Voice Engineer Resume Samples

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Voice Engineers are in charge of making sure voice over Internet protocols are working efficiently. Common work activities described in a Voice Engineer resume sample include designing protocols, troubleshooting networking systems, making sure systems work at recommended levels, and monitoring voIP protocols. Successful example resumes for this job showcase qualifications like engineering expertise, attention to details, Internet security knowledge, teamwork, troubleshooting abilities, and good communication skills. Most employers require a college degree in a relevant engineering discipline.

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1

Voice Engineer

Configure PLAR for front office phone to reach available staff and provided QRT for quality reporting.

  • Design and Implement configurations for managed network devices (routers, switches).
  • Documented Call Flows for the existing IVR treatment and provided solutions for new call treatment, such as self-service applications.
  • Staged and Deployed 6 new MCS-7845 according to Cisco best practices.
  • Configured SRST for remote site survivability on Cisco 2911 Gateways to insure against WAN outages.
  • Modified route patterns to support external mask and setup call center agent 7940 IP phones with auto-answer.
  • Installed CUCM 8.x Publisher, joined new Subscribers to the Cluster and integrated with existing cluster using SIP trunks for intercluster calling.
Candidate Info
2
years in
workforce
2
years
at this job
AAS
Telecommunications Engineering
Management Information Systems
2

Global Voice Architect / Senior Communications Network Analyst / Voice Engineer

Performed duties in the Information Technology Division as a Voice Engineer, responsible for client setup and integration on SITEL's global voice network. Oversaw setup and maintenance of all voice systems, including all integration of reporting, CTI, SIP and various Voice Recording Systems. Managed a team of voice engineers and Voice Operations Group.

  • Architected and consolidated 15 large scale voice platforms into 4 data centers, centralizing network operations.
  • Architected and implemented an internal call accounting process for outbound calling and isolated troubleshooting saving SITEL over $750K in proprietary software purchases, and $235K in annual maintenance.
  • Successfully installed 7 large-scale global voice communication platforms carrying 90% of the company's telephony revenue by consolidating 36 independent voice platforms saving over $9.5K in annual maintenance costs.
  • Designed and initiated/programmed ACD client call flow and led architectural designs of client builds eliminating programming differences between engineers and allowing for easier client moves, adds and changes (MAC) on a daily basis.
  • Influenced the movement of Frame-Relay onto Multi-Protocol Label Switching Service (MPLS) allowing better traffic prioritization (voice and data) across the Wide Area Network (WAN).
  • Provided Tier III troubleshooting support, in ACD, Call Recording, CTI, SIP Trunk. Complete familiarity with Avaya CM platform products.
Candidate Info
44
years in
workforce
6
years
at this job
HS
High School Diploma
3

Senior Telephony/voice Engineer

Supervised, engineered, managed and maintained multiple telephony engineering projects.

  • Supervised, operated, programmed, and maintained the following switch networks, Nortel meridian Option 11C, 61C, 81C (CS1000), Avaya 8700 and the Harris 20/20 LH ensuring minimum outages and down time.
  • Programmed ISDN trunking within PBX in support of STU and STE secure capable telephone equipment.
  • Supervised, operated, and maintained Call Pilot and Meridian mail voicemail systems. Planned and supervised switch upgrades and replacements.
  • Analyzed customer current configurations and recommends upgrade and changes to system, as the client needs change.
  • Performed MACS (Moves, Adds, and Changes), as requested by client either on site, or remotely. Installs programs, and maintains telephony hardware at customer sites.
Candidate Info
3
years in
workforce
3
years
at this job
4

Senior Telephony/voice Engineer

Supervised, engineered, managed and maintained multiple telephony engineering projects.

  • Supervised, operated, programmed, and maintained the following switch networks, Nortel meridian Option 11C, 61C, 81C (CS1000), Avaya 8700 and the Harris 20/20 LH ensuring minimum outages and down time.
  • Programmed ISDN trunking within PBX in support of STU and STE secure capable telephone equipment.
  • Provided VTC (Tandberg/Polycom) support both NiPR and SiPR networks and cryptologic associated equipment for the secure conferences.
  • Supervised, operated, and maintained Call Pilot and Meridian mail voicemail systems. Planned and supervised switch upgrades and replacements.
  • Analyzed customer current configurations and recommends upgrade and changes to system, as the client needs change.
  • Performed MACS (Moves, Adds, and Changes), as requested by client either on site, or remotely. Installs programs, and maintains telephony hardware at customer sites.
Candidate Info
3
years in
workforce
3
years
at this job
5

Voice Engineer

Provided lead Engineering support for Avaya Contact Centers and Telecommunications networks locally and nationwide. Worked with on-site personnel to remotely install, troubleshoot and upgrade Avaya and Nortel Systems as needed.

