Telemarketing Manager Resume Samples

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Telesales Managers coordinate staff working in a call center. Their duties include recruiting sales personnel, managing teams, training staff, setting sales targets, developing sales strategies, maintaining customer relationships, and implementing CRM systems. Those looking to secure a Telesales Manager position should demonstrate throughout their resumes selling skills, leadership, results orientation, customer focus, teamwork, attention to details, and multitasking. Well-written resume samples for this position showcase at least a high school diploma and training in business, computers, and customer service.

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1

Telemarketing Manager

Managed a telemarketing staff of up to 15, as well as volunteers to acquire new subscriptions and renewals. Responsible for staff hiring, training, payroll, and performance evaluation.

  • Effectively utilized public relations events to acquire new leads. Served with front-of-house staff during performances.
  • Gained reputation for uncompromising commitment to subscriber retention and exceptional customer service, attributed to continuing increases in ticket sales revenues.
  • Received two promotions throughout tenure. Started working in the box office, promoted to Assistant Telemarketing Manager, then to Telemarketing Manager.
  • Cultivated and maintained long-term relationships with a wide variety of patrons with the discretionary income who supported the Dallas Symphony.
  • Contributed to selling out all available seating capacity for eight consecutive seasons to subscribers. Increased revenue from telemarketing 58% over 10 years, which reached a peak of $1.9M in 1998.
  • Played an integral role increasing awareness of the symphony and expanding the audience to move into the Morton H. Meyerson Symphony Center with increased seating capacity.
Candidate Info
13
years in
workforce
13
years
at this job
BA
Bachelor of Arts
MA
Master of Arts
2

Telemarketing Manager

Responsible for all telemarketing initiatives for the Sears Fee Based enhancement program business. Managed over 15 different vendors to insure that all sales goals were met or exceeded. In addition, also managed the vendor audit process which focused on performance, compliance, security, operations as well as personnel management. Was solely responsible for vendor selection and administration.

  • Consistently exceeded 1999, 2000, 2001 and 2002 telemarketing revenue goals by a minimum of 11% each year.
  • Responsible for the selection, set up, testing and contractual negotiations of all new inbound and outbound telemarketing vendors for all clubs and services programs. Reduced implementation time by 20%.
  • Core developer of the Clubs and Services call to activate program generating a 30% increase in revenue.
  • Responsible for script development and enhancement as well as the development of the Sears telemarketing call standards.
  • Conducted on-site training at all TM centers. Conducted annual audits at 17 locations to insure compliance.
  • Developed and maintained reporting for all fee-based programs and reported results to executive management.
  • Managed the P&L for all telemarketing initiatives for all 17 fee based services at Sears.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Marketing
3

Inbound and Outbound Telemarketing Manager

Directed the program strategy and implementation for AT&T's Consumer outbound acquisition programs and inbound retention programs.

  • Implemented multiple sales programs and product launches within the Inbound Sales Channel. Consistently exceeded sales targets by reaching sales results ranging from 118% to 135% of objective.
  • Managed call center readiness for over 1,000 sales representatives by organizing and leading cross functional teams consisting of Scripting/Training, Systems, Results Reporting and Marketing.
  • Tracked and analyzed results to ensure achievement of all DMOQ metrics. Recommended changes to strategy or offer in order to improve results.
  • Achieved 107% of outbound sales goal within 95% of budget. Utilized eight external call centers (both domestic and off shore) to dial 25-30 million records and contact over 11 million prospects.
  • Increased outbound list yield by 6% utilizing propensity to buy list modeling techniques and increased agent productivity by 10% utilizing a new day/ night dialing ratio strategy.
  • Increased outbound telemarketing average revenue per sale by $35 through the implementation of strategic up-selling and cross-selling activities to local services.
  • Led a cross functional team that flawlessly implemented the Federal Trade Commission Do Not Call list across every outbound telemarketing agency.
  • Received AT&T Consumer's highest individual performance award, (2003) Voice Award.
Candidate Info
18
years in
workforce
6
years
at this job
Communications
4

Telemarketing Manager

Managed a top performing team of 15 Telemarketing representatives for one of the largest finance companies in the nation. Developing 20% team members into frontline managerial opportunities.

