job opportunities, training information, career strategies, and tips for logistics associates who want to excel:

Global Logistics Associates – visit the GLA website to get international freight news and other content for logistics professionals of all types

How to Save Warehouse Space: 153 Tested Techniques – this book focuses on warehouse and inventory management and provides space-saving tips and storage techniques for logistics associates and other warehouse professionals

Logistics and Transportation Association of North America – visit the LTNA website to discover logistics conferences and other professional networking events, find job opportunities, and learn more about logistics companies

A Practical Guide to Transportation and Logistics – this book offers an overview of logistics for all professionals in the industry. The text is written simply and includes techniques on all aspects of logistics, including warehousing and inventory management

Association of Inventory Professionals – AIP provides online learning courses, member benefits, and content for professionals who work with inventories

Warehouse Management and Inventory Control – read this book to learn tips and strategies for inventory control and working in a warehouse environment. The text includes customer service techniques, information about material handling, and tips for using digital systems

 

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