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Food and beverage managers often work for large establishments such as schools, hotels, or restaurants. Common duties for a manager in this industry include quality control of stock, training staff, and ensuring customers are satisfied. This is usually a full-time position and often means working more than 40 hours a week – evening and weekend work are common with this job. Applicants entering this profession need to have strong leadership skills, be customer service oriented, and have experience of working as part of a team. It’s well suited to people who like a challenge, enjoy working with others, and like resolving personnel or customer service issues.
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Food and Beverage Manager Duties and Responsibilities
Food and beverage managers lead the kitchen and front of house staff, oversee the preparation of food and drinks, and ensure the restaurant’s reputation is upheld through a professional and courteous manner. Common day-to-day duties include:
Hire and Train Staff
Managers are responsible for all aspects of work related to employees, from interviewing and hiring new staff to training them for their role and disciplining them in the case of misconduct. Managers also deal with firing employees if necessary.
Oversee Food Preparation
Enforcing the correct standards for food and safety regulations is an important part of running of a restaurant. Food and beverage managers are aware of these standards and oversee food preparation to make sure they are upheld at all times.
Enforce Customer Service
Any customer queries or complaints are dealt with by the manager of the restaurant. To minimise the risk of unsatisfied customers, managers need to establish and enforce a strong commitment to customer service within their team.
Managers schedule shifts so that there are enough members of the team working to cover all open hours. They're responsible for assigning duties and may help with serving customers or cleaning tables during busy periods.
Food and beverage managers don't just deal with leading a team. They also look after budgets, administer payroll, and price inventory and stock.
Food and Beverage Manager Skills and Qualifications
Food and beverage managers need to have excellent organization skills and a talent for managing a team, as well as the following abilities:
- Business aptitude - food and beverage managers need to understand all aspects of the business, from payroll to budgeting, to ensure that the restaurant remains profitable
- Communication skills - strong communication skills are valuable in this role as managers spend a large portion of their day speaking and giving direction to members of their team and talking to customers
- Customer service - customer satisfaction is key to a successful business, so food and beverage managers need to be courteous and professional at all times, answering questions and dealing with complaints in an efficient manner
- Leadership skills - managers need strong leadership skills to give clear and effective orders, keep up morale, and ensure that the team remains motivated
- Physical stamina - managing a restaurant is a physically demanding job that requires long hours of standing and walking between the kitchen and front of house. Being physically fit and able to keep up the pace during busy shifts is important
Food and Beverage Manager Education and Training
Many applicants qualify for this position with a high school diploma and several years’ worth of work experience in the food industry. However, it’s increasingly preferred that applicants hold a bachelor’s degree in management or a related subject. Training can also be gained through hospitality or food service management programs.
Food and Beverage Manager Salary and Outlook
The median annual salary for food and beverage managers is nearly $51,000. Managers in the 10th percentile earn around $29,000, while the highest earners make over $87,000 annually.
The opportunity to earn bonuses depends on the location and company. Access to health benefits such as dental and medical insurance is sometimes offered. The Bureau of Labor Statistics expects the growth rate for this sector to increase by 9 percent through 2026.
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Food and Beverage Manager Helpful Resources
Food and beverage managers work in one of the busiest and fasted-paced industries. We’ve collected some of the best resources to help you stay up to date with latest trends and management techniques:
The Social Hospitality blog offers tips for managers in the hospitality sector, from restaurant owners to food managers. From examples of great customer service to ways to increase sales, the posts here are insightful and always useful
The Restaurant Group
The Restaurant Group is a consultancy company that specializes in helping both new and established restaurants. The group's blog is a great way to keep on top of the latest food trends and pick up tips on how to meet customer demands
The Beverage Manager's Guide to Wines, Beers and Spirits
this guide to the world of alcoholic beverages is a must for any aspiring beverage manager. It's a comprehensive look at the essential management skills and knowledge you'll need in this job
The Restaurant Manager's Handbook
an awardwinning guide to running a successful food outlet, this revised edition takes a look at how to create a safer work environment, techniques for hiring and managing employees, and ways to increase sale opportunities
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