Workshop Manager Resume Samples

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Workshop Managers coordinate workshop sections and make sure operations run smoothly. Successful resumes for Workshop Managers showcase duties such as diagnosing technical issues, supervising repairs, assigning tasks to mechanics, organizing workshop activities, monitoring work progress, and implementing industry standards. Based on our selection of example resumes, the ideal candidate should demonstrate technical skills, leadership, time management, effective communication, and the ability to handle conflicts. Employers select candidates holding a degree in mechanical engineering and having previous supervisory experience.

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1

Associate Workshop Manager

Managed customer interactive process, product merchandise inventory and maintained high quality store standards.

  • Coached and trained associates to meet customer service expectations; store consistently achieved 80% or above Customer Satisfaction Scores.
  • Recruited and hired new management and associates; handled associate personnel matters including performance reviews, evaluations, and payroll procedures. Conducted peer evaluations on leadership team.
  • Confirmed scheduled parties and “up-sold” parties to qualifying guests in person and on the phone to ensure 100% guest satisfaction rate.
  • Prepared sales material and called upon business organizations to promote parties for corporate team building, birthdays, day camps and scouts troops.
Candidate Info
6
years in
workforce
1
year
at this job
BS
Business Administration
MA
Finance
2

Workshop Manager, Trainer

Apple "Perfect Peer" award recipient based on customer service feedback and peer questionnaire

  • Presented to diverse audiences on topics such as digital media, interactive presentations, etc.
  • Facilitated field trips and Apple camps teaching video and music production to youth
  • Managed personal setup, workshop, and visual teams, training and staffing, that impacted monetarily through store sales and culturally through positive feedback measured by a net promoter score (+37%)
  • Taught members in sessions concerning apple software and hardware systems
Candidate Info
2
years in
workforce
1
year
at this job
BA
Film And Video
3

Assistant Workshop Manager

Analyze weekly business and provide a recap of store trends, needs and customer feedback.

  • Build revenue and increase sales through efficient planning.
  • Manage and control expenses, reduce shrink, and payroll costs.
  • Recruited, hired, trained and motivated assistant managers, associate managers, and associates for the new location.
  • Oversee staff to ensure merchandise is neatly presented and displayed according to management's visual floor plans.
  • Manage a $2 million dollar location with a staff of 10 plus, with minimal turn over.
Candidate Info
25
years in
workforce
10
years
at this job
Nursing
4

Major Workshop Manager - Customer Engagement

Exceled at business development by fostering valuable corporate and community wellness partnerships.

  • Scoped target prospects, mid-size to large businesses employing 200 employees or more, within Chicago Southland community in order to contract net new annual wellness programs among business partners.
  • Executed health screenings and educational workshops for churches, community wellness groups and corporate Human Resource wellness plans.
  • Supported client advocacy as vendor member of industry networking organizations.
  • Developed and leveraged community partnerships, by building brand awareness among key decision-makers, in order to increase clinic appointment traffic and revenue.
  • Maintained regular, consistent meeting calendar with entire client list to ensure program satisfaction.
Candidate Info
13
years in
workforce
1
year
at this job
BA
Communication Arts & Sciences
5

Chief Workshop Manager

Led a Team of up to 15 employees, $750K in sales. Primary emphasis on working through team to produce results in guest satisfaction, employee retention, and performance metrics. Store ranked #6 of 296 in the Company for Sales, Profit, Guest and Employee Satisfaction Ratings, and #38 in the Company in Performance Metrics.

