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Account Manager Resume Samples
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0-5 years of experience
- Responsible for growing an industrial territory valued at $100 million dollars for filtration and valves that has been untouched for five years.
- Generated revenue increases of 35-72% in 2014 over multiple product lines.
- Conducted lunch presentations at major engineering firms educating buyers on new products.
- Developed, trained and managed three sub-distributors to sell products within territory.
- Trained customers on the operating procedures of Eaton filtration products including pulp and paper mills, refineries, petrochemical plants, chemical plants, and offshore accounts.
- Provided on-site client technical support for valves, valve automation, and all aspects of filtration.
- Utilized time management programs daily to promote effectiveness.
0-5 years of experience
- Worked hand in hand with Corporate Relocation Specialist and Senior Level Executives in procuring the mortgage for the executive's corporate relocation, to ensure corporate objectives and customer relation quotas were met.
- Maintained and nurtured business to business relationships to gain loyalty, referrals and repeat business.
- Communicated information clearly in order to set correct expectations and understanding with customers and encourage open dialogue of all involved parties.
- Consistently met and exceeded executive satisfaction levels as measured through detailed feedback surveys.
- Advised customers on how to present their documents resulting in an increased rate of lending approvals.
- Exemplified professionalism and proper etiquette while using all forms of communications with both clients and peers.
0-5 years of experience
Responsible for appropriately increasing volume growth, market share and profitability in targeted recycling accounts. Developed and implemented strategic initiatives designed to optimize the performance of key accounts. Secured relationships with key internal contacts to expand the supplier network to multiple national accounts.
- Initiated cold call prospecting that led to multiple account wins.
- Presented the portfolio of recycling services strategically to meet unmet customer needs.
- Developed proposals, contracts, and pricing for targeted accounts.
- Managed the set-up of new accounts for paper sourcing.
0-5 years of experience
Managed a territory and developed new accounts by working in conjunction with our Distribution channel partners, OEM's, End Users and System Integrators.
- Achieve business objectives by penetrating new account with product, solution and service offerings.
- Developed and managed channel partners to achieve channel goals.
- Leveraged company's regional reach to influence decisions on projects for delivery to the customer base
- Proactively pursued the development and execution of strategic account plans to ensure achievement of assigned business goals.
- Developed, built and nurtured long-term relationships with key management within the customer organizations.
- Assisted management in driving sales plans and strategies.
- Formed account teams and coordinated team activities while minimizing sales and marketing costs and maximizing sales.
- Actively updated account plans based on changing market, customer conditions, and competitive activity.
- Directed training plans and programs designed to introduce new products and procedures for clients at various organizational levels.
- Researched emerging industry trends, new applications, concepts and techniques to update current training curriculum as appropriate.
0-5 years of experience
A large national promotional firm providing marketing and product branding services to corporate, healthcare, educational and government customers
- Provide marketing and promotional sales consulting to corporate, healthcare, government, non-profit and advertising agencies
- Work directly with Marketing, Event and Brand Managers on branding their corporate logo
- First remote sales account manager for the company and worked from my home office to build a customer base on the west coast
- Created prospect base and campaigns consistently making over 50 calls per day
- Led on-site customer meetings to go over promotional samples and sales forecasts
10+ years of experience
- Marketed, generated leads and solution sold MCI services to small/midsize businesses.
- Developed and managed metro New York area by cold calling and networking
- Received P.A.T.H. Award for Management training
0-5 years of experience
Responsible for successfully managing and growing complex retention and acquisition account set for the City of Chicago as well as Cook County which generate over 30 million in annual sales
- Act with the client in mind by understanding their obstacles such as State & Federal regulations (e.g. R.F.Q., R.F.I., State Contracts, W.S.C.A.A., T.R.P.)
- Serve as a trusted advisor to my customers while assisting in formulating strategy and direction for their business needs that relate to all solutions, services, and products offered by Dell, Inc. and its strategic partners
- Proactively manage all accounts in Salesforce.com, additionally to multi-task on a daily basis utilizing the numerous other tools Dell, Inc. requires for success
- Develop and implement account plans that penetrate the competitive industry while driving for attainment on sales quotas
- Set up appointments with customers for demonstrations and provide information of representative who will provide demonstrations, make follow up calls to customers who have shown interest during initial contact.
- Handle inbound calls and provide callers with product and service information, emphasize on product features and benefit, generate quotes as requested.
