Field Coordinator Job Description
A field coordinator oversees the operation and execution of services at a work site or client location. Whether scheduling technicians to visit clients for service or repairs or coordinating the efforts of multiple contractors on a major construction project, a field coordinator makes sure that the appropriate staff, equipment, and materials are on hand to complete work on time and according to customer expectations.By interfacing with field workers, clients, and third-party material suppliers, field coordinators ensure the smooth operation of field activities, including field safety and work quality. Field coordinators often split their time between the office and field locations. Depending on the industry, they may report to an owner or operations manager.
Field Coordinator Duties and Responsibilities
Based on our research, field coordinators typically carry out the following duties:
Creating and managing work schedules is a core responsibility for field coordinators and may include organizing routes for individual field visits or scheduling long-term projects that involve numerous contractors and subcontractors.
Prior to the start of work, field coordinators may visit project sites to verify the work to be performed. Once work has commenced, they sometimes remain at the job site or frequently visit to ensure sufficient staffing levels, on-time delivery of materials, and the overall quality and performance of work according to project specifications.
Working with dispatchers or directly with suppliers, field coordinators are responsible for the timely delivery and installation of the materials necessary for field work. This includes verifying supply orders and specifications, ordering materials or equipment, and inspecting orders for completeness.
Field coordinators are responsible for the timely completion of work orders and field progress reports. They may also generate project reports summarizing field worker hours, service technician utilization rates, and productivity metrics.
A critical element of field service activities is the safety of all workers. Field coordinators ensure compliance with OSHA, EPA,and other safety regulations. This includes inspecting protective work gear and other equipment used by field workers, coordinating safety training, performing accident investigations, and compiling safety reports.
Communicate with Clients
Field coordinators interact with clients and receive feedback regarding the quality of work performed by field service workers. They inspect client billing and may also share responsibility for providing customer service support directly to a territory of clients.
Field Coordinator Skills and Qualifications
Field coordinators should possess a willingness to visit the field and interact with workers, clients,and suppliers, as well as the ability to perform functions such as scheduling, safety reporting, and invoicing. Employers typically require a high school diploma and at least one year of work experience, along with the following skills:
- Product and equipment knowledge – an understanding of the processes, products, and equipment used by workers helps field coordinators understand the work being performed and the resources required to boost worker productivity
- Project management – to meet the demands of multiple field services or projects, field coordinators need to understand project planning and deadlines, resource allocation, and the safety requirements related to the field activities in their purview
- Customer service – field coordinators need to understand the principles of customer service and how to apply those principles to resolve complaints, meet expectations, and ensure overall customer satisfaction
- Attention to detail – the ability to analyze complex projects, identify inefficiencies, and coordinate staff and equipment resources helps field coordinators meet client expectations and ensure the timely completion of deliverables
- Organizational skills – the demands of scheduling multiple services and field projects at one time require field coordinators to have the organizational skills that will prevent overbooking, missed appointments, or delayed product delivery
- Interpersonal skills – field coordinators need strong listening skills when communicating with workers, customers, and suppliers. This includes the ability to resolve interpersonal conflicts and hear complaints without becoming defensive
Tools of the Trade
Field coordinators typically use the following software tools:
- Business tools (accounting software, CRM applications, databases)
- Field service management software (mHelpDesk, Jobber, Salesforce Service Cloud)
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
Field Coordinator Education and Training
A high school diploma is the minimum educational requirement for field coordinators, though some employers prefer a bachelor’s degree in an engineering discipline, especially in civil, mechanical,or electrical engineering. Field coordinators also typically possess environmental health and occupational safety certifications as well as a valid driver’s license.
Field Coordinator Salary and Outlook
According to Glassdoor, the national average annual salary for field coordinators is $42,836. Those at the bottom of the scale make $28,000 a year, while those at the top make $91,000 a year. Field coordinators employed by mid-size and large companies also typically receive health benefits and paid time off.
Do you think the field coordinator role might be for you? Check out the following list of resources and learning opportunities for field coordinators:
National Association of Service Managers – offering a range of resources for professionals in service and field operations roles, NASM also provides conferences and education in areas such as field service delivery, customer service, and supply chain management
42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty – this book covers topics ranging from how to develop a field service strategy and organize field inventories to using CRM software to manage field customer calls
Construction Management Association of America – CMAA promotes the construction and program management professions. It also provides education and training, such as distance learning courses on scheduling, field management technology, and safety management
Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation – this in-depth guide covers various examples and methodologies for using new technology to improve field service operations
Field Service Management Blog – produced by technology firm Coresystems, this blog covers topics ranging from worker safety issues and worker training to using technology to improve customer satisfaction
OSHA Discussion & Support / Occupational Safety / EH&S / HSE – this LinkedIn group is for individuals who supervise and coordinate worker safety programs across multiple industries
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