  • Led team to a Store Guest Experience Ranking of #4 in the company in 2012. Improved rating upon assuming leadership from an 85.0% to a 91.5%. Company average, 80.0%.
  • Implemented Training, Development & Succession Planning Culture. Successfully developed 3 Sales Associates into bench, ready for Manager positions. Maintained a zero-day Management Position Fill Rate throughout tenure.
  • Achieved highest Employee Satisfaction Rating in Territory at 4.84 (maximum 5.0), leading to an increased Retention Rate from 50% in 2010 to 80% in 2012. Company average, 54%.
  • Chosen to represent the 148 stores of the West Region as a Talent Coordinator, one of less than 20 in the Company. Mentored new Talent Coordinators in the US and the UK. Assisted District Managers in sourcing and interviewing for all open management positions.
  • Initiated, planned, and executed multiple external Marketing Events, generating more than $6,000 annually in incremental revenue for the Store.
Candidate Info
16
years in
workforce
3
years
at this job
BS
Business Management
6

Assistant Workshop Manager

Managed all aspects of daily operations and conducted hiring to ensure appropriately sized staffing.

  • Supervised 5-10 employees and provided continuous training.
  • Coordinated promotional sales events and private parties of up to 15 customers.
  • Assisted in annual inventories, reconciled cash with sales records, maintained operational records and prepared daily records of transactions.
  • Consistently met or exceeded monthly sales goals through up-sales and first-hand product usage.
Candidate Info
5
years in
workforce
3
years
at this job
AA
Special Education
7

Chief Workshop Manager

Ranked consistently in the top 5% in in company in overall profitability

  • Lead a team that consistently performed in the 10% of the company in sales maintained sales of over 2 million yearly
  • Monitored and controlled payroll and shrink at or below the company standards on a consistent basis
  • Responsible for training and recruiting all of members of the management team
  • Was the Market Trainer for the District and served as the Bearitory Talent Coordinator for the District
  • Role model for outstanding guest service and coached team to a high level of guest service with guest service scores over 85% ytd
  • Successfully promoted members of the team to store manager positions
  • Served as a member of the HR department to fill open management positions throughout the company utilizing Monster and Hot Jobs to search for resumes, worked with District managers to prescreen and recruit talent for open management positions for the last year
Candidate Info
23
years in
workforce
16
years
at this job
BS
Marketing
8

Assistant / Associate Workshop Manager

  • Hired and trained 60-70 new team members in company policies, processes, and customer service standards. Performed weekly / monthly evaluations on all staff members.
  • Monitored daily sales, performance, and payroll goals; achieved 75% of monthly sales goals in 2010, earning bonuses for 9 out of 12 months.
  • Assisted multiple guests at one time, assessing needs and answering questions, while maintaining an exceptional service standard.
  • Achieved top customer service rating in region for three consecutive years.
  • Participated in company-wide effort that resulted in it being named a "Forbes Top 100 Companies to Work for" company for 2009, 2010, and 2011.
  • Selected by upper management to travel to other locations to facilitate staff training.
  • Handpicked by upper management to assist in the opening of a new location.
Candidate Info
10
years in
workforce
6
years
at this job
9

Chief Workshop Manager

  • Developed, implemented and executed monthly sales plans. Created plans of action to achieve sales results, delegated assignments to management team and followed up and made adjustments as necessary.
  • Ranked 8th of 300+ in the company for contributing factors in 2014.
  • Reviewed monthly departmental expense reports and approved budgets. Maintained a 25% profitability 3 consecutive years.
  • Successfuly closed the store for remodel, recruited, hired, and trained a staff of 16 employees for grand reopening as a concept store.
  • Through coaching and development, promoted several associates into management roles including store manager.
  • Maintained a >.1% inventory discrepancy
  • Maintained payroll through properly scheduling staff of 19 with philosophy of making sales vs. cutting hours.
  • Utilized outside marketing resources to ensure successful launches of new product.
Candidate Info
8
years in
workforce
4
years
at this job
HS
High School Diploma
10

Workshop Manager

  • Insured quality work meeting established time guidelines for work orders.
  • Initiated requisitions for need parts and supplies.
  • Integrated rapid prototyping in machine process reducing cost by 22% increasing quality of workmanship
  • Consolidated time reports for payroll.
  • Prepared performance review for employees.
  • Maintained a computerized work order system tracking work orders, machine times and inventory of parts and supplies.
Candidate Info
8
years in
workforce
6
years
at this job
BA
Behavioral Science
Management

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