Ticketing Agent Resume Samples

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Ticketing Agents are employed by airlines and are mainly responsible for accepting tickets from passengers in airports. Other duties that Ticketing Agents are required to complete include checking tickets, making sure the passenger’s name matches the name on the ticket, identifying suspicious behavior, issuing boarding passes, and helping passengers who need help boarding. Based on our collection of resume samples in the field, essential job skills are knowledge of airline operations, customer service, accuracy, strong observational skills, computer competences, and communication abilities. No formal education is mandatory for this role.

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1

Ticketing Agent & Customer Service Rep

  • Provided customer service in ticketing and gate areas
  • Responsible for greeting and guiding customers in the ticketing and check-in process
  • Ensured customers have proper documentation for travel and properly tagged luggage
  • Responsible for guiding customers in trip routing, planning, and boarding
  • Knowledgeable in using computer system in order to sell, print, and reissue tickets
  • Performed lifting task that required bags up to 70 lbs.
Candidate Info
8
years in
workforce
1
year
at this job
Sociology
2

Ticketing Agent / Customer Service

  • Demonstrate ability to operate and succeed in a fast-paced, multi-tasking environment, handling, on average, 80,000 passengers a day.
  • Demonstrated ability to meet daily goals dispatching aircraft on time, to help ATL win the “Station of the year 2012” award
  • Responsible for assisting with customer check in, ticketing, tagging/handling baggage, boarding, deplaning and dispatching flights on-time.
  • Successfully showed skills to perform duties in varying capacities, at the direction of management to ensure achieving and exceeding annual target goals.
Candidate Info
11
years in
workforce
8
years
at this job
BA
Mass Communications : Electronic Media
3

Sales/ticketing Agent

  • Collaboratively cooperated with the airlines
  • Solid background in analyzing clients' budgetary strength and providing corresponding solution
  • Negotiated prices, terms of restrictions and contracts with the airlines
  • Achieved high customer satisfaction for flight reservation and travel relation inquires
  • Consistently received positive feedback from clients on performance reviews
  • Supervising A/P and A/R on important corporate accounts
Candidate Info
9
years in
workforce
9
years
at this job
BS
Aviation Management
4

Ticketing Agent & Call Center Representative

Entered live orders into complex computer system

  • Answered a busy telephone rotation
  • Provided excellent customer service and problem solving skills
  • Worked the cash register at live shows for the theatre
  • Helped with clerical projects and mailings
Candidate Info
6
years in
workforce
3
years
at this job
English And Psychology
5

Ticketing Agent

  • Independently rebook Customers on to the most suitable option
  • Arrange Trips for customers and interact with the local office to issue tickets for top tier frequent travelers.
  • Lead a team of 6 Agents at the gate to ensure the flight leaves with the proper documents and on time
Candidate Info
3
years in
workforce
2
years
at this job
HS
Business Administration
AS
Liberal Arts
BA
Economics
6

Ticketing Agent

  • Responsible for flight control and operation management based on passenger load factor.
  • Communicating with vendors and other department like food catering, aircraft fueling, customs and border protection, flight crew members, ramp and baggage in order to achieve on time departure goal.
  • Ability to excel in a very competitive and challenging environment.
  • Exceeding the customer satisfaction by fulfilling all passenger needs including booking, reservation and assisting with boarding and deplaning.
  • Responsible for daily administrative duties such as daily sales report, ticket lifting reports and shift detail reports.
  • Assisting passenger to rebook their ticket in case of irregular operation in a way to minimize effects
Candidate Info
23
years in
workforce
7
years
at this job
MBA
Business Management
Business Analytics
7

Ticketing Agent/ticket Processor

  • Quality control and ticketing off queues for various federal government agencies.
  • Monitored and controlled ticket stock inventory.
  • Handled high volume calls.
  • Assisted in monitoring travel expense accounts for federal government agency employees.
  • Ticket distribution, ordering supplies, processing travel orders, refunds, voids, credit memos and other ticketing functions.
Candidate Info
14
years in
workforce
9
years
at this job
HS
High School Diploma
8

Reservations/ticketing Agent

  • Handled all avenues of reservations (through telephone, walk-ins, and retail agents).
  • Booked and issued domestic and international tickets using the Abacus and Galileo computer systems.
  • Designed tour packages for both local and international travel.
  • Responsible for the successful execution of escorted group travel packages, ensuring that itineraries, travel dates, transportation, hotel accommodation and transfers are up-to-date and accurate.
Candidate Info
6
years in
workforce
6
years
at this job
BS
Foreign Service

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