  • Implemented sales incentives that drove sales and revenue by 24% during my first year.
  • Recognized for Top team awards for seven consecutive months.
  • Conducted weekly one-on-ones to enhance sales and closing skills.
Candidate Info
2
years in
workforce
2
years
at this job
Marketing
Business Management/marketing
5

Telemarketing Manager

  • Supervised a team of 12 enrollment specialists while ensuring company and individual goals and objectives were achieved.
  • Developed and implemented a new comprehensive employee manual, enhancing streamlined operational policies and productivity.
  • Responsible for recruiting, hiring and training enrollment specialists on various aspects of account maintenance, persuasive selling and superior customer service skills.
  • Reviewed daily and weekly staff productivity/efficiency, including inbound and outbound call reports (i.e. calls handled and length of calls) resulting in increased monthly enrollments by 25%.
  • Liaison to insurance carrier and new account while handling claims, billings, and contract matters.
Candidate Info
2
years in
workforce
1
year
at this job
BS
Communications Studies
6

Telemarketing Manager

Responsible for the acquisition of residential customers through Inbound and Outbound telemarketing campaigns

  • Executed successfully Inbound and Outbound targeted telemarketing campaigns and exceeded sales goals
  • Designed, proposed and implemented the Aegis "Virtual" Call Center saving TXUE $500K annually
  • Developed and executed automated outbound calling campaigns for Welcome Call, Permit and Bad Debt
  • Consistently met key metric goals: Call Abandonment, Close Rate, Cost Per Sale and Call Quality
Candidate Info
22
years in
workforce
3
years
at this job
BS
Business Administration, Marketing
MA
Business Administration
7

Telemarketing Manager

Managed the daily operation of 2-4 offices and 16 Telemarketing Sales Representatives.

  • Generated and tracked statistical reports.
  • Administered staffing policies including conducting all hiring, firing, and tracked retention.
  • Conducted training for all Telemarketing Sales Representatives.
  • Administered Performance Improvement Plans, as needed, to help struggling group members and as a form of motivation.
  • Generated approximately 7 million per year exceeding 130% or better between the years of 1999 and 2003.
  • Provided customer service phone support on a needed basis.
Candidate Info
13
years in
workforce
4
years
at this job
8

Home Show and Telemarketing Manager

Directed and coordinated home show events; responsible for hiring, training, motivation, and supervision of trade show representatives and call center appointment setting staff

  • Work with external IT service desk for trouble shooting issue related to phone dialer and computer system
  • Initiated a training program that resulted in 200% increase lead generation in the telemarketing department using CRM database and $60,000 monthly revenue during peak period
  • Assisted the President with, competitive analysis research, analyzing marketing results, managing expenses and budgeting for home shows, and planned 2008 strategic marketing goals
Candidate Info
7
years in
workforce
7
months
at this job
BA
Organizational Management And Communications
MA
Leadership
MBA
Business Administration
9

Telemarketing Manager (inside Sales)

  • Achieved 100% on-time completion to project deadlines.
  • Coordinated and oversaw new Telemarketing department with primary goal of increasing customer satisfaction and generating leads for Field Sales Team.
  • Hired, trained and managed 3 Telemarketing Representatives.
  • Profiled purchasing decisions of a select customer market and provided feedback to redirect Sales Field team and service department, an effort that helped maintain key accounts as Sysmex adjusted from being spun off from Baxter distribution.
  • Assisted in the development of new marketing programs for target customers such as Veteran's Administration and Catholic Materials Management Association.
  • Integral in development and maintenance of Wide Area Sales Automation, a sales and service database developed for telemarketing, service and sales representatives.
Candidate Info
5
years in
workforce
1
year
at this job
BS
Medical Technology
MA
Marketing
10

Telemarketing Manager/asst Sales Manager

Supervised 20 solicitors, including all employment decisions, and performance management

  • Completed performance reviews, terminations, separations notices, and I9 Forms
  • Calculated and prepared payroll for 40 employees weekly
  • Generated a variety of daily, monthly and yearly sales/marketing reports
  • Handled all training for solicitors and new producers
  • Performed customer service, collections, accounts receivable and payable duties
  • Volunteered and assisted with all other branch related responsibilities
Candidate Info
7
years in
workforce
7
years
at this job

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