0-5 years of experience
- Responsible for overseeing and managing 60-70 accounts while prospecting 150-200 companies
- Prospected by making 15-20 stops a day at qualified companies and dropping sample product
- Wrote orders and dealt with different departments daily to ensure customer satisfaction
- Responsible for total yearly sales of 180k to 200k with 10% increase over years previous totals
0-5 years of experience
- Assist the Account Manager in every aspect of writing new business, renewing and managing the book business
- Coordinate with the Company's underwriter to ensure that coverage is sufficient and correct
- Stay organized and focused while managing requests from customers, agents, and underwriters
- Research accounting issues and make appropriate corrections or adjustments
- Work directly with customers to make sure they feel valued and guarantee their satisfaction
- Promoted from Administrative Assistant, to Accounting Support, then to current position of Assistant Account Manager
0-5 years of experience
- Assist current and new clients in the purchase of Life and Health insurance
- Assist business owners in the decision making and purchasing of Health, Life, Dental, Vision and Disability plans for their employees
- Manage expiration reports, alert clients of expiring policies and discuss options to replace the expiring policy
- Make periodic sales calls to potential new clients
0-5 years of experience
- Establish and build relationships by educating customers about the value of Frontier solutions and products.
- Grow revenue through customer education of business solutions and product offerings.
- Generate awareness through account support and drive revenue through project management. Responsible and accountable for meeting multiple goals, both revenue and activity based.
- Interpret and anticipate the goals of our customers, including those outside of my immediate geographic area, support Cross Market activities, identify and grow Key Market accounts, prospect new accounts, and support other specific accounts, as needed.
- Collaborate with national sales team to provide secondary coverage to national accounts
Customer Account Manager Duties and Responsibilities
The type of organization a customer account manager works for will determine the exact responsibilities they take on. Based on job listings we analyzed, a customer account manager's duties typically involve:
Building Client Relationships Customer account managers are responsible for building and maintaining long-lasting client relationships. They also serve as the main point of contact for all account matters and queries.
Delivering Customer-Focused Solutions Customer account managers ensure timely delivery of solutions which match the customer's needs and meet the objectives being measured. This involves working closely with the client to determine what it is they're looking for and how best the company can deliver that to meet their expectations.
Communicating Progress of Initiatives Customer account managers communicate the progress of initiatives to both internal and external stakeholders, as well as to the rest of their team, so that everyone involved in the project is aware of how it is performing.
Forecasting Account Metrics Customer account managers are responsible for forecasting and tracking key account metrics, such as sales results for the quarter and annual forecasts. This involves looking back over previous years and also having a strong understanding of the current market trends.
Preparing Reports Customer account managers prepare monthly or quarterly reports to present to key stakeholders that detail their progress, the growth of their client base, and any other metrics.
Customer Account Manager Skills and Qualifications
Customer account managers should have strong interpersonal and communication skills, as well as excellent customer service skills. Typically, employers will require a bachelor's degree in business or a similar subject, and the following abilities:- Customer service skills - customer account managers should have excellent customer service skills, as a large proportion of their job is dealing with their client base and providing a great service to them
- Communication skills - customer account managers are responsible for building relationships with clients and stakeholders, so good communication is important. They also regularly prepare and presentations to showcase their progress towards certain individual and team targets, so they should have great presentation and speaking abilities
- Time management - customer account managers juggle multiple accounts and projects at one time, so they need to prioritize their time effectively
- Detail oriented - strong attention to detail is important to deliver client-focused solutions to meet the needs of the customer
Customer Account Manager Education and Training
The minimum requirement to become a customer account manager is a bachelor's degree in business, marketing, or a field related to the industry the job is in. Applicants without a degree can often find positions where a high school diploma and demonstrable experience in a similar role generally suffices.
Customer Account Manager Salary and Outlook
The median annual salary for customer account managers is nearly $53,000, according to PayScale. Customer account managers in the 10th percentile earn around $37,000 annually, while the highest paid earn close to $87,000 a year. Some companies offer packages that can reach up to $15,000 from bonus structures based on individual or group performances, and profit sharing opportunities of the same amount. Location and level of experience impact the pay level for this role, and over 75% of employers offer dental plans and medical insurance as part of their benefits package. The Bureau of Labor Statistics predicts that the growth rate for this sector is expected to grow by seven percent through 2026.
Helpful Resources
We've collected some of the best resources to help you learn more about developing a career as a customer account manager.
Mastering Account Management: 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less - written by an experienced businessman, this book provides a step-by-step guide to learning how to create a business process that works. From systemizing repeat business to building long-term partnerships, it's a must for any account manager.
The New Account Manager - this book focuses on one of the most challenging occupations, account management, and how to build the necessary skills to do this job well.
Account Manager Group - with more than 210,000 members, this LinkedIn group is focused on industries where client and customer relationships are at the core of the business. For those new to the industry, it's a great place to learn and build skills and knowledge from more experienced professionals.
Kapta Key Account Management Blog - this blog from a key account management company focuses on the details and strategies involved with account management. From planning to maximizing opportunities, it's a useful blog to stay up to date with best practices.
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