Bank Manager Job Description

A Bank Manager’s primary task is to provide leadership to their banking staff, provide a high level of service and to increase the performance of their bank branch. Their role is very key, as they bear the responsibility of their bank branch’s performance and success. To ensure that their branch is performing at an exceptional level, Bank Managers must have expert knowledge of every aspect of their branch’s operations.

Bank Managers direct the the actions of subordinates and typically report to a regional manager. Demand for for Financial Managers, which includes Bank Managers, is expected to increase 7 percent through 2024, according to the Bureau of Labor Statistics.


Bank Manager Duties and Responsibilities

To increase the performance of their bank branches, Bank Managers perform a wide range of duties. We have analyzed several job listings to identify these core Bank Manager duties and responsibilities.

Lead Bank Staff

One of the most important responsibilities of a Bank Manager is to help and guide their banking staff in their day-to-day operations and tasks. They must be able to effectively communicate and work with their staff in order to increase their bank branch’s performance. Bank Managers make sure that the staff are aware of the branch’s objectives and performance standards, as well as the staff’s individual performance, and to promote success within the branch. The Bank Manager must also work to train and coach newly hired and long-term employees to ensure that everyone is capable of performing at a high level.

Increase Bank Performance

Bank Managers are responsible for the overall success of their bank branch. They must work to ensure that they are providing the highest possible degree of banking services and products to their customers along with exceptional customer service. Bank Managers develop and promote new products and services for customers, as well as being proactive in making sales calls and networking. Bank Managers are constantly working to develop new strategies to be able to reach their branch’s performance goals.

Perform Banking Procedures

Bank Managers must be knowledgeable about the banking industry and be able to perform various banking procedures and operations. These duties may be anything from auditing a teller’s funds at the end of the day, monitoring loans and deposits, to working in accounts receivable with the accounting department. Bank Managers must be aware of banking regulatory matters, and proper operational procedures in order to keep their banks running successfully.

Provide Reports and Updates

Bank Managers are the bridge between their staff and higher level executives and managers within the Organization. Bank Managers must prepare reports and inform higher level executives about the performance of their branch. They must also communicate company-wide changes to banking operations. Whether this be the implementation of a new product, or a new procedure, Bank Managers must inform their staff about various matters.


Bank Manager Skills

Bank Managers are strong leaders with the ability to work under pressure. They are in charge of their bank branch at every level, and to ensure that they can do this, employers require Bank Managers to have an assortment of skills.

Core skills: Based on the job listings that we looked at, employers want Bank Managers to have these core skills. If you want to seek employment as a Bank Manager, focus on the following.

  • Managing a staff
  • Understanding of banking policies, regulations and procedures
  • Selling bank products and services.
  • Mastering math and accounting
  • A proficiency with software, such as Microsoft Office products.

Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred skills. Add these to your Bank Manager toolbox and broaden your career options.

  • Previous experience with outbound business calling
  • The ability to conduct sales meetings with the goal of increasing branch sales
  • Creating and executing learning programs for staff


Bank Manager Resources

We searched the Web to find these industry resources to help you continue your research about Bank Managers. From books to industry groups, this list is packed with opportunities to learn, connect and engage.

On the Web – this blog talks about everything in banking, from new ideas, to branch information to customer service.

American Banker – this website focuses on banking in America, and includes a paper, magazine, as well as videos and web seminars for those interested in learning more about banking.

The Financial Brand – this blog has all sorts of banking information, from marketing strategies for banks, as well as retail banking branch design!

Industry Groups

ABA – The American Bankers Association acts as the voice for big and small banks across America.

CBA – The Consumer Bankers Association is the trade association for retail banking, and it strives to promote the retail banking industry.

BAFTThe Bankers Association for Finance and Trade provides advocacy, education and a global forum for its members made up of finance professionals.

Bank Manager Books

The Really Really Successful Manager – this book written by Nancy and John Banks – Lear provides insight on how to be a better manager and how to develop a winning team within your company.

The Bankers’ Handbookwritten by William H. Baughn, Thomas L. Storrs and Charles Walker, this book is the ultimate handbook for anyone seriously interested in banking or becoming a banker.


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