Teller Supervisor Resume Samples

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Teller Supervisors, also referred to as Teller Managers or Head Tellers, supervise the tellers who work at the bank. Skills listed on sample resumes of Teller Supervisors include processing cash and check transactions, assisting clients with banking needs, training new hire employees, and scheduling teller staff. Many banks will hire applicants who list a minimum of a high school diploma on their resumes, providing training to these employees upon being hired. Though, those with college degrees pertaining to finance or a related field may be more successful, along with those who are bilingual or multilingual.

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1

Teller Supervisor

Supervised teller team to ensure adherence to quality standards and proper procedures

  • Managed vault and conducted monthly audits
  • Implemented corporate or departmental policies, procedures and services standard in conjunction with management, including coaching, and motivating direct report
  • Trained and instructed employees in job duties and company policies
  • Prepared and issued work scheduled, deadlines and duty assignments to teller staff
  • Assisted tellers when balancing problems occurred using knowledge of common errors
  • Ensured due diligence procedures compliance were followed in regards to suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above were reported to AML/BSA in a timely manner.
  • Ensured supply of money for banking center needs were met based on cash limits and business demands
  • Balanced and replenished the ATM
  • Monitored and reviewed banking center security procedures, and controlled access to vault and teller cash drawers
  • Promoted the bank's products and services by consistently cross-selling at every opportunity
Candidate Info
12
years in
workforce
6
years
at this job
2

Teller Supervisor

Kept 5 tellers motivated by providing weekly coaching on their goals, progress and development needs

  • Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed.
  • Actively participated in sales meetings, balanced the banking center on a daily basis, created various banking reports, and assisted with the opening and closing of the banking center
  • Recorded and distributed meeting agenda from monthly meetings for Teller Supervisors
  • Assisted staff with difficult customer transactions and actively participated in community events
  • Took the initiative to send 10 years of outdated bank documents to rotating storage, to create a more streamlined, efficient workspace and developed a new filing system and organization practice
  • Managed schedule for 11 people and ensured there was always adequate coverage when needed.
  • Demonstrated flexibility and willingness to take on new roles and responsibilities to help with the overall operations and performance of the banking center.
  • Purchased and maintained office supply inventories and being careful to adhere to budgeting practices
  • Typed documents such as correspondence, emails, drafts, memos, and prepared reports for management
Candidate Info
3
years in
workforce
2
years
at this job
BA
Business Administration, Management
3

Teller Supervisor

  • Responsible for providing customer service by verifying customer identity and assisted them regarding all account information, inquiries and transactions in a friendly and professional manner
  • Successfully maintained a zero balancing record, while processing 2,500 monthly transactions.
  • Managed and coached 7 team members on a daily basis
  • Effectively managed cash vaults and cash forecast within branch limits.
  • Administered closing duties, such as processing appropriate balancing entries and securing the building
  • Initially hired as entry-level teller; promoted to Teller Supervisor due to accuracy, speed, and skills
Candidate Info
8
years in
workforce
8
years
at this job
AS
Applied Science
BS
Accounting
4

Teller Supervisor

Supervised Teller staff on day to day operations activities

  • Coached, trained, and evaluated new hires
  • Provided technical guidance and training to Tellers on regulatory and corporate Standard Operating Procedures.
  • Remained knowledgeable and conducted procedures relating to branch security
  • Maintained procedural proficiency in all products and services offered at the branch
  • Supported branch goals by coaching and motivating Tellers to identify opportunities to deepen customer
Candidate Info
10
years in
workforce
1
year
at this job
AS
Associate of Science
5

Teller Supervisor

Supervised tellers and the administrative assistant in their duties and their job descriptions.

  • Completed Bank Secrecy Act requirements including CTRs, SARs, and training. Maintained training records for all employees.
  • Wrote policies and procedures for the teller department.
  • Maintained and balanced the cash vault and general ledger accounts.
  • Conducted weekly and monthly routine accounting reports to the CEO and other department managers.
Candidate Info
23
years in
workforce
5
years
at this job
BS
Accounting
6

Teller Supervisor

Responsible for The Banking Center Money order and receiving according with Banking Center needs

  • Provided excellent customer service to customers with their financial request
  • Organized and Reviewed Reports weekly
  • Updated information to teller regarding to new procedures or changes inside the Banking Center
  • Trained teller to cross-sell effectively bank products and services
Candidate Info
10
years in
workforce
3
years
at this job
AS
Applied Science
BS
Computer Information Systems
7

Teller Supervisor

Responsible for direct supervision of teller staff, including performing coaching, observations, and performance reviews.

  • Achieved all sales goals set for mortgages, loans, and checking accounts- recognized as a top performer within the entire bank organization.
  • Responsible for all of the operations of the bank including auditing functions, completing daily batching for bank, and exhibiting excellent customer service.
  • Utilized innovative customer service ideas to gain new business for the bank and the branch.
Candidate Info
12
years in
workforce
1
year
at this job
Media Technology
Business Administration
Management
8

Teller Supervisor

Responsible for the efficient operation of the teller department through coaching and developing staff appropriately.

  • Maintained high-level knowledge of teller policies and procedures and products and services.
  • Ensured all requirements for fully servicing member requests in the teller areas were in place.
  • Responsible for all control and security measures including opening and closing as needed.
  • Ensured teller staff operated within RFCU policies and procedures, state and federal laws, and NCUA regulations.
  • Responsible for the completion of the Quarterly Self Audit.
  • Directed and coordinated teller staff to ensure the WOW Member Experience service standard.
Candidate Info
27
years in
workforce
8
months
at this job
9

Teller Supervisor

Managed workforce of up to 7 tellers

  • Trained employees utilizing one-on-one and group training
  • Conducted research for problem resolution
  • Conducted daily, monthly audits including teller, consigned items and procedures
  • Performed human resource management, including interviews, administering disciplinary action and processing employee reviews
  • Tracked branch sales performance and developed compatible referral programs
Candidate Info
42
years in
workforce
7
years
at this job
C
Business Administration
Art
10

Teller Supervisor

Greet clients in friendly and professional manner.

  • Complete and verify transactions including cashier's checks, money orders, transfers and currency orders.
  • Assist customer with all needs and maintain customer relations.
  • Vault teller-controlling all cash in branch, sending/receiving money shipments, and verifying money during buy/sells with other tellers.
  • Wrote teller schedules and provided training and development.
  • Responded positively and resolved customer concerns and issues.
  • Approve check cashing and transactions as needed.
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Associate of Science

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