Installation Technician Job Description
Installation technicians, also known as installation techs, install, maintain, and upgrade electronics equipment and computer hardware. Satellite and cable companies, electronics stores, and other types of businesses hire installation technicians to work full-time shifts, primarily during daytime business hours. Installation technicians travel to customer homes and places of business to install and repair electronics of all types, working with little supervision. Installation technicians primarily report to a technician manager or department supervisor.
Installation Technician Duties and Responsibilities
Daily work tasks for installation technicians vary greatly depending on the type of equipment they’re installing or repairing, and the work environments they travel to in order to perform these tasks. The core job duties performed by installation technicians, however, are universally the same despite these variables.
Installation technicians install electronics equipment of all types.
Installation technicians troubleshoot electronic equipment to isolate problems.
Installation technicians repair electronic equipment as needed, replacing devices or components when necessary.
Speak with Customers
Installation technicians talk to customers about where electronics and related cords should be placed, listen to descriptions of equipment problems, answer questions, and provide instructions for using new and upgraded equipment.
Installation technicians test equipment connections and functionality to ensure proper installation.
Installation technicians maintain stock in their work vehicles by tracking inventory and ordering new supplies as needed.
Installation technicians clean up after work is completed.
Installation technicians maintain their work vehicles by keeping them clean and fueled.
Installation Technician Skills and Qualifications
Installation technicians use a variety of skills to install and repair electronics. Employers seek out installation technicians who have the essential skills necessary to perform all aspects of this job:
- Mechanical skills – installation technicians work with a variety of tools and equipment
- Physical ability – installation technicians climb ladders, squat, bend, lift heavy equipment, and stand for hours at a time
- Computer skills – installation technicians use computer skills to work with multiple software programs and different types of computer hardware
- Communication – installation technicians use verbal communication skills to speak with customers about the placement of wires and hardware, and listen to descriptions of problems they’re having with various pieces of equipment
- Customer service – installation technicians train customers on using electronic equipment and answer any questions they have
- Critical thinking – installation technicians use critical thinking skills to troubleshoot problems and repair equipment
Tools of the Trade
Installation technicians regularly use the following tools:
- Hand tools (wire strippers, wire cutters, screwdrivers, hammers, crimpers, pliers)
- Power tools (drills)
Installation Technician Education and Training
A majority of employers require installation technicians to have previous experience working with electronics. A bachelor’s degree in electronics, information technology, or a similar career field is strongly preferred by employers, though many will accept candidates who have a high school diploma or equivalent for this job. Installation technicians must have a valid driver’s license because they travel to homes and businesses to perform their duties.
Training is provided to installation technicians, so they can become familiar with company standard practices and policies and the most common types of electronic equipment used by the company. The training period varies by employer, and may last for several weeks. While in training, installation technicians work with a senior installation technician or a manager to perform work tasks under close supervision.
Installation Technician Salary and Outlook
Electrical and electronics installers and repairers earned $57,210 median annual income, $27.51 median hourly income, in 2017, according to the Bureau of Labor Statistics (BLS). These professionals occupied more than 100,000 jobs in 2016. The BLS expects little to no change in this number from 2016 to 2026. Electrical and electronics installers and repairers install and repair equipment in the utility, transportation, and telecommunications industries. Installation technicians perform many of the same job duties as electrical and electronics installers and repairers. According to PayScale, installation technicians earn $16.27 median hourly income.
Full-time installation technicians receive medical, dental, and vision insurance benefits from employers. Vacation days and paid holidays are also typically provided.
Use these books and websites to learn tips and strategies for installation technicians, find career resources, and get industry news updates:
Electronics Components Industry Association – This website dedicated to electronic components has an extensive knowledge center full of resources, a guide to standards and practices, information about industry issues, and networking opportunities for professionals.
Variable Frequency Drives: Installation & Troubleshooting! (Practical Guides for the Industrial Technician!) (Volume 2) – Learn how to install and program variable frequency drives with the tips and information in this book, which also contains strategies for troubleshooting.
Consumer Technology Association – Find upcoming events, read news updates, and explore resources for consumer technology at this website.
Practical Guide to Inspection, Testing and Certification of Electrical Installations, 4th ed. – Get step-by-step descriptions to learn the basics of electrical testing and certification with this practical guidebook.
InterNational Electrical Testing Association – Find certification and training programs, read about industry standards, and explore content for electrical testers of all types on this website.
The Complete Modem Reference: The Technician’s Guide to Installation, Testing, and Trouble-Free Communications – This book is designed to provide checklists, summaries, and strategies to serve as a reference for installing and repairing modems of all kinds.
Installation Technician Resume Help
Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: