Hotel Front Desk Receptionist Cover Letter
Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. Common responsibilities performed in this position include making reservations, checking in and out guests, arranging for local transportation, processing payments, and responding quickly to guest issues and complaints. Exceptional customer service skills and strong communication and organization abilities are highly beneficial to success in this role.
Cover letters for this position often mention the following:
- Phone and email support
- Reservation processing
- Guest check-in and check-out
- Invoicing and billing
- Guest service, satisfaction, and retention
- Guest records management
- Event space coordination and planning
- Inventory maintenance
- Problem-solving and issue resolution
- Administrative support
- Customer service excellence
Please find a cover letter for a hotel front desk receptionist below mentioning comparable skills and experience.
Dear Ms. Oxford:
Upon learning of your posting for a front desk receptionist to join your team at Bayside Inn & Suites, I eagerly decided to submit my resume for your consideration. As an organized, efficient, and service-oriented professional with comprehensive reception and general support experience within the hospitality sector, I am prepared to significantly contribute to your establishment’s goals and objectives.
My background includes nine years of experience providing key front desk support to reputable hotel businesses while ensuring top-notch guest service and satisfaction. From managing multiline phone systems and processing reservations to handling guest payments and maintaining records, I excel at prioritizing tasks, collaborating with peers and management teams, and encouraging effective communication and organizational procedures.
Highlights of my experience include…
- Excelling in consecutive positions with The Bradley Hotel and Mainline Inn & Suites in reception/front desk roles, welcoming guests, facilitating check-in and check-out procedures, answering phones, booking reservations, collecting payments, and assisting with local travel and dining arrangements
- Ensuring a full and satisfactory hospitable experience for all guests, maximizing loyalty and referrals
- Quickly responding to and resolving, or escalating when necessary, guest issues and complaints
- Performing diverse administrative responsibilities – including correspondence, record maintenance, event space planning, and inventory management – while ensuring optimal efficiency
- Demonstrating a steadfast commitment to providing excellent support within fast-paced environments while streamlining operations and achieving hotel success
- Excelling at balancing multiple tasks while providing top-level problem-solving, interpersonal, and communication skills
My skills in front desk reception and general administration position me to excel in this role, and I am confident my additional strengths will readily translate to your environment at Bayside Inn & Suites. The chance to offer more insight into my qualifications would be most appreciated. Thank you for your consideration, and I look forward to speaking with you soon.
Jonathan C. Edge