  • Managed Sub-Contractors nationwide to ensure infrastructures were well maintained and upgraded according to Customer's specifications. Maximized communication and technical skills to ensure a smooth delivery of Telecom Support Services.
  • Served as Project Manager for installs and upgrades
  • Implemented Avaya G450, G350, S8730, S8800, S8300, MMS, Session Border Controllers (SBC), Definity G3, IP Office 500, Avaya Partner, and Merlin Magix Key Systems.
  • Upgraded Avaya Communication Manager's to the latest 6.3 version
  • Consistently worked with Carriers AT&T, Granite, Verizon, Frontier and other LEC's to ensure SLA's were being met. Oversaw the Vendor Management of sub-contractors nationwide.
Candidate Info
21
years in
workforce
10
months
at this job
Business Administration
Technology
6

Voice Engineer

Provided engineering and operations support for the Enterprise and Field Organizations

  • Facilitated discussions with internal clients to understand departmental telephony needs, recommended process improvements, and documented requirements
  • Installed PBX hardware and Messaging platforms
  • Designed, programmed, implemented, and tested Call Center solutions
  • Provided level three support for Network Operations Center within agreed upon SLA's
  • Performed routine moves, adds and changes
  • Monitored incident activity to identify, investigate and avoid potential service escalations
  • Analyzed phone records resulting in significant cost savings per month
Candidate Info
15
years in
workforce
5
years
at this job
7

Voice Engineer

Supported administration on the Avaya G3R telephone system and Intuity voice mail for multiple site locations within the company, which included many campus sites and large corporate facilities within the voice network. Provided and administered technical support for ongoing projects both short/long term.

  • Routinely attended several scheduled meetings per week to discuss both current and future projects. This included established training on future services and products to being introduced within the coming year.
  • Regularly provided daily support of problems and issues through the Remedy ticket generating software.
  • Supported systems such as Avaya G3R v11r.03, Call Management System R12.2, and Audix voicemail.
Candidate Info
12
years in
workforce
4
months
at this job
8

Telecom Voice Engineer

Establish and maintain company Voice infrastructure to support all I/S Technology and facilities. Avaya PBX Platforms, Definity/Intuity Voicemail Servers.

  • Combined the Atlanta Computer Facility, Elmsford Data Center, and Dallas Data Center Voice Services and Voice Telco Equipment into the Enterprise Technology Center located in Atlanta.
  • Designed and executed North America Call Center enhanced call routing for the Globalization Consolidation Project (announcements, ACD/Vectoring/PBX/Voicemail)
  • Provided daily 24x7 customer support enhanced diagnostic and troubleshooting as required. Maintenance and planning opportunities.
  • Installed and supported Avaya PBX and Voicemail Equipment ( Definity One / G3 / S5100 / Intuity Conversant and Voicemail Servers) Siemens PBX Basic Support / Merlin Legend. Including installation and maintenance of all telco services associated with each site. Switch/Router configuration and shipping.
  • Implemented the E911 Procedure at Atlanta Corporate Offices and Data Center then rolled out to all North America Sales and Production Facilities.
  • Ensure all networks, applications and data is secure and that BIS is compliant with SOX and all audit controls.
  • Scheduling and maintained all corporate video conferencing.
Candidate Info
12
years in
workforce
5
years
at this job
HS
High School Diploma
AS
The Field Of Information Security • Completed Numerous Company Sponsored Training Classes That Were Either Held Internally Or Third Party For Each Position Maintained
9

Junior Voice Engineer

Acted as a contractor for HP Enterprise Services for Bank of America. The position was focused on implementing VoIP changes.

  • Worked on PRI and T1 gateway modification and troubleshooting.
  • Modified and worked in the following platforms to support customer Voice: Cisco Unified Call Manager 6.x through 8.x, Cisco Unity Connection, CER, DRS.
  • Performed duties mostly focused on CUCM stand-alone to cluster migrations.
  • Executed large-scale automated changes with Bulk Administration Tool (BAT) and Curl Axl Toolkit (CAT).
  • Completed lab testing to ensure functionality before production changes were implemented.
  • Ensured production changes maintained expected call behavior and standards through testing and troubleshooting.
  • Performed regular updates in multiple change and inventory database systems to maintain accurate records and achieve SLA requirements.
Candidate Info
12
years in
workforce
2
years
at this job
AS
Associate of Science
AS
Associate of Science
BA
Networking And Telecommunications
10

Voice Engineer

Implemented and maintained Cisco IP Telephony applications included Cisco CUCM, Cisco Unity, Cisco IP Communication

  • Implemented, monitored, reviewed and reported on VoIP system health to include availability, down time, utilization, capacity planning
  • Documented and maintained VoIP infrastructure policies, procedures and other documentation
  • Performed VoIP systems, operations, monitors error logs and error messages to ensure customer service level agreements are met
  • Provided TOI to the IT team and end-users Cisco VoIP
Candidate Info
3
years in
workforce
11
months
at this job
C
Design
BS
Business Information Systems

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