Warehouse Lead Job Description

Warehouse leads oversee the supply chain process in distribution centers, liaise with customers and suppliers, manage and supervise employees and their performance, and ensure that safety regulations are met. Warehouse leads typically work shifts which can include early starts, late finishes, and weekends. During busy periods, there may be a need to work overtime. People in this role should have a commitment to getting tasks completed and a hands-on approach to work. Applicants will often find that having previous experience in a supervisory or managerial role is beneficial to their resumes. This role is well-suited for people with leadership capabilities, excellent communication skills, and a keen attention to detail.


Warehouse Lead Duties and Responsibilities

The company or organization that warehouse leads work for determines the exact responsibilities they take on. Based on job listings we analyzed, a warehouse lead’s duties typically involve:

Maintain Inventory

Warehouse leads organize and maintain inventory and stock control. They ensure that the storage areas and warehouse is kept clean and tidy, which includes identifying areas where processes could be improved and work practices amended.

Measure Performance

Recruiting and training employees is key to a warehouse lead’s role, and part of this task is to monitor the performance of staff and raise any issues or further training requirements. Warehouse leads also track the performance of the warehouse overall to ensure that it’s running smoothly.

Monitor Shipments

Warehouse leads are responsible for monitoring shipments and deliveries, which are maintained via an items record and documents. Warehouse leads utilize reports to maintain their knowledge of the warehouse project statuses.

Communicate with Customers and Clients

If there are any issues with a delivery, warehouse leads will communicate with them to resolve the problem and ensure that the orders are fulfilled.

Assist with Administrative Tasks

Warehouse leads prepare and process all paperwork relating to the shipping of orders for customers as well as processing invoices for each delivery. This involves mailing invoices and other related documents to customers.


Warehouse Lead Skills and Qualifications

Warehouse leads have strong people management skills, work well as part of a team, are able to work to tight deadlines under pressure. Typically, employers will require a bachelor’s degree in a management-based subject, as well as some prior supervisory experience and the following abilities:

  • Communication Skills – Warehouse leads provide clear verbals or writtern instructions so that the expectations of employee roles are understood
  • Numerical Abilities – An understanding of finance, databases, and spreadsheets is important to this role, so warehouse leads have strong numeracy skills to carry out these tasks efficiently
  • Customer Service – Warehouse leads achieve high levels of customer satisfaction through excellence in receiving, dispatching, and in the quality of goods
  • Teamwork – As team leaders, warehouse leads assist their colleagues when necessary and are polite and helpful at all times to ensure a smooth running of the warehouse
  • Leadership Skills – Warehouse leads motivate their team, provide guidance, and delegate tasks, which requires strong leadership skills


Warehouse Lead Education and Training

The minimum requirement to become a warehouse lead is a bachelor’s degree in logistics, supply chain management, business administration, or a similar subject. Employers usually request that applicants have some managerial experience as well. Experience of working in a team and supervising staff is advantageous. Additionally, gaining an internship or some vocational experience in a warehouse environment is also useful.


Warehouse Lead Salary and Outlook

The median annual salary for warehouse leads is $38,000. Warehouse leads in the 10th percentile earn around $26,000 a year and the highest paid earn just over $56,000 annually. Few companies offer bonus structures or profit-sharing schemes, which can amount to $2,000 and $4,000, respectively, in additional earning potential.

Location and level of experience impact the pay level for this role, and many employers offer dental plans and medical insurance as part of their benefits package. The BLS predicts that the growth rate for this sector is expected to grow by seven percent through 2026.


Helpful Resources

We’ve collected some of the best resources to help you develop a career as a warehouse lead:

Warehouse Management and Inventory Control – This book, by Philip M. Price and N. J. Harrison, provides a comprehensive look at the world of warehouse management that’s ideal for warehouse leads in training. Engaging and accessible, it can be used as a reference for a host of different topics, from internal processes and inventory control to handling materials.

Warehouse Management: A Complete Guide to Improving Efficiency and Minimizing Costs in the Modern Warehouse – A great guide to all aspects of managing a warehouse, this is the third edition of Warehouse Management by Gwynne Richards. It’s an ideal reference for anyone seeking a real insight into this industry, from the latest technological advances to people management.

Warehouse Management Professionals – Focusing on discussions and networking related to warehouse management, this LinkedIn group has over 45,000 members. It’s a great place to share ideas and knowledge with others in the industry, from equipment and safety to workflow and inventory control.

“The 5 Most Important KPIs for Warehouse”Business.com is a site that’s packed with information on management and supervisory techniques, marketing, and business basics. This article focuses on the KPIs associated with managing an efficient warehouse.


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