Telecommunications Technician Job Description

Telecommunications Technicians oversee businesses’ telecommunication networks, which include telephones, Internet, cable and some office equipment. They may be responsible for the planning, installation, maintenance and repair of systems, as well.

Telecommunications Technicians usually belong to a telecommunication team or IT team and report to a manager or supervisor. The Bureau of Labor Statistics predicts jobs in the Telecommunications Equipment Installers and Repairers industry to decline by 4 percent through 2024 due to the rise of wireless and mobile technologies, losing a projected 7,800 positions during that period. Despite this decline, the need for skilled technicians to maintain current systems remains.

 

Telecommunications Technician Duties and Responsibilities 

A Telecommunications Technician’s duties will vary depending on the systems they work on; but there are several duties common to most of these positions. A review of current job listings identified the following primary tasks and responsibilities.

Install and Maintain Systems

Telecommunications Technicians are in charge of keeping current systems updated and running smoothly. They are also tasked with upgrading systems and components when the need arises. Telecommunications Technicians may analyze users’ needs and plan and implement systems tailored to those needs. Whether building a telecommunications system from the ground up or working on a preexisting system, Telecommunications Technicians must be up-to-date on the latest technologies and practices to offer their customers the best system possible.

Test Systems

Telecommunications Technicians perform regular tests on systems to ensure all components are running well. This may entail testing equipment or testing circuits using various tools such as network diagnostic tools or standard hand tools. An understanding of electronics and a general handiness is important for Telecommunications Technicians.

Troubleshoot and Repair Systems

Trouble reports, computer analysis reports and user complaints are analyzed by Telecommunications Technicians, who then apply their knowledge and experience to identify and rectify problems within the system. Telecommunications Technicians must be able to determine what equipment is needed and how to solve the issue in a timely manner.

 

Telecommunications Technician Skills

Successful Telecommunications Technicians are expert problem-solvers who work well under pressure. They must be analytical and enjoy working with their hands. Telecommunications Technicians should also be excellent communicators and enjoy challenges. In addition to these traits, employers look for applicants with the following skillsets.

Core skills: Based on job listings we looked at, employers want Telecommunications Technician with these core skills. If you want to work in Telecommunications Technician, focus on the following.

  • Knowledge in various telecommunications systems and practices
  • Basic diagnostic skills
  • Strong computer skills, especially word processing and spreadsheet programs
  • Customer service experience
  • Ability to meet physical requirements of the positions such as, standing, bending, and lifting for duration of shift

Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.

  • Certifications such as, Mitel and NEC
  • Familiar with OSHA safety standards

 

Telecommunications Technician Resources

There are additional helpful resources available on the Web for those interested in working in Telecommunications Technician. We scoured the internet and found these links full of learning opportunities and the latest industry news.

On the Web

Telecom 2.0 – This leading international magazine focuses on “next-gen” communications technologies and provides informational articles from a variety of countries.

Telecom Engine – This site is maintained by Telecommunications Media Group, which has provided news for the communications industry since 1969. Telecom Engine provides articles about the latest trends and technologies in the field as well as other resources.

Telecommunications Technician Books

Electronic Communications for Technicians – This text offers scenarios and case studies to help technicians learn and improve their skills. Written by a technician in simple plain language, it is a wonderful resource for those beginning their career or looking to enhance their skillset.

Telecommunications Technician Passbook – A guidebook full of information and practice exams aimed at helping readers pass Telecommunication Technician exams.

The Essential Guide to Telecommunications – An in-depth look at what telecommunications is, how it operates, and a look at potential issues and future developments in the field. This book is written in plain language so anyone can learn more about the field of telecommunications and is the world’s best-selling nontechnical guide in this field.

Industry Groups

Communications Workers of America – CWA is a union representing over 700,000 workers in fields ranging from telecommunications and IT to broadcast and cable television. Their telecommunication membership is over 300,000 strong and offers wonderful resources and information about the telecommunications and technology industry.

Telecommunications Industry Association – Founded in 1924, TIA offers career development, business opportunities, networking events and much more to their members working in fields connected to communication technology.

National Coalition for Telecommunications Education and Learning – For over 15 years, NACTEL has been the leading online source of telecommunications technology education. They work with industry leaders and unions to develop the latest and most relevant training programs for those working in telecommunications.

 

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