Infrastructure Analyst Job Description

An Infrastructure Analyst specializes in diagnosing and solving problems in complex computer systems. Infrastructure Analysts uses their knowledge of computer languages and operations to find and fix problems in large computer networks, such as network communications errors, storage problems, and malfunctioning server platforms.

Infrastructure Analysts may work in-house with an organization or may operate as consultants, and they usually report directly to upper management. There is a very high demand for the technical skills that Infrastructure Analysts provide. The Bureau of Labor Statistics predicts a growth of 8 percent by 2024 for Network and Computer Systems Administrators, including Infrastructure Analysts.


Infrastructure Analyst Duties and Responsibilities

To accomplish their core duty of diagnosing and solving problems in complex computer systems, Infrastructure Analysts are responsible for many tasks. We analyzed several job listings to identify these core Infrastructure Analyst duties and responsibilities.

Diagnose System Problems

The Infrastructure Analyst monitors the performance of network systems in order to identify any issues. They routinely perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices.

Design Solutions

When a network issue has been identified, the Infrastructure Analyst works with the IT team to determine the appropriate solution. The solution should solve the problem at hand as well as mitigate future issues. The Infrastructure Analyst will work closely with the Information Security team to ensure the plan is in accordance with security procedures.

Implement Solutions

Once a plan has been formulated, Infrastructure Analysts either provide the plan to the IT team or work with them to implement the necessary upgrades, patches or troubleshooting to solve the problem. They document the changes and follow all change management procedures.

Communicate Issues and Changes

Infrastructure Analysts are responsible for proactively communicating upcoming infrastructure changes to management, and working with the workforce to smooth transitions and decrease any negative impact on business.

Identify Opportunities for Improvement

The Infrastructure Analyst uses his up-to-date knowledge of IT infrastructure to identify opportunities to use emerging technology to increase efficiency and flexibility. They may formulate improvement plans and pitch them to leadership.


Infrastructure Analyst Skills

An analytical thinker with a passion for challenges and problem-solving, a successful Infrastructure Analyst is good at working at all levels of an organization and can respond well to crisis. In addition to these general skills and personality traits, employers are seeking Infrastructure Analyst candidates with the following skills.

Core skills: Based on job listings we looked at, employers want Infrastructure Analysts with these core skills. If you want to work as an Infrastructure Analyst focus on the following.

  • Experience in infrastructure architecture, data centers, servers, and networks
  • Experience with Windows and Unix Operating systems
  • Knowledge and skill sets to install, configure, maintain and support networks
  • Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications
  • Flexible and reliable worker, with the ability to prioritize multiple tasks

Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Infrastructure Analyst toolbox and broaden your career options.

  • Experience with iOS, Android and Windows mobile devices
  • Experience with troubleshooting and support to RSA authentication or similar applications
  • CCNA or CCN certification


Infrastructure Analyst Resources

We searched the Web to find the best industry resources to help you continue exploring a career as an Infrastructure Analyst. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage.

On the Web

IBM Systems Blog – Provides current insights into the latest breakthroughs in IT Infrastructure.

Blog For Infrastructure and Operations Professionals – Guidance and news for professional in the field of IT Infrastructure.

Infrastructure Technology Pros – Read up on news, tips and insights from experience Infrastructure professionals.

On LinkedIn

Network & Security & System (Engineers & Administrators) ITIL (INFRASTRUCTURE) #1 – Network with over 63,000 other IT Infrastructure professionals

IT Infrastructure Industry Professionals – A networking platform for all IT Infrastructure professionals and any associated with the industry.

Information Technology Professionals – Find jobs for Infrastructure Analysts in all IT fields.

Infrastructure Analyst Books

IT Architecture For Dummies – A basic introduction to the practices, plans and skills behind system architecture.

It Infrastructure Architecture – Infrastructure Building Blocks and Concepts Second Edition This book provides more in-depth coverage of the foundational concepts of IT infrastructure.

Lord of the Infrastructure – This book describes what it takes to manage IT infrastructure and the people and plans that go along with it.


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