Technical Assistant Job Description
Technical Assistants work in a wide range of industries. They may work in healthcare, banking, manufacturing, or computer science, just to name a few. Their role is a combination of administrative assistance and technical support. They may work with a business’ clients or may support an internal team or individual. Their day is generally composed of many small tasks that help support the overall goal of the company they work for.
Technical Assistants normally work under direct supervision of a manager or team leader. Their responsibilities will require daily interactions with a host of staff and possibly customers as well. They must be comfortable working with minimal supervision and also working in a team setting.
Technical Assistant Duties and Responsibilities
The type of organization a Technical Assistant works for will determine their particular responsibilities, however, there are several main duties all Technical Assistants perform. A review of current job listings identified the following primary tasks and responsibilities.
Provide Administrative Assistance
Technical Assistants will often find a large part of their day dedicated to the administrative aspects of their employer. This may include filing, scanning, faxing, composing correspondences, data entry, making travel arrangements and ordering supplies. Organizing meetings is another task they may perform by scheduling meetings, booking conference rooms, and preparing any materials needed for the appointment. Technical Assistants may answer phones, create reports, maintain records and conduct research, as well.
Provide Technical Support
The true scope of technical support will greatly depend upon the industry a Technical Assistant works in. Some will find themselves assisting customers with computer applications while others may be required to demonstrate and assist staff with the proper use of medical devices. Basic computer skills may be adequate for one position, but another may require much more in-depth knowledge of software systems and tools. Technical Assistants work with both internal staff and external customers to provide any technical support they are qualified to give.
Technical Assistant Skills
A Technical Assistant should be technically-inclined and enjoy assisting others. Their communication skills should be excellent and they must be able to multitask. An eye for detail is also an important trait, as is the ability to work well under pressure and deadlines. In addition to these traits, employers look for applicants with the following skills.
Core skills: Based on job listings we looked at, employers want Technical Assistant with these core skills. If you want to work as a Technical Assistant, focus on the following.
- Performing administrative tasks in an office setting
- Proficiency with computer programs, such as Microsoft Word and Excel, and database systems
- Collecting and interpreting data
- Reading and understand technical documentation
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
- Experience with social media platforms
- Advanced training, certification or degree in the field they are applying for
Technical Assistant Resources
There are more helpful resources available on the Web for those interested in working in Technical Assistant. We scoured the internet and found these links full of learning opportunities and the latest industry news.
On the Web
Technical Support Magazine – This magazine is created and offered by the Network and Systems Professional Association and covers all aspects of computer-based technical support. For Technical Assistants working in a relatable field, this magazine can offer lots of industry news and advice.
Administrative Professional Today – This website is aimed at those working as administrative assistants, but much of the information is relevant for Technical Assistants as well. Visit their “Articles” section for lots of administrative tips and advice.
@Anna_inDC – Follow Anna Blasco, the Technical Assistance Specialist for the non-profit organization, The National Alliance to End Homelessness as she tweets about her job and gives lots of useful advice, especially concerning media relations.
Technical Assistant Books
A Guide to Computer User Support for Help Desk and Support Specialists – This book is full of not just technical knowledge, but also good customer service practices for the Technical Assistant person. This may come in handy for some Technical Assistants.
Administrative Assistant’s & Secretary’s Handbook – A great resource for all administrative duties one might be expected to perform. It provides best practices as well as detailed information on the most common software programs assistants use in their